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