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SLO management

    Question

  • I have followed Marcel's guide to setting up SLO's in 2012 (http://blog.scsmfaq.ch/2011/10/27/news-in-scsm12-beta-1-service-level-objectives-slo/)

    but I don't get any records appearing in the "Incidents with service level breached" list or the "warn list". In fact I do not see any SLO details attached to the call at all under the "Service Level" Tab. Any ideas where I need to look for a problem? I have a calendar setup for 8am to 5pm, I have a queue looking at "Priority 1" calls. Do these changes have to be in a particular management pack or can they be in a custom one?

    Thanks

    Nathan

    mardi 5 juin 2012 01:41

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