31 พฤษภาคม 2555 17:44
Three agents in a response group in "Attendant" routing mode, running Lync Attendant.
As calls are answered and placed on hold or parked ...
Can other agents see those hold or parked calls?
Example: Agent 1 has two calls on hold.
Agent 2 wants to pick up one of the hold calls.
Current testing shows only the agent who placed the call on hold can see it.
4 มิถุนายน 2555 3:28ผู้ดูแล
Response Group Agent Live is a Windows application that provides sign-in and sign-out functionality and some real-time information (such as group membership and current number of calls) to Response Group agents. For more info, see this article. Hope it is useful.
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4 มิถุนายน 2555 21:33Good idea but "RGAgentLive has stopped working" on startup is as far as I got. Based upon the documentation it is view only and does not allow an agent to pick up another agent's call on hold or parked. Thank you for the tip.
4 มิถุนายน 2555 22:14
One user being able to pickup another users' on hold calls is only possible using the brand new feature called "Boss/Admin" on snom's "Apollo" Beta firmware:
Users can pickup parked calls, but they are not indicated on the other phone.
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