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CUMULATIVE UPDATE 3 error

    Întrebare

  • Hello team,

    Every time I run the wizard, I receive this error message. Does anyone know why? I have tried local admin, domain admin, etc. Thanks so much!

    SCSM2010_RTM_X86_KB2390520

    Unknown error (0x66a)

    2011-12-06T19:34:00.3501583-08:00 Always: Trace Session Started

    07:34:00:

    07:34:00:Application Started

    07:34:00:This is 64-bit application.

    07:34:01:LoadQuickFixEngineeringDetails: Loading entries from the xml file C:\Users\psutton\AppData\Local\Temp\QFEList.xml

    07:34:01:LoadQuickFixEngineeringDetails: Found data for POSTINSTALL

    07:34:01:LoadQuickFixEngineeringDetails: Found entry SCSM2010_RTM_X86_KB2390520

    07:34:01:LoadQuickFixEngineeringDetails: Done loading QuickFixEngineering File

    07:34:01:Start adding DataItems

    07:34:01:Final Install Tasks

    07:34:01:Done adding DataItems

    07:34:01:Current UI culture (en-US) is not supported. Using Parent culture.

    07:34:01:Found C:\Users\AppData\Local\Temp\en\EULA_QFEKB2390520.rtf.

    07:34:01:Found C:\Users\AppData\Local\Temp\SCSM2010_RTM_X86_KB2390520.msp.

    07:34:01:All vital setup files found.

    07:34:11:ProcessInstalls: MSI is not in silent mode.  Setting the external UI.

    07:34:11:LoadQuickFixEngineeringFile: Loading entries from the xml file C:\Users\psutton\AppData\Local\Temp\qfelist.xml

    07:34:11:LoadQuickFixEngineeringFile: Found data for POSTINSTALL

    07:34:11:LoadQuickFixEngineeringFile: Done loading QuickFixEngineering File

    07:34:11:SetProgressScreen: StartMinorStep.

    07:34:11:statusUpdate: Resetting progress bar.

    07:34:11:ApplyPreRunQuickFixEngineeringUpdates: Processing pre install data for POSTINSTALL

    07:34:11:ApplyPreRunQuickFixEngineeringUpdates: Found entry SCSM2010_RTM_X86_KB2390520 for install Item POSTINSTALL

    07:34:11:ApplyQuickFixEngineering: Applying SCSM2010_RTM_X86_KB2390520.msp

    07:34:11:ApplyQuickFixEngineering:  Enable logging for the MSI at C:\Users\AppData\Local\Temp\SCSM2010_RTM_X86_KB2390520.msp.0.log.

    07:34:11:ApplyQuickFixEngineering: Return value was 1642.  Check the log at C:\Users\AppData\Local\Temp\SCSM2010_RTM_X86_KB2390520.msp.0.log for more detailed information.

    07:34:11:ApplyQfe: FAILED: We did not successfuly install QFE SCSM2010_RTM_X86_KB2390520.msp.

    07:34:11:ProcessInstalls: Patcher returned error 1642:Unknown error (0x66a)

    07:36:43:Starting C:\Users\AppData\Local\Temp\SCSMPatcherSetupWizard05.log

     

     

    7 decembrie 2011 03:38

Răspunsuri

Toate mesajele

  • On which computer you are running the wizard and what version/build is currently installed?

    It looks like you are using the 32bit CU3 (SCSM2010SP1_CU_KB2588492_i386_7.0.6555.128_EN.exe).

    If you want to Update a SCSM 2010 Server you need the 64bit Version of the CU (....AMD64....).

    Also it looks like you are trying to install the SCSM 2010 CU3 (SCSM2010_RTM_X86_KB2390520, http://support.microsoft.com/kb/2390520) for SCM 2010 (without SP1). The latest CU is the SCSM 2010 SP1 CU3: http://support.microsoft.com/kb/2588492/en-us 


    Andreas Baumgarten | H&D International Group
    7 decembrie 2011 06:56
    Moderator
  • Hi Andreas,

    Thanks for replying and sorry for the delay in mine.

    It's a Intel chip, SCSM 2010 sp1, and again directly on SCSM sever. Here is the log, which is the same error

    Ive downloaded the file from here

    http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=28159

    Am I doing something wrong? Thanks.

    2011-12-10T22:16:03.8118246-08:00 Always: Trace Session Started

    10:16:03:

    10:16:03:Application Started

    10:16:03:This is 64-bit application.

