Zboard driver stops working after SP1 RC install
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9 ธันวาคม 2553 1:36
After installing Windows 7 SP1 RC (x64 version) the zboard driver crashes every time it starts with "Ideazon Z engine has stopped working" message. I have yet to try uninstalling SP1 to see if that fixes the problem, but maybe there is another workaround?
Thanks
Dave
ตอบทั้งหมด
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14 ธันวาคม 2553 21:20
Dave, can you please attach the application event logs, or look for the windows error reporting event and application error event associated with this crash.
If you could also please share the hardware PNPID of the device, that would be great.
If you could please share the the vendor information (where you got the hardware/software from), pointers to install packages on the web, and version numbers of the software you have installed, this will go a long way to get to the root cause of this issue.
Thanks
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15 ธันวาคม 2553 4:00
The vendor information is located here:
http://shop.steelseries.com/us/index.php/keyboards-us/steelseries-zboard.htmlThe latest driver from http://steelseries.com/support/downloads (zboard usb 2.5.0.29 win7 64 bit) is installed
The hardware ID is HID\VID_1038&PID_0100&REV_1098&MI_00
Here's the related events:
Log Name: Application
Source: Windows Error Reporting
Date: 14/12/2010 10:45:42 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: daveh-h
Description:
Fault bucket 2155835528, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Zboard.exe
P2: 2.5.0.29
P3: 4a271065
P4: mscorwks.dll
P5: 2.0.50727.5416
P6: 4c76068b
P7: c0000005
P8: 0003f53d
P9:
P10:
Attached files:
C:\Users\daveh\AppData\Local\Temp\WERB8D8.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\daveh\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Zboard.exe_9a486e3d19d1af590f6b0839de2ec425d948114_1aeacf74
Analysis symbol:
Rechecking for solution: 0
Report Id: c6549090-07fd-11e0-bdec-005056c00008
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-15T03:45:42.000000000Z" />
<EventRecordID>47114</EventRecordID>
<Channel>Application</Channel>
<Computer>daveh-h</Computer>
<Security />
</System>
<EventData>
<Data>2155835528</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Zboard.exe</Data>
<Data>2.5.0.29</Data>
<Data>4a271065</Data>
<Data>mscorwks.dll</Data>
<Data>2.0.50727.5416</Data>
<Data>4c76068b</Data>
<Data>c0000005</Data>
<Data>0003f53d</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\daveh\AppData\Local\Temp\WERB8D8.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\daveh\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Zboard.exe_9a486e3d19d1af590f6b0839de2ec425d948114_1aeacf74</Data>
<Data>
</Data>
<Data>0</Data>
<Data>c6549090-07fd-11e0-bdec-005056c00008</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: .NET Runtime
Date: 14/12/2010 10:45:36 PM
Event ID: 1023
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: daveh-h
Description:
.NET Runtime version 2.0.50727.5416 - Fatal Execution Engine Error (6A5CE92A) (80131506)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1023</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-15T03:45:36.000000000Z" />
<EventRecordID>47112</EventRecordID>
<Channel>Application</Channel>
<Computer>daveh-h</Computer>
<Security />
</System>
<EventData>
<Data>.NET Runtime version 2.0.50727.5416 - Fatal Execution Engine Error (6A5CE92A) (80131506)</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 14/12/2010 10:45:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: daveh-h
Description:
Faulting application name: Zboard.exe, version: 2.5.0.29, time stamp: 0x4a271065
Faulting module name: mscorwks.dll, version: 2.0.50727.5416, time stamp: 0x4c76068b
Exception code: 0xc0000005
Fault offset: 0x0003f53d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-15T03:45:36.000000000Z" />
<EventRecordID>47113</EventRecordID>
<Channel>Application</Channel>
<Computer>daveh-h</Computer>
<Security />
</System>
<EventData>
<Data>Zboard.exe</Data>
<Data>2.5.0.29</Data>
<Data>4a271065</Data>
<Data>mscorwks.dll</Data>
<Data>2.0.50727.5416</Data>
<Data>4c76068b</Data>
<Data>c0000005</Data>
<Data>0003f53d</Data>
</EventData>
</Event>
Here's the WER details
Version=1
EventType=APPCRASH
EventTime=129368583366706000
ReportType=2
Consent=1
UploadTime=129368583367366000
ReportIdentifier=c6549090-07fd-11e0-bdec-005056c00008
WOW64=1
Response.BucketId=2155835528
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Zboard.exe
Sig[1].Name=Application Version
Sig[1].Value=2.5.0.29
Sig[2].Name=Application Timestamp
Sig[2].Value=4a271065
Sig[3].Name=Fault Module Name
Sig[3].Value=mscorwks.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=2.0.50727.5416
