none
SCOM to Remedy Connector

    Question

  • Can someone provide me an understanding of what specific data SCOM provides to Remedy through the connector and what the corresponding data fields are within SCOM and Remedy that allow this to work?  We're thinking of implementing this solution but I haven't found much detail on what is actually communicated and what data fields in SCOM map to data fields in Remedy.  Appreciate any help or insights you can provide.

    Friday, May 04, 2012 6:36 PM

Answers

  • Hi,

    as far as I understand, you can configure the mapping when you setup the connector: http://technet.microsoft.com/en-us/library/ee210404.aspx

    Also, if I'm not mistaken, MS pretty much dropped the connector stuff for SCOM 2012. I think the new strategy is to use Orchestrator runbooks to create incidents/tickets in other systems...

    cheers,
    Stefan


    Stefan Koell | http://www.code4ward.net

    • Marked as answer by GregFlo88 Monday, May 07, 2012 4:03 PM
    Saturday, May 05, 2012 11:55 AM
    Moderator
  • Exactly, the new "official" connector is Orchestrator.

    Basically, you are able to do the following actions in Remedy

    • Create Request
    • Update Request
    • Get Request
    • Monitor Request

    Of course, you have access to all your forms and fields.

    http://www.vnext.be/2012/03/27/bmc-products-integration-packs-for-orchestrator-2012/

    He did an implementation for a customer, and I matched the followings fields between the bot application.

    From SCOM to Remedy

    ServerName -> Customer
    Alert Description -> Incident Description

    From Remedy to SCOM

    Owner <- Assigned Group
    Alert ID <- Incident Number

    Christopher


    Christopher Keyaert - MVP - My SCUG.be blog : http://scug.be/blogs/christopher

    • Marked as answer by GregFlo88 Monday, May 07, 2012 4:02 PM
    Saturday, May 05, 2012 1:14 PM
  • that's not true. connectors can still be used, only ms will not create connectors anymore. They will use orchestrator, but nothing prevents you to create your own connector or use a vendor made connector...

    Rob Korving
    http://jama00.wordpress.com/

    • Marked as answer by GregFlo88 Monday, May 07, 2012 4:02 PM
    Saturday, May 05, 2012 4:56 PM

All replies

  • Hi,

    as far as I understand, you can configure the mapping when you setup the connector: http://technet.microsoft.com/en-us/library/ee210404.aspx

    Also, if I'm not mistaken, MS pretty much dropped the connector stuff for SCOM 2012. I think the new strategy is to use Orchestrator runbooks to create incidents/tickets in other systems...

    cheers,
    Stefan


    Stefan Koell | http://www.code4ward.net

    • Marked as answer by GregFlo88 Monday, May 07, 2012 4:03 PM
    Saturday, May 05, 2012 11:55 AM
    Moderator
  • Exactly, the new "official" connector is Orchestrator.

    Basically, you are able to do the following actions in Remedy

    • Create Request
    • Update Request
    • Get Request
    • Monitor Request

    Of course, you have access to all your forms and fields.

    http://www.vnext.be/2012/03/27/bmc-products-integration-packs-for-orchestrator-2012/

    He did an implementation for a customer, and I matched the followings fields between the bot application.

    From SCOM to Remedy

    ServerName -> Customer
    Alert Description -> Incident Description

    From Remedy to SCOM

    Owner <- Assigned Group
    Alert ID <- Incident Number

    Christopher


    Christopher Keyaert - MVP - My SCUG.be blog : http://scug.be/blogs/christopher

    • Marked as answer by GregFlo88 Monday, May 07, 2012 4:02 PM
    Saturday, May 05, 2012 1:14 PM
  • that's not true. connectors can still be used, only ms will not create connectors anymore. They will use orchestrator, but nothing prevents you to create your own connector or use a vendor made connector...

    Rob Korving
    http://jama00.wordpress.com/

    • Marked as answer by GregFlo88 Monday, May 07, 2012 4:02 PM
    Saturday, May 05, 2012 4:56 PM