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Unable to pair bluetooth keyboard

Yanıt Unable to pair bluetooth keyboard

  • 21 Ağustos 2009 Cuma 10:21
     
     
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    Hello,

    I have problems pairing my Apple bluetooth keyboard with Windows 7. It is recognized by the bluetooth search but when I click next it takes a while and then the bluetooth assistant reports a timeout. This wasn't an issue under Vista. There it worked out of the box: The assistant provided a code, I typed it on the keyboard and the paring was set up without a problem. So I assume the problem is Windows 7 and not the keyboard.
    And I noticed another strange thing. When I press the enter button while the assistant is trying to pair the keyboard, the assistant don't report a timeout but asks for a code provided by the keyboard. But of cause there is no code with the keyboard because it should work the other way around.

    I've already read about this problem on an Apple forum. There seems to be a solution for the newer keyboards. They suggest to select the keyboard service under the device properties and bluetooth services. But this seems to work only for the new keyboards not for the older white ones like mine. There it is no service listed at all under bluetooth services.
     

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  • 28 Ağustos 2009 Cuma 09:18
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    Hi,

     

    Thank you for your post.

     

    When you are asked for a code provided by the keyboard, please try the verification code which comes with the keyboard and see if it works.

     

    Meanwhile, if you have another Bluetooth device, please check if it can pair with the computer.

     

    Considering the issue is related to the specific device, it is also recommended that you contact APPLE for help.

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Hope this helps. Thanks.

    Nicholas Li - MSFT
     
  • 11 Ekim 2009 Pazar 02:28
     
     
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    Thanks for your posting, it was enough of a hint to help me pair mine with a clean install of Windows 7.

     

    When the assistant is trying to pair and pressing enter is making it error instead input a code of your own on the numberpad and press enter. Then provide this same code to the setup assistant via another keyboard and it should eventually pair.

    It took me a couple of tries but it worked in the end so don't give up.

     

    1. Start assistant searching

    2. Double click detected keyboard

    3. Type a code on the keypad

    4. Click Enter a manufacturer provided code (or whatever the wording is).

    5. Type in the same code you just typed on the keypad.

    6. Cross your fingers!

     

    Hope this helps

     

    Regards,

    BDC

     
  • 11 Ekim 2009 Pazar 06:43
     
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    Thanks for the reply. I have figured out the solution some days ago by myself, but wasn’t able to post due to lack of time.
    Maybe some additional hints for people with the same problem:
    The way described above is definitely working, but timing is critical. So don’t give up, you will most certainly need more than one try! Start with using only one character as code and repeat the sequence code -> enter -> code -> enter -> ... By my experience there is no harm if the keyboard registered the desired code and you repeat it, but it is a problem if you miss the right moment between code acceptance and timeout.

    And hoping that one or more MS-Tech guy is reading this:
    This problem must definitely be a Windows 7 issue and not a device issue. The problem didn’t occur under XP or Vista. Pairing always worked there without any problem. So there must have been a change in the pairing process introduced in 7 (besides the obvious optical changes).

    Regards
    • Yanıt Olarak Öneren KevinEBrown 06 Kasım 2009 Cuma 07:19
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  • 06 Kasım 2009 Cuma 07:22
     
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    i had to press each pairing number and then enter so the code they gave me was aomething like 8870015 to get it to pair I had to press 8 enter 8 enter 7 enter, etc...and ONLY the enter on the Primary keyboard NOT the number pad....after I entered all the numbers and enter I hit the Enter on the Keypad and the damn thing worked....only took two weeks after upgrading to win 7 to get my keyboard I had been using in vista for over a year working.....
    • Yanıt Olarak Öneren KevinEBrown 06 Kasım 2009 Cuma 07:22
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  • 26 Aralık 2009 Cumartesi 05:38
     
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    Wow, i have been going crazy as well with this problem, but i figured it out.  It's not a guess and check solution, its a dig deep down and find solution. When you click Add a Device, and when it's searching and shows your keyboard.  Follow these steps.

    1. RIGHT CLICK on your device (DO NOT double click it first!!!) and go to properties. 
    2. In the first tab of the properties box, it might take a second to load, but it will give you a check-box to enable the HID driver (Human Interface Device).
    3. Check that box and hit Apply or OK and magic happens.  I just got done installing my keyboard.  

    To everyone who has had trouble with this, you're welcome... This has been driving me crazy for over a month.

