none
windows 2003 server

    คำถาม

  • I have a 2003 server, fully patched, that keeps locking up. It's a production app server. the screen is locked with the exception of the mouse, no keyboard and the mouse cannot click on anything. the only recourse is to physically power it down dirty. this has been going on for a week. i have tried several fix suggestions but no luck. I am very concerned that this will lead to a corupt OS. I am receiving Application Event ID: 4124, 4126, 3013. Has anyone experienced this scenario that may be able to suddest a fix.
    11 มีนาคม 2554 16:20

คำตอบ

  • Hi Ronk123,  

     

    For the server hang issue, you can boot the problematic system with clean boot to check if the issue still exists.

     

     

    Steps to clean boot: 

     

    1. Click Start->Run...-> type msconfig and press Enter

     

    2. Click Services tab and select Hide All Microsoft Services and Disable All third party Services.

     

    3. Click Startup tab and Disable All startup items

     

    4. Click OK and choose Restart

     

    5. After reboot, check whether the problem still occurs

     

     

    If the server hang issue still continues in clean boot mode, for the further troubleshooting, you may check in the Task Manager to see which process takes the memory resources.

      

    Meanwhile, you can also use Reliability and Performance Monitor to track down what cause the performance issue.

     

    Windows Reliability and Performance Monitor

    http://technet.microsoft.com/en-us/library/cc755081(WS.10).aspx

     

    Windows Performance Monitor

    http://technet.microsoft.com/en-us/library/cc749249.aspx

     

    If you want to know the root cause of the issue, we need to analyze the performance log file. Since the forum is not the best channel to troubleshoot this issue, I would suggest that you contact Microsoft Customer Support service to troubleshoot this issue efficiently. They are the best resource for this kind of issues.

     

    You may obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    https://support.microsoft.com/common/international.aspx?iid=174859&iguid=56907522-6886-4238-a70f-a1d06a4473c7_2_2&rdpath=1

     

    Hope the issue will be resolved soon.

    Scorpio


    TechNet Software Assurance Managed Newsgroup | MCTS: Windows Vista | Exchange Server 2007 MCITP: Enterprise Support Technician | Server & Enterprise Administrator | Solution Architect
    12 มีนาคม 2554 4:00

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