Service Manager - General announcement
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Link
System Center 2012 SP1 trial (this includes SCSM and is used to patch SCSM2012 RTM to SP1 - there are no separate SP1 patch)
http://technet.microsoft.com/en-US/evalcenter/hh505660.aspxService Manager 2012 SP1 VHDs
Mgmt. server: http://www.microsoft.com/en-us/download/details.aspx?id=36427
DW server: http://www.microsoft.com/en-us/download/details.aspx?id=36425Service Manager 2012 SP1 Authoring Tool
http://www.microsoft.com/en-us/download/details.aspx?id=36214Service Manager 2012 SP1 documentation
Download: http://www.microsoft.com/en-us/download/details.aspx?id=27850
Read online: http://technet.microsoft.com/en-us/library/hh305220.aspxOrchestrator IPs for SC2012 SP1
http://www.microsoft.com/en-us/download/details.aspx?id=34611Take a look at the documentation around upgrading your environment:
http://technet.microsoft.com/en-us/library/jj900193.aspxAlso, this blogpost might be helpful:
http://blogs.technet.com/b/servicemanager/archive/2013/01/23/how-microsoft-upgraded-to-system-center-2012-sp1-service-manager.aspxSCSM 2012 SP1 patchnotes:
Chargeback
Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilization. Chargeback illustrates how you can use System Center 2012 Service Pack 1 (SP1) in a cross-platform environment where you use multiple Service Manager components to achieve your business goals.
In Service Manager, chargeback consists of a new node in the Administration workspace, new OLAP data cubes, and sample Excel reports.
Improved Operations Manager Integration
An System Center 2012 – Operations Manager SP1 agent is automatically installed as part of Service Manager SP1. After Setup completes, you must manually configure the agent for use with the Operations Manager management server. The agent is compatible with System Center Operations Manager 2007 R2, System Center 2012 – Operations Manager, and System Center 2012 – Operations Manager SP1.
To validate that the Operations Manager Agent was installed, open Control Panel and verify that the Operations Manager Agent is present. To manually configure the Operations Manager agent, see Configuring Agents.
SQL Server 2012 Support
All databases used by Service Manager are supported on all editions of SQL Server 2012.
Windows Server 2012 and Windows 8 Support
All Service Manager roles, except the Self-Service Portal SharePoint web parts, are supported on all editions of Windows Server 2012.
Windows 8 is supported for the Service Manager console and for end-users accessing the Self-Service Portal.
Categories
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Select allService Manager - GeneralService Manager - SetupService Manager - Customization Using the SDK and Authoring ToolService Manager - Data Warehouse, Reporting and DashboardsService Manager - ITIL and MOF Processes - Incident, Problem, Change, Release, Service Request ManagementService Manager - Administration (User Roles, Notifications, Workflows, etc.)Service Manager - System Center Integration and ConnectorsService Manager - PortalsService Manager - Documentation
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Sticky2VotesHow to File a Bug/Feedback on Connect
Sign into http://connect.microsoft.com using your Windows Live ID. Select the System Center (Operations Manager & Service Manager) connection from the connection ...
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Sticky0Votes
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Unanswered0Votes
Extend Configuration Item Base Class
This is for a customer to whom we are implementing Service Manager. We need to know how we can extend Configuration Item base Class to include few additional attributes for all CIs ... -
Proposed0Votes
Users - Affected User
We have several users that have accounts in multiple domains. The username might be domain_name\firstname_lastname. When we have users that have accounts ... -
Unanswered0Votes
not a legal oleaut date - creating report
Hi, if i want to create the Incident KPI Trend report i get the message: "Not a legal OleAut date." Start Date: Today - 1 Months ; End date: ... -
Unanswered2Votes
Service Manager - Corrupt/Missing attachments
Just want to share with my Service Manager colleagues a serious issue we ran into with Service Manager which also may be looming in your environment. My company is in the financial services industry ... -
Proposed0Votes
How do I know which template is being used for the out of the box incident
for the incident management under work items, how do we assign the template or know which template is assigned. Is it always the default incident ... -
Unanswered0Votes
DW problem - Transform.Common
Hi. I have a problem getting data into to the DW. I guss it maybe related to my exstension of the incident form. Wen i run the Start-SCDWJob ... -
Unanswered0Votes
When transferring a ticket, where is the note/comment
I'm trying to create the email notification template for when an Incident has been Escalated/transferred from Support Group to another. I assumed it would have been an Analyst Comment, but I was ... -
Proposed0Votes
Actual end date is not update after closing a change
Hi, We are using SCSM 2012, now I want to make report on which changes have been closed in the last month. In som way all the changes that have been closed in SCSM do not have an ... -
Unanswered0Votes
SCSM I want to disable by default reviewer of RA
when we creat SR/CR in review activity by default empty reviewer added then i have custom workflow which added two more reviewer. How to disable or delete default empty reviewer. -
Unanswered0Votes
SCSM 2012 Workflow to send email for incident update history/action log to end user
Hi how i can send email to end user containing the incident case historylike sample below Entered date: User ... -
Answered0Votes
Service Manager 2012 SP1 Web portal SQL version
I am trying to install the Service Manager 2012 SP1 Web portal. I get the error The SQL Server name is not running version SQL Server 2008 R2 or SQL Server ... -
Unanswered0Votes
Service Manager 2012 make request fields required
This is probably a noob question and I am sure it involves the MP editor but is there an easy way to make certain fields required in the IR and SR forms? I am most interested in ... -
Unanswered0Votes
Provance Asset breaking SCSM Data Warehouse?
Hi, We have been having issues with the data warehouse crashing. After lots of hours wasted troubleshooting, it seems to be related to Provance Asset Management ... -
Answered0Votes
SCSM 2012 - sending email to create a ticket in Incident
Hi I am new to SCSM and I trying to send a regular email to service manager so it becomes a ticket in Incident Managment. I followed the instruction on this ... -
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Assign a user/group to support group SCSM RTM
Hi I want SCSM update the incident's "assigned to" based on "support group". If the support group is Tier 1 I want "assigned to" to be a user group. I ... -
Unanswered0Votes
Performance Impact - large number of Queues, Views and Roles
Hi, I am trying to determine if there is a performance impact having a larger number of queues, views or roles in Servicve Manager ... -
Unanswered0Votes
SCSM 2012 sp1 - Run as account - Missing domain
Hi. I ran into this problem, on a new and fress SCSM 2012 SP1 installment Wen trying to add a new ad connector, I was getting errors telling me that the account ... -
Discussion0Votes
most common approach to using forms (service request, incident request, etc)
I just wanted to get a feel for how most people are using service manager forms got helpdesk, it service desk, etc. Do most use the Generic Incident, Default incident, Default ... -
Unanswered0Votes
Request Offering - advice needed on combination classes criteria
Hi I'm in the process of building a multi-tenant provisioning engine in Orchestrator, and have run into an issue when creating the request offering in Service Manager. Our Service ... -
Unanswered0Votes
The given key was not present in the dictionary.
Hi, Im getting this error message, what does it trying to tell me? I don't get it! Date: 2011.10.10. ... - Items 1 to 20 of 4772 Next ›
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