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Service Manager Integration with External System

    Question

  • Hi,

    We have a scenario where once a change request is completed it should trigger some activity in another system.

    1. Generally, how would such scenario be handled in service manager?

    2. The integration with the external system requires using its SDK, so we have some custom code to run which includes some connection details to the external system. Where should we place this code to get it executed? also, where should we keep the connection details so they could easily be maintained?

    Thanks,

     

    Monday, January 16, 2012 10:34 AM

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