Service Manager - General announcement
System Center 2012 SP1 trial (this includes SCSM and is used to patch SCSM2012 RTM to SP1 - there are no separate SP1 patch)
Service Manager 2012 SP1 VHDs
Mgmt. server: http://www.microsoft.com/en-us/download/details.aspx?id=36427
DW server: http://www.microsoft.com/en-us/download/details.aspx?id=36425
Service Manager 2012 SP1 Authoring Tool
Service Manager 2012 SP1 documentation
Read online: http://technet.microsoft.com/en-us/library/hh305220.aspx
Orchestrator IPs for SC2012 SP1
Take a look at the documentation around upgrading your environment:
Also, this blogpost might be helpful:
SCSM 2012 SP1 patchnotes:
Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilization. Chargeback illustrates how you can use System Center 2012 Service Pack 1 (SP1) in a cross-platform environment where you use multiple Service Manager components to achieve your business goals.
In Service Manager, chargeback consists of a new node in the Administration workspace, new OLAP data cubes, and sample Excel reports.
Improved Operations Manager Integration
An System Center 2012 – Operations Manager SP1 agent is automatically installed as part of Service Manager SP1. After Setup completes, you must manually configure the agent for use with the Operations Manager management server. The agent is compatible with System Center Operations Manager 2007 R2, System Center 2012 – Operations Manager, and System Center 2012 – Operations Manager SP1.
To validate that the Operations Manager Agent was installed, open Control Panel and verify that the Operations Manager Agent is present. To manually configure the Operations Manager agent, see Configuring Agents.
SQL Server 2012 Support
All databases used by Service Manager are supported on all editions of SQL Server 2012.
Windows Server 2012 and Windows 8 Support
All Service Manager roles, except the Self-Service Portal SharePoint web parts, are supported on all editions of Windows Server 2012.
Windows 8 is supported for the Service Manager console and for end-users accessing the Self-Service Portal.
Answered1VotesOriginally all users had access to all of the templates created, however now that we have been using SCSM for a while the number of templates created has started to grow and make the Create Incident ...
Unanswered0VotesHi All, I have Service Manager 2012 RTM VM running on Windows server 2008 R2. I would like to 1) upgrade Service Manager 2012 to Service Manager ...0 Replies | 24 Views | Created by Ashwin Rajput - 8 hours 10 minutes ago
Answered0VotesHello Folks, I am creating a request offering that allows a user to request for a new e-mail account, then to select which site/branch name is belong to. I created a new ...
Unanswered0VotesHello, I've been asked to populate the Reviewers of a Change Request's Review Activites based on the Business Service Owners and Users. I have a runbook to gather the Business ...
Unanswered2VotesWe have been testing out Service Manager 2012. In the Service Manager Console in the Library we create a new Template. After creating it and hitting refresh it shows up in the list. ...
Should I install Update Rollup 4 for System Center 2012 SP1 Service Manager (KB2887775) on all console machines?Hi, I am wondering if I should apply KB2887775 on all the console machines? I can't find the info in their ...0 Replies | 40 Views | Created by Patrick Zhang - Friday, March 07, 2014 9:10 PM
Unanswered0VotesHi, I am pretty new to service manager, please excuse my ignorance. I have open incidents, and a view which shows them. On the view i can select to show two ...
Unanswered0VotesIn Task Manager I stopped a program (trying to stop a malware) but as soon as I clicked on stop my screen went maroon color. What did I do
Answered1VotesI have an SCSM SP1 UR4 environment in which the DW mysteriously became disconnected. When I try to re-register it it get the following error: It appear ...
Proposed1VotesI have tried changing the default request form template but the Private box is already checked and when the users create a new IR the box is unchecked. Is there a way to make the box checked by ...
Answered1VotesWe are seeing some issues in SM 2012 R2. Our SM installation has tier1, tier2,tier3 support groups. Any new email to an existing open/closed incident in Tier2 queue ...
Unanswered0VotesHi, I notice that most of my customer facing a common error such as screenshot below :- They receive this error very often especially when ...
Unanswered0Voteshello , I want to send notification contain latest history of incident when its updated like (old value , new value) ? how I do ...
Unanswered0VotesWe have created custom User Roles for all the Support Groups. They only see their work items in their queue. We havent used any default roles. We are facing an issue and cannot find a ...
Unanswered0VotesIn Microsoft Service Manager how can I Identify that one Change Request is backed out or not.
Proposed0VotesI'm trying to use a powershell script to update the object status of a windows CI to 'Pending Delete' once the asset status is set to 'Disposed' or ...
Proposed1VotesReally, I was very surprised, when install SCSM 2012 R2 Why articles in Self-Service Portal not open in browser? Microsoft created Hyper-V - very good ...
Answered0VotesHello, I have a question about creating views within the SCSM 2012 console. I think i have a blackout. In my ...
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