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Runbook Automations Activities stuck in Pending date after Review Activity rejection

    Question

  • I've rejected a bunch of service requests that contained review and runbook automation activities and now those automation activities are stuck in pending state.  The SRs are now all status failed.

    Firstly, how can I get rid of the runbook activities and secondly, if the reviewers reject the SR and the SR goes to a failed state, shouldn't the runbook activities follow suite?

    jeudi 24 mai 2012 19:22

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