none
Windows 7 keeps Freezing Randomly

    السؤال

  • Hi.

    Similar to the other posts.

    My computer : http://www.dell.com/us/en/dfh/desktops/desktop-xps-730x/pd.aspx?refid=desktop-xps-730x&cs=22&s=dfh

    *I ran windows vista 64 bit for almost 2 years.

    i got a free copy  of windows 7 from DELL  when it came out. I formated and did a fresh install.

    It freezes randomly.... it froze 2 minutes after i installed windows, I had nothing on it yet.

    I got all drivers and windows update, after like 15 reboots... I did all the hardware and memory test.

    It really hard to figure out the problem, because it so random, i have no programs intalled at all yet (no internet).

    After 4 days of freezing on me, it stop for 2 weeks, i installed games, antivirus(Avast), more updates.

    And then yesterday it started back up again. I fought maybe it was because of an windows update, but i did a Restore to when it was working good. but that didnt work at all.

    By the way theres 2 windows update i cannot install Security updates : KB980232 & KB982799

    I get the error : Code 800B0100

    id like to add also, that even tough it freezes, the sound of my video that I listen on youtube still goes, you can see that video it still going on with the sound, but the rest is frozen,

    same with the download or windows update, i was around 90% and it froze, I let the computer on for like 10 mins then decided to reset... the update was complete

    10/صفر/1432 01:32 ص

الإجابات

  • Hi Michael,

     

    For the system freezing issue, we need to analyze the performance monitor logs and memory dump files to locate the root cause.

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the freezing appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • تم وضع علامة كإجابة بواسطة Miya YaoModerator 16/صفر/1432 08:57 ص
    13/صفر/1432 06:41 ص

جميع الردود

  • Chkdsk?

    Or enable bsod on scroll lock, and look at the crash file.

     

    10/صفر/1432 06:04 م
  • i just did CHKDSK, didnt change anything
    10/صفر/1432 06:24 م
  • Hi Michael,

     

    For the system freezing issue, we need to analyze the performance monitor logs and memory dump files to locate the root cause.

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the freezing appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • تم وضع علامة كإجابة بواسطة Miya YaoModerator 16/صفر/1432 08:57 ص
    13/صفر/1432 06:41 ص
  • I had the same problems that began the moment I installed Windows 7 which was nearly 9 months ago. I also went through all the updates the moment the install was complete and noticed a freeze problem but at least one of the updates resolved the problem, but not too long after, I noticed the problem coming back, every time I did an update.   Since that time on, I had regretted the install but last night, I finally learned what was causing the additional problem which brings me to a question for you:  Which printer do you have installed in your system?  My printer WAS the HP D110e Photosmart All In One.  I did a whole lot of research, and I mean I spent a lot of hours, into this problem and finally learned that it was my printer that was the issue.

    I did a complete uninstall of that printer and the problem disappeared immediately.  The print drivers that HP have setup to install the printer is the route of the problem.  Windows 7 does not like them at all and in the process, I could Not access the scanner by clicking on it.  I had to go through the control panel and then onto the online scan feature that HP set up.  From there, I had to copy and paste the scan to my desktop.

    To date, I know of no known driver updates that will resolve these problems for HP printers.  Windows 7 is too particular what it is fed as far as hardware is concerned which I find somewhat irritating.  I enjoy the features of Windows 7 but hate the sensativety of what I couple with it.  I have to do a little research before I purchase any hardware for my system.  Even down to sound and video cards.  But, I would suggest that you dig into your printer and do an uninstall to see if this resolves the problem, the way it did for me.  From here, I will research out the best printers for Windows 7 and see what I can find.  I need all the features of the D110e so I am going to have to be extremely selective.

    I hope this info helps you to fnd a resolve. 

    29/محرم/1434 07:19 م