I need to set up a view in Service Manager that will display all incidents that were entered by me. We already have one that displays all that are Assigned to me, but not all that were Entered by me. I can't find the 'Entered by' or 'Created by' field in the Create View tool. Where can I find this?
Jack PBSO Information Systems
As Expiscornovus says, you need to use a combination class (aka type projection) to solve this.
In addition to that, you should have a look at this blog post that describes how you create views with better performance: http://blogs.technet.com/b/servicemanager/archive/2010/12/02/faq-why-is-my-custom-incident-view-so-slow.aspx
Using the most "narrow" type projection is a best practise and can actually make a pretty big difference in performance.