    -Demetrios Flemetakis
    • Yanıt Olarak Öneren IndyXIII 22 Ekim 2010 Cuma 07:09
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  • 31 Aralık 2009 Perşembe 13:53
     
     
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    Unfortunately this method only works with the "new metalic" keyboards and not for the "old white" ones. It is also described in various mac/apple forums!

    Regards
     
  • 22 Ekim 2010 Cuma 07:09
     
     
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    A nod to the right ckick / properties at the first screen of the wizard.

     
  • 24 Ekim 2010 Pazar 02:13
     
     
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    Thanks dflem2003 for your great sanity saving tip.  This worked like a charm on my white apple bluetooth keyboard.  An extremely unorthodox implementation by MS though.  There is not a chance that your average punter would twig to that. 

     

    Thanks again!! :-)

     
  • 07 Ocak 2011 Cuma 16:40
     
     
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    Wow, i have been going crazy as well with this problem, but i figured it out.  It's not a guess and check solution, its a dig deep down and find solution. When you click Add a Device, and when it's searching and shows your keyboard.  Follow these steps.

    1. RIGHT CLICK on your device (DO NOT double click it first!!!) and go to properties. 
    2. In the first tab of the properties box, it might take a second to load, but it will give you a check-box to enable the HID driver (Human Interface Device).
    3. Check that box and hit Apply or OK and magic happens.  I just got done installing my keyboard.  

    To everyone who has had trouble with this, you're welcome... This has been driving me crazy for over a month.

    -Demetrios Flemetakis
    This worked, thank you!! It seems that you have to install the drivers first!
     
  • 27 Ocak 2011 Perşembe 19:17
     
     
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    "It seems that you have to install the drivers first!" 

    are you saying you have the drivers or are just commenting on the fact that it appears so from the windows perspective?

    --Adam

     
  • 09 Şubat 2011 Çarşamba 22:38
     
     
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    Adam, are you still wrestling with this.

    I have tried all these solutions and none work. If I reset the keyboard (Hold the on button in for 5 seconds) then turn it on again it appears in the bluetooth add devices panel but it has no services when looking at properties and just times out trying to connect. In Win 7 devices an HID keyboard shows but it definitely not connected.

    Tony Tomlin

    tony.tomlin@ shaw.ca

     
  • 10 Nisan 2012 Salı 13:19
     
     
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    Wow, i have been going crazy as well with this problem, but i figured it out.  It's not a guess and check solution, its a dig deep down and find solution. When you click Add a Device, and when it's searching and shows your keyboard.  Follow these steps.

    1. RIGHT CLICK on your device (DO NOT double click it first!!!) and go to properties. 
    2. In the first tab of the properties box, it might take a second to load, but it will give you a check-box to enable the HID driver (Human Interface Device).
    3. Check that box and hit Apply or OK and magic happens.  I just got done installing my keyboard.  

    To everyone who has had trouble with this, you're welcome... This has been driving me crazy for over a month.

    -Demetrios Flemetakis
    Now if only someone could figure out how to do this in Windows 8 Consumer Preview....!!  Instead Metro takes over and forces you to use a passkey, which causes problems with a Microsoft WE8000 BT keyboard in a multi-boot situation.

    Peter - Toronto, Canada. x64 Vista Ultimate SP2/Windows 7 Ultimate SP1 on PC/XP Pro SP3/Win 7 Ultimate SP1 x86 on Dell Mini 1010 Netbook

    • Yanıt Olarak Öneren Normand Payette 02 Mayıs 2012 Çarşamba 18:45
    • Yanıt Önerisini Geri Alan Normand Payette 02 Mayıs 2012 Çarşamba 18:45
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  • 02 Mayıs 2012 Çarşamba 18:54
     
     
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    I used to have the same problem pairing my microsoft x821504 numeric keypad with my laptop under windows 7.  I tried all of the above without any success.

    I remembered when I purchased the unit I used the following procedure to make the keypad in pairing mode.  I tried it and it worked immediately!

    1- Make sure you have a fresh AAA battery in the unit.

    2- Power it up using the switch under the keypad.

    3- Press and hold the bluetooth button (next to the power switch) for 3 to 5 seconds untill the battery led flashes red/green.  Your keypad is now in pairing mode.

    4- Go to your bluetooth software (start menu/devices & printers/add new device) and you should have no problem pairing the unit to your computer.