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Update KB2494088 Fails

    Question

  • I am pushing security updates to our servers with SCCM 2007 SP3.  One of the updates, KB2494088, fails on one of our SQL servers.

    Output from the windowsupdate.log is:

    2012-04-23 16:31:44:012 6848 42c AU Can not perform non-interactive scan if AU is interactive-only
    2012-04-23 16:31:44:012 6848 1878 Agent *********
    2012-04-23 16:31:44:012 2176 950 COMAPI >>--  RESUMED  -- COMAPI: Install [ClientId = CcmExec]
    2012-04-23 16:31:44:012 6848 1878 Agent **  END  **  Agent: Installing updates [CallerId = CcmExec]
    2012-04-23 16:31:44:012 2176 950 COMAPI   - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
    2012-04-23 16:31:44:012 6848 1878 Agent *************
    2012-04-23 16:31:44:012 2176 950 COMAPI   - Reboot required = No
    2012-04-23 16:31:44:012 2176 950 COMAPI   - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
    2012-04-23 16:31:44:012 2176 950 COMAPI ---------
    2012-04-23 16:31:44:012 2176 950 COMAPI --  END  --  COMAPI: Install [ClientId = CcmExec]
    2012-04-23 16:31:44:012 2176 950 COMAPI -------------
    2012-04-23 16:31:44:012 6848 17f8 AU Triggering Offline detection (non-interactive)
    2012-04-23 16:31:44:012 6848 42c AU #############
    2012-04-23 16:31:44:012 6848 42c AU ## START ##  AU: Search for updates
    2012-04-23 16:31:44:012 6848 42c AU #########
    2012-04-23 16:31:44:012 6848 42c AU <<## SUBMITTED ## AU: Search for updates [CallId = {E96E7C37-4FF8-4D73-A60B-66A1EA960755}]
    2012-04-23 16:31:44:012 6848 450 Agent *************
    2012-04-23 16:31:44:012 6848 450 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-04-23 16:31:44:012 6848 450 Agent *********
    2012-04-23 16:31:44:012 6848 450 Agent   * Online = No; Ignore download priority = No
    2012-04-23 16:31:44:012 6848 450 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-04-23 16:31:44:012 6848 450 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2012-04-23 16:31:44:012 6848 450 Agent   * Search Scope = {Machine}
    2012-04-23 16:31:44:652 6848 450 Agent   * Found 0 updates and 66 categories in search; evaluated appl. rules of 217 out of 753 deployed entities
    2012-04-23 16:31:44:652 6848 450 Agent *********
    2012-04-23 16:31:44:652 6848 450 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-04-23 16:31:44:652 6848 450 Agent *************
    2012-04-23 16:31:44:668 6848 1714 AU >>##  RESUMED  ## AU: Search for updates [CallId = {E96E7C37-4FF8-4D73-A60B-66A1EA960755}]
    2012-04-23 16:31:44:668 6848 1714 AU   # 0 updates detected
    2012-04-23 16:31:44:668 6848 1714 AU #########
    2012-04-23 16:31:44:668 6848 1714 AU ##  END  ##  AU: Search for updates [CallId = {E96E7C37-4FF8-4D73-A60B-66A1EA960755}]
    2012-04-23 16:31:44:668 6848 1714 AU #############
    2012-04-23 16:31:44:668 6848 1714 AU Featured notifications is disabled.
    2012-04-23 16:31:44:668 6848 1714 AU Setting AU scheduled install time to 2012-04-24 08:00:00
    2012-04-23 16:31:44:668 6848 1714 AU Successfully wrote event for AU health state:0
    2012-04-23 16:31:44:668 6848 1714 AU Successfully wrote event for AU health state:0
    2012-04-23 16:31:48:942 6848 450 Report REPORT EVENT: {0B86FC60-6BDC-442A-8138-0EF839026318} 2012-04-23 16:31:43:934-0500 1 182 101 {2212D902-7C3B-408E-96A3-ECE4D00BFAE6} 100 80070643 CcmExec Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for SQL Server 2008 R2 (KB2494088).
    2012-04-23 16:31:49:067 6848 450 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-04-23 16:31:49:067 6848 450 Report WER Report sent: 7.5.7601.17514 0x80070643 2212D902-7C3B-408E-96A3-ECE4D00BFAE6 Install 101 Managed
    2012-04-23 16:31:49:067 6848 450 Report CWERReporter finishing event handling. (00000000)

    Does anyone know why this update is failing?

    lundi 23 avril 2012 21:54

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  • 0x80070643 is a generic code. Enabling verbose Windows Update logging may help find a more specific error: http://support.microsoft.com/kb/902093.

    Jason | http://blog.configmgrftw.com | Twitter @JasonSandys

    lundi 23 avril 2012 22:43
  • Have you seen post likethis one? http://support.microsoft.com/kb/976982

    http://www.enhansoft.com/

    lundi 23 avril 2012 22:51
  • I did.  I tried repairing the .NET Framework 4 Client Profile but it didn't do any good.

    mardi 24 avril 2012 15:09
  • Thanks, I'll give this a shot.
    mardi 24 avril 2012 15:16
  • Here is windowsupdate.log with extended logging on:

    2012-04-24 13:32:24:283 6848 184c Report   J=300
    2012-04-24 13:32:24:283 6848 184c Report   K=Default System BIOS
    2012-04-24 13:32:24:283 6848 184c Report   L=2011-01-30T00:00:00
    2012-04-24 13:32:24:283 6848 184c AU Successfully wrote event for AU health state:0
    2012-04-24 13:32:24:283 6848 184c Agent WU client calls back to search call {AF0D1D04-356D-493B-AC10-0E92A4F25E76} with code Call complete and error 0
    2012-04-24 13:32:24:283 6848 184c Agent WU client completed and deleted call {AF0D1D04-356D-493B-AC10-0E92A4F25E76}
    2012-04-24 13:32:28:152 6848 e88 Report REPORT EVENT: {56D8322D-F853-4842-9A7B-9BD5D8CA838B} 2012-04-24 13:32:23:144-0500 1 182 101 {2212D902-7C3B-408E-96A3-ECE4D00BFAE6} 100 80070643 CcmExec Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for SQL Server 2008 R2 (KB2494088).
    2012-04-24 13:32:28:152 6848 e88 Report Successfully initialized event uploader for server (null).
    2012-04-24 13:32:28:152 6848 e88 Report Successfully initialized event uploader for server (null).
    2012-04-24 13:32:28:152 6848 e88 Report CWERReporter: Handling 5 events.
    2012-04-24 13:32:28:168 6848 e88 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-04-24 13:32:28:168 6848 e88 Report WER Report sent: 7.5.7601.17514 0x80070643 2212D902-7C3B-408E-96A3-ECE4D00BFAE6 Install 101 Managed
    2012-04-24 13:32:28:168 6848 e88 Report CWERReporter finishing event handling. (00000000)

    Any ideas?  Should I be focusing on some of the other update logs?  I looked through them but still don't have a clue what is causing the update to fail.  Thanks. 

    mardi 24 avril 2012 18:35
  • I downloaded the update from the Microsoft site and ran it manually and it worked.  100% compliant!  Thanks for the responses. 
    mardi 24 avril 2012 19:12