none
Will we lose SCSM 2012 ticket information when migrate from SCCM 2007 to SCCM 2012?

    Question

  • We need to install SCSM 2012 and connect it to our current SCCM 2007 service.  This seems to be a supported configuration per technet.

    We will be using that solution to create helpdesk tickets for the rest of the year (at least).  Yes, we are aware of the support for SCCM 2007 coming to a close in January 2013 (unless something has changed recently).

    Eventually (but only after we have SCSM 2012 up and running with SCCM 2007) we will migrate from SCCM 2007 to SCCM 2012.  It appears that the SCSM 2012 service will "easily" transition to the new SCCM 2012 service per this technet instructions:

    "...........After you have verified that the new connectors for Operations Manager for System Center 2012 and System Center 2012 Configuration Manager are functioning properly, you can disable the connectors to Operations Manager 2007 and Configuration Manager 2007. The data that was captured by the older connectors will remain in the Service Manager database. ............"

    There are three possible issues that I would like some clarification on (I have spent time googling for the answers but found nothing).  The last sentence from technet above seems to provide some of the answers, but I'd like to be sure of any "gotchas":

    1.  We want to ensure that no ticket/incident information (either closed or open) is lost when we enable the SCSM 2012 connector to SCCM 2012 and then disable the connector to SCCM 2007.

    2.  We would like to ensure that a ticket history of a particular computer (CI?) is not lost after the SCCM 2007 to SCCM 2012 migration. That is, be able to do a query/report on <computer name> and get a listing of all related tickets for that computer.  Including tickets that were created when connected to SCCM 2007 and tickets created when connected to SCCM 2012.  This assumes that we will migrate that computer to the new SCCM 2012 server (that appears possible).

    3.  We would like to ensure that the customer relationship to a computer(s), so the "owner", is not lost during a migration from SCCM 2007 and SCCM 2012 (so, in SCSM 2012 we create a connector to SCCM 2012 and then disable/break the connector to SCCM 2007).

    Any help in reassuring me about the above issues not turning into problems would be MOST appreciated.  We will be doing a full test in a lab environment, but we are attempting to learn some details in advance.

    Thanks,

    Geoff Weatherford, CVMBS, CSU

    mardi 12 juin 2012 21:35

Réponses

  • Geoff;

    Answers below.

    1.  We want to ensure that no ticket/incident information (either closed or open) is lost when we enable the SCSM 2012 connector to SCCM 2012 and then disable the connector to SCCM 2007.

         A.  You are correct, as long as the 2007 connector is disabled, and not deleted all information will remain intact.  It is important to understand though that even in the event of a connector deletion that action does not remove the relationship from the data warehouse.  The computer object and its relationships to other objects remains in the data warehouse for long term storage and reporting purposes.

    2.  We would like to ensure that a ticket history of a particular computer (CI?) is not lost after the SCCM 2007 to SCCM 2012 migration. That is, be able to do a query/report on <computer name> and get a listing of all related tickets for that computer.  Including tickets that were created when connected to SCCM 2007 and tickets created when connected to SCCM 2012.  This assumes that we will migrate that computer to the new SCCM 2012 server (that appears possible).

         A. Again, as long as the 2007 connector is disabled, and not deleted all information will remain intact including history information.  

    3.  We would like to ensure that the customer relationship to a computer(s), so the "owner", is not lost during a migration from SCCM 2007 and SCCM 2012 (so, in SCSM 2012 we create a connector to SCCM 2012 and then disable/break the connector to SCCM 2007).

         A. Yep, the relationship to the computer(s) is maintained as well.  This relationship is typically related either through the Custodian or the Primary User relationship. The Primary User relationship is automatically populated from SCCM based on the logon history - User Device Affinity (UDA) of the computer so this is a good way to determine which computers a user frequently uses.

    Hopefully that helps in your quest!

    Chris Ross, ITIL 2011 
    Microsoft MVP - System Center Cloud and Datacenter Management (Service Manager)
    Managing Consultant, Infrastructure – Denver

    Web  |  Linkedin  |  Twitter  |  Blog

    CATAPULT SYSTEMS INC.
    THE MICROSOFT CONSULTING COMPANY


    Chris Ross Senior Lead Consultant Product Lead - System Center Service Manager http://blog.mySCSM.com

    mardi 12 juin 2012 23:24

Toutes les réponses

  • Geoff;

    Answers below.

    1.  We want to ensure that no ticket/incident information (either closed or open) is lost when we enable the SCSM 2012 connector to SCCM 2012 and then disable the connector to SCCM 2007.

         A.  You are correct, as long as the 2007 connector is disabled, and not deleted all information will remain intact.  It is important to understand though that even in the event of a connector deletion that action does not remove the relationship from the data warehouse.  The computer object and its relationships to other objects remains in the data warehouse for long term storage and reporting purposes.

    2.  We would like to ensure that a ticket history of a particular computer (CI?) is not lost after the SCCM 2007 to SCCM 2012 migration. That is, be able to do a query/report on <computer name> and get a listing of all related tickets for that computer.  Including tickets that were created when connected to SCCM 2007 and tickets created when connected to SCCM 2012.  This assumes that we will migrate that computer to the new SCCM 2012 server (that appears possible).

         A. Again, as long as the 2007 connector is disabled, and not deleted all information will remain intact including history information.  

    3.  We would like to ensure that the customer relationship to a computer(s), so the "owner", is not lost during a migration from SCCM 2007 and SCCM 2012 (so, in SCSM 2012 we create a connector to SCCM 2012 and then disable/break the connector to SCCM 2007).

         A. Yep, the relationship to the computer(s) is maintained as well.  This relationship is typically related either through the Custodian or the Primary User relationship. The Primary User relationship is automatically populated from SCCM based on the logon history - User Device Affinity (UDA) of the computer so this is a good way to determine which computers a user frequently uses.

    Hopefully that helps in your quest!

    Chris Ross, ITIL 2011 
    Microsoft MVP - System Center Cloud and Datacenter Management (Service Manager)
    Managing Consultant, Infrastructure – Denver

    Web  |  Linkedin  |  Twitter  |  Blog

    CATAPULT SYSTEMS INC.
    THE MICROSOFT CONSULTING COMPANY


    Chris Ross Senior Lead Consultant Product Lead - System Center Service Manager http://blog.mySCSM.com

    mardi 12 juin 2012 23:24
  • Chris,

    Awesome info.  That really eased our mind on the whole issue.

    Thanks,

    GeoffW

    mercredi 13 juin 2012 15:06
  • Chris

    We are in a very similar situation as Geoff. Your response was very helpfull but I have one additional question.

    Our instance of SCCM 2012 will be a net database with new data. Will we end up with duplicate data in SCSM? For example, when I search for a computer in SCSM will I get two entries, one from the SCCM 2007 data and one from the SCCM 2012 data?

    Thanks,

    Thrasher_49

    vendredi 31 août 2012 15:26