    10:16:04:LoadQuickFixEngineeringDetails: Loading entries from the xml file C:\Users\swatkins\AppData\Local\Temp\QFEList.xml

    10:16:04:LoadQuickFixEngineeringDetails: Found data for POSTINSTALL

    10:16:04:LoadQuickFixEngineeringDetails: Found entry SCSM2010_RTM_X86_KB2390520

    10:16:04:LoadQuickFixEngineeringDetails: Done loading QuickFixEngineering File

    10:16:05:Start adding DataItems

    10:16:05:Final Install Tasks

    10:16:05:Done adding DataItems

    10:16:05:Current UI culture (en-US) is not supported. Using Parent culture.

    10:16:05:Found C:\Users\swatkins\AppData\Local\Temp\en\EULA_QFEKB2390520.rtf.

    10:16:05:Found C:\Users\swatkins\AppData\Local\Temp\SCSM2010_RTM_X86_KB2390520.msp.

    10:16:05:All vital setup files found.

    10:16:23:ProcessInstalls: MSI is not in silent mode.  Setting the external UI.

    10:16:23:LoadQuickFixEngineeringFile: Loading entries from the xml file C:\Users\swatkins\AppData\Local\Temp\qfelist.xml

    10:16:23:LoadQuickFixEngineeringFile: Found data for POSTINSTALL

    10:16:23:LoadQuickFixEngineeringFile: Done loading QuickFixEngineering File

    10:16:23:SetProgressScreen: StartMinorStep.

    10:16:23:statusUpdate: Resetting progress bar.

    10:16:23:ApplyPreRunQuickFixEngineeringUpdates: Processing pre install data for POSTINSTALL

    10:16:23:ApplyPreRunQuickFixEngineeringUpdates: Found entry SCSM2010_RTM_X86_KB2390520 for install Item POSTINSTALL

    10:16:23:ApplyQuickFixEngineering: Applying SCSM2010_RTM_X86_KB2390520.msp

    10:16:23:ApplyQuickFixEngineering:  Enable logging for the MSI at C:\Users\swatkins\AppData\Local\Temp\SCSM2010_RTM_X86_KB2390520.msp.0.log.

    10:16:23:ApplyQuickFixEngineering: Return value was 1642.  Check the log at C:\Users\swatkins\AppData\Local\Temp\SCSM2010_RTM_X86_KB2390520.msp.0.log for more detailed information.

    10:16:23:ApplyQfe: FAILED: We did not successfuly install QFE SCSM2010_RTM_X86_KB2390520.msp.

    10:16:23:ProcessInstalls: Patcher returned error 1642:Unknown error (0x66a)

    10:16:28:Starting C:\Users\swatkins\AppData\Local\Temp\SCSMPatcherSetupWizard06.log

     

     


    psutton
    11 decembrie 2011 06:34
  • The download source looks good.

    And you need to install the file SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128.exe. That's the right file for 64bit Intel CPUs of your SCSM server.

    I am a little confuswed about this SCSM2010_RTM_X86_KB2390520.msp file name in the log. Because that looks like it's the SCSM 2010 CU3 (SCSM 2010 without SP1).


    Andreas Baumgarten | H&D International Group
    11 decembrie 2011 09:35
    Moderator
  • Hi everyone,

    I installed CU-3 on both Console(Application) and DW servers successfully but encountered following error while trying to install it on my work station:

    31 mai 2012 19:18
  • Which OS are you running on your workstation?

    Any information in the Setup log?


    Andreas Baumgarten | H&D International Group

    31 mai 2012 19:31
    Moderator
  • Windows 7- 64 bit operating system. here is the log file:

    Thanks!

