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Attempt to Install Virtual Guest Services to a Virtual Server fails

    질문

  • I have Systems Center Essentials 2010, and in my Server Console, I was attempting to install Virtual Guest Services on an existing HyperV Server, and the Console reports "Update Failed".

    The server is listed, but the "State" is not properly indicated.

    When I attempt to right click and select "Repair", nothing happens.

    If I attempt to "Install Virtual Guest Services" again the Console reports there is no OS on the server.

    I am unable to do anything in System Center Essentials for this virtual machine. I can even go to my Fail Over Cluster server and live migrate to the other host but System Center still reports the server on the original host, and fails to report its correct location.

    Even in Administration I am unable to change the status of this server. I have even attempted to remove the agent and re-install with no change.

    Obviously I don't want to risk "deleting" the system from  the console, but is there anything manually that can change the State or "update" the Virtual Guest Services?


    Randall

    2012년 11월 26일 월요일 오후 10:02

답변

  • I didn't exactly find a cause, but I did find a solution.

    I shutdown the virtual guest, copied the VHD's to another location and then deleted the virtual machine from the Fail Over Host and the SCE Console (It took two attempts). Once the references to the guest were off the host and the SCE console, I then re-created the Virtual guest, and then moved and linked the saved VHD's to the new machine.

    Both the host and SCE "found" the "new" machine and things seem to be running just fine

    Still interested in the cause, but I did find a way to get both systems functioning together again.


    Randall

    • 답변으로 표시됨 Randall Nielsen 2012년 11월 28일 수요일 오후 3:43
    2012년 11월 27일 화요일 오후 4:04

모든 응답

  • Hello Randall,

    Please check the Event Log on the Essentials Server and on the problematic server. And if there's any related error message, please post the message here.

    Besides, the following are some threads may giving some hints in this scenario:

    SCE 2010 - A Virtual Machines Host is Not Responding
    http://social.technet.microsoft.com/Forums/en-US/systemcenter/thread/25ff257e-43c6-4296-ae7b-37ee13ef71a3/

    KB954960 update failed
    http://social.technet.microsoft.com/Forums/en-AU/systemcenter/thread/c5e72446-bed4-4dfb-b4be-a66b83037b29

    Thanks,


    Yog Li
    TechNet Community Support

    2012년 11월 27일 화요일 오전 10:39
  • This isn't a host that is failing to respond, it is a single Guest that is failing to properly respond to SCE 2010. The Guest is working just fine.

    This isn't a problem with a missing KB954960 update.

    This has to do with SCE 2010 (VMM ?) failing to install the Virtual Guest Services on an active HyperV Guest, and then no longer "detecting" that Guest no matter what it's state or host ownership is.

    Which event log ID's would be considered relevant? I see no error or warning entries on either server that relates to Virtual Machine Manager, System Center Essentials between these two systems.


    Randall

    2012년 11월 27일 화요일 오후 2:29
  • here is one event that happened when I attempted to run the MOMAgent installation (repair) MSI.

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/27/2012 6:33:26 AM
    Event ID:      7024
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SERVER.DOMAIN.ORG
    Description:
    The System Center Management service terminated with service-specific error 2147500037 (0x80004005).
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7024</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-11-27T14:33:26.000Z" />
        <EventRecordID>60205</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>SERVER.DOMAIN.ORG</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">System Center Management</Data>
        <Data Name="param2">2147500037 (0x80004005)</Data>
      </EventData>
    </Event>


    Randall

    2012년 11월 27일 화요일 오후 2:37
  • Second Entry:

    Log Name:      System
    Source:        Service Control Manager
    Date:          11/27/2012 6:34:47 AM
    Event ID:      7036
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      SERVER.DOMAIN.ORG
    Description:
    The System Center Management service entered the stopped state.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="16384">7036</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-11-27T14:34:47.000Z" />
        <EventRecordID>60206</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>Collector.MORTONGENERAL.ORG</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">System Center Management</Data>
        <Data Name="param2">stopped</Data>
      </EventData>
    </Event>


    Randall

    2012년 11월 27일 화요일 오후 2:41
  • I didn't exactly find a cause, but I did find a solution.

    I shutdown the virtual guest, copied the VHD's to another location and then deleted the virtual machine from the Fail Over Host and the SCE Console (It took two attempts). Once the references to the guest were off the host and the SCE console, I then re-created the Virtual guest, and then moved and linked the saved VHD's to the new machine.

    Both the host and SCE "found" the "new" machine and things seem to be running just fine

    Still interested in the cause, but I did find a way to get both systems functioning together again.


    Randall

    • 답변으로 표시됨 Randall Nielsen 2012년 11월 28일 수요일 오후 3:43
    2012년 11월 27일 화요일 오후 4:04
  • Hello Randall,

    Thanks for the information and glad to hear the issue was resolved. Sorry for misunderstanding the issue in the previous post.

    And for the "System Center Management service terminated with service-specific error 2147500037" issue, it doesn't seem like related with this issue. However, you may refer to the following article to resolve it:

    Operations Manager 2007 Health Service Terminated [error 2147500037 (0x80004005)]
    http://blogs.technet.com/b/vikasma/archive/2008/08/26/operations-manager-2007-health-service-terminated-error-2147500037-0x80004005.aspx

    Thanks,

    Yog Li
    TechNet Community Support

    2012년 11월 28일 수요일 오전 6:53