8 พฤษภาคม 2555 17:32
I am new to the Lync application so this maybe very simple answer to a strange question.
I am using a XP laptop and Lync 2010 with Office 2007.
When this laptop is on campus and part of the corporate network I can connect successully to another Lync user. I am able to use a "qualified" headset / mic with no issues. I can also use Skype with no issues.
I take the laptop offsite, log on to the corporate VPN and access Lync successfully. I can IM and share desktops with another user. I can hear but the mic does not work while using the same equipment as when I am onsite. While on the VPN I can access Skype and the headset/mic work fine in that application.
Additional testing using Tools>>Options>>Audio Devices>>Check Quality produces the same results of no microphone when offsite.
Any suggestions or solutions on what a beginner is doing wrong?
8 พฤษภาคม 2555 19:18
On a properly implemented Lync, there should be no need of a VPN to make external users work. In fact, Using VPN to facilitate Lync users outside the firewall without a Edge Server can work in some senarios, but this deployment scenario not supported by Microsoft.
I almost sounds like you are having 1 way audio, which would indicate some routing issue with the network (vpn?). What happens if you disconnect the VPN?
to test if it is 1way audio or the mic: call 1800tellme (5558355) and using lync dial pad keys, see if you can select news...(for example) Or call any autoattendant and see if it acccepts dtmf.
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10 พฤษภาคม 2555 2:56ผู้ดูแล
Agree with Matt. We recommend that you do not make calls over a wireless Internet connection, virtual private network (VPN), or remote access service (RAS) connections.
And you should make sure you’ve selected the device you want to use for audio calls correctly.
If possible, please also check if it is normal on another machine with Windows 7 system.
Moreover, here is an article about Remote Audio/Video Edge Server Configuration in Lync Server 2010 for reference. Hope helps.
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- ทำเครื่องหมายเป็นคำตอบโดย willing2learn 24 พฤษภาคม 2555 13:20
14 พฤษภาคม 2555 14:59
Thank you both for the information. I could not test as Matt described since we can not call outside the corporate network at this time.
I would agree that using a Cisco VPN should not be necessary to gain access to the application and it would appear that using this route creates latency issues when using Lync as mentioned.
- แก้ไขโดย willing2learn 4 มิถุนายน 2555 2:10