Customized View Not Saving Data Fields
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30 Ocak 2012 Pazartesi 20:16
Greetings,
I am using SCSM 2010 for my business. I have customized several fields in both the Knowledge Article and Computer Form forms and imported them through a customized management pack. For example, I created a “Version” field in the Knowledge Article form that is an empty text box that allows users to input text. However, every time I try and add text to that field in the console and click Apply>Save, the field shows up empty next time the form is open. The same is happening for every field that I added to each of these forms (several are text box, one is date picker, and two are lists). No input is saving on any field that I have added or replaced. Am I missing a step when customizing and importing my own management pack? I have restarted the console several times.
Thanks,
Tim
Tüm Yanıtlar
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30 Ocak 2012 Pazartesi 20:24Moderatör
Hi,
All these new fields needs to be bound to a property. You would need to extend the Knowledge and Computer class with these new properties and then you could bind the fields to the new properties.
Take a look here:
http://blogs.technet.com/b/servicemanager/archive/2010/09/27/adding-a-customer-property-to-the-incident-class-and-form.aspxRegards
//Anders
Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se -
30 Ocak 2012 Pazartesi 22:35
I am going into the authoring tool and extending the Windows Computers form. I add the fields, for example a Flash Memory field with integer data type. I then go into the Computer form and customize it. I add the text box, add the label, and bound it to the field I created in the extension. The field is showing up in the form, as well as the extension tab at the top of the computer form. However, when I input data, it does not save in the form (only in the extension tab).
The knowledge article worked and is running smooth, inputs saving and all.
Any suggestions?
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31 Ocak 2012 Salı 08:07Moderatör
Okey - how is the binding mode for those fields configured? Try setting them to two-way.
Regards
//Anders
Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se -
01 Şubat 2012 Çarşamba 17:36
The binding was at default, I also tried two-way. Both of those did not work (I also tried binding directly to source to no avail). I am extending the Windows Computer class, I assume that is the right class because when I go to bind the text box my extended class fields show up in the menu for selection.
Have any other ideas?
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07 Şubat 2012 Salı 09:27Moderatör
Just to make sure - you restarted your console inbetween importing and testing the changes to bindings? This is one of the things that requires a restart of the console.
Regards
//AndersAnders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se
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