    2012-05-31T15:31:54.8272665-05:00 Always: Trace Session Started
    03:31:54:
    03:31:54:Application Started
    03:31:54:This is 64-bit application.
    03:31:55:LoadQuickFixEngineeringDetails: Loading entries from the xml file C:\Users\psbak\AppData\Local\Temp\WZSE0.TMP\SCSMPatcher\QFEList.xml
    03:31:55:LoadQuickFixEngineeringDetails: Found data for POSTINSTALL
    03:31:55:LoadQuickFixEngineeringDetails: Found entry SCSM2010SP1_KB2588492_AMD64
    03:31:55:LoadQuickFixEngineeringDetails: Done loading QuickFixEngineering File
    03:31:55:Start adding DataItems
    03:31:55:Final Install Tasks
    03:31:55:Done adding DataItems
    03:31:55:Current UI culture (en-US) is not supported. Using Parent culture.
    03:31:55:Found C:\Users\psbak\AppData\Local\Temp\WZSE0.TMP\SCSMPatcher\en\EULA_QFEKB2588492.rtf.
    03:31:55:Found C:\Users\psbak\AppData\Local\Temp\WZSE0.TMP\SCSMPatcher\SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128.msp.
    03:31:55:All vital setup files found.
    03:32:29:ProcessInstalls: MSI is not in silent mode.  Setting the external UI.
    03:32:29:LoadQuickFixEngineeringFile: Loading entries from the xml file C:\Users\psbak\AppData\Local\Temp\WZSE0.TMP\SCSMPatcher\qfelist.xml
    03:32:29:LoadQuickFixEngineeringFile: Found data for POSTINSTALL
    03:32:29:LoadQuickFixEngineeringFile: Done loading QuickFixEngineering File
    03:32:29:SetProgressScreen: StartMinorStep.
    03:32:29:statusUpdate: Resetting progress bar.
    03:32:29:ApplyPreRunQuickFixEngineeringUpdates: Processing pre install data for POSTINSTALL
    03:32:29:ApplyPreRunQuickFixEngineeringUpdates: Found entry SCSM2010SP1_KB2588492_AMD64 for install Item POSTINSTALL
    03:32:29:ApplyQuickFixEngineering: Applying SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128.msp
    03:32:29:ApplyQuickFixEngineering:  Enable logging for the MSI at C:\Users\psbak\AppData\Local\Temp\SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128.msp.0.log.
    03:32:29:ApplyQuickFixEngineering: Return value was 1642.  Check the log at C:\Users\psbak\AppData\Local\Temp\SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128.msp.0.log for more detailed information.
    03:32:29:ApplyQfe: FAILED: We did not successfuly install QFE SCSM2010SP1_CU_KB2588492_AMD64_7.0.6555.128.msp.
    03:32:29:ProcessInstalls: Patcher returned error 1642:Unknown error (0x66a)
    03:32:31:Starting C:\Users\psbak\AppData\Local\Temp\SCSMPatcherSetupWizard06.log

    31 mai 2012 20:32
  • Which build/version of SCSM 2010 console is installed on your workstation?

    It should be at least 7.0.6555.0.


    Andreas Baumgarten | H&D International Group

    31 mai 2012 20:53
    Moderator
  • Awesome, Thanks Andreas!

    I updated the SP1 to  6555 and then installed CU-3 and it worked.

    I appreciate your help :-)

    31 mai 2012 21:40
  • Which build/version of SCSM 2010 console is installed on your workstation?

    It should be at least 7.0.6555.0.


    Andreas Baumgarten | H&D International Group

    same issue here! my version is older as well, but I can't find the update to version 7.0.6555.0 :( where can I find it?

    thx



    I appreciate it very much if you vote my Replies as Helpful or Mark as Answer if I could help you out. Thanks!

    2 mai 2013 12:51
  • Which build/version of SCSM 2010 console is installed on your workstation?

    It should be at least 7.0.6555.0.


    Andreas Baumgarten | H&D International Group

    same issue here! my version is older as well, but I can't find the update to version 7.0.6555.0 :( where can I find it?

    thx



    I appreciate it very much if you vote my Replies as Helpful or Mark as Answer if I could help you out. Thanks!

    btw - my current version is 7.0.5826.886, which stands for Cumulative Update 3 for System Center Service Manager 2010 according to http://social.technet.microsoft.com/wiki/contents/articles/4226.list-of-build-numbers-for-system-center-service-manager.aspx

    I appreciate it very much if you vote my Replies as Helpful or Mark as Answer if I could help you out. Thanks!

    2 mai 2013 12:55
  • Build 7.0.6555.0 should be SP1 for SCSM 2010.

    Andreas Baumgarten | H&D International Group

    2 mai 2013 13:30
    Moderator
  • Build 7.0.6555.0 should be SP1 for SCSM 2010.

    Andreas Baumgarten | H&D International Group

    Of course, I know. But I was not able to find any download link for the SP1 only (all I was able to get is an scsm installation incl. sp1)

    I appreciate it very much if you vote my Replies as Helpful or Mark as Answer if I could help you out. Thanks!

    2 mai 2013 13:59
  • That's the download you need. This download can be used as new installation but also as an update for an existing SCSM 2010 installation. 

    Andreas Baumgarten | H&D International Group

    2 mai 2013 17:38
    Moderator
  • Well that's confusing! But you were right, thank you so much!

    I appreciate it very much if you vote my Replies as Helpful or Mark as Answer if I could help you out. Thanks!

    3 mai 2013 16:58