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4c76068b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003f53d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=4105
UI[2]=C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
UI[3]=Ideazon Z Engine has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Program Files (x86)\Ideazon\ZEngine\ZESystem.dll
LoadedModule[6]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[7]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[8]=C:\Windows\system32\VERSION.dll
LoadedModule[9]=C:\Windows\syswow64\USER32.dll
LoadedModule[10]=C:\Windows\syswow64\GDI32.dll
LoadedModule[11]=C:\Windows\syswow64\LPK.dll
LoadedModule[12]=C:\Windows\syswow64\USP10.dll
LoadedModule[13]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[14]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[15]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[16]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[17]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[18]=C:\Windows\syswow64\ole32.dll
LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[20]=C:\Windows\system32\IMM32.DLL
LoadedModule[21]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[22]=C:\Windows\system32\uxtheme.dll
LoadedModule[23]=C:\Program Files (x86)\SlySoft\AnyDVD\ADvdDiscHlp.dll
LoadedModule[24]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[25]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[26]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4936_none_d08b3770442cb56b\MSVCR80.dll
LoadedModule[28]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
LoadedModule[29]=C:\Windows\syswow64\shell32.dll
LoadedModule[30]=C:\Windows\system32\profapi.dll
LoadedModule[31]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\29301d32745befae84c48e6810901cca\mscorlib.ni.dll
LoadedModule[32]=C:\Windows\assembly\NativeImages_v2.0.50727_32\System\2c2d9313701d6236eb1aa9260c7eb765\System.ni.dll
LoadedModule[33]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[34]=C:\Windows\system32\rsaenh.dll
LoadedModule[35]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[36]=C:\Program Files (x86)\Ideazon\ZEngine\Utils.dll
LoadedModule[37]=C:\Windows\system32\apphelp.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=-2139131768/nBucketTable=1/nResponse=1/n
FriendlyEventName=APPCRASH
ConsentKey=APPCRASH
AppName=Ideazon Z Engine
AppPath=C:\Program Files (x86)\Ideazon\ZEngine\Zboard.exe
ReportDescription=Stopped working -
15 ธันวาคม 2553 23:14 Thanks, we have the information we need.
- เสนอเป็นคำตอบโดย Trancified 29 มกราคม 2554 20:36
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16 มกราคม 2554 18:21same problem here. hmm now one month and nothing works.any news ?
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16 มกราคม 2554 21:05
Is your issue also with ZBoard?
If so, the update to fix this will have to come from them.
Part of the code that Zboard uses makes assumptions on the code layout of some OS binaries, and that layout can and will change as the binaries are recompiled.
- เสนอเป็นคำตอบโดย Le Dabe 23 มกราคม 2554 14:11
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23 มกราคม 2554 14:12
Install the driver for shift keyboard : http://cdn.steelseries.com/keyboards/engine/SteelSeriesEngine.exe
It's work for me.
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28 มกราคม 2554 20:13
Install the driver for shift keyboard : http://cdn.steelseries.com/keyboards/engine/SteelSeriesEngine.exe
It's work for me.
did not work for me... ps. im usin ideazon fang controller- เสนอเป็นคำตอบโดย say hello to the badguy 29 มกราคม 2554 10:17
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29 มกราคม 2554 9:50That was informative
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13 กุมภาพันธ์ 2554 10:44Hi Dave, I am also using Fang Gamepad with Windows 7 x64 with SP1 and I have the exact same problem. APPCRASH of Zboard.exe due to faulty module mscorwks.dll.
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14 กุมภาพันธ์ 2554 2:21Yes, it will have to be updated by the ISV
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22 กุมภาพันธ์ 2554 6:59
Hi all, I have found this thread after trying to install ZEngine on my new Windows 7 SP1, I have contacted Steel Series support and this is what they told me:
We're aware of issues with Win 7 SP1 RTM causing issues with ZEngine - crashes and possible system crashes.
We are currently working with Microsoft on resolving the issue before the public release of Service Pack 1. Unfortunately it is a high-level developmental issue and there is not a fix at this time.
I apologize for any inconvenience and would recommend reverting back from SP1 RTM if you plan to use any ZEngine device
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22 กุมภาพันธ์ 2554 17:01
Thanks for that information Lord.
This is covered here: http://support.microsoft.com/kb/2492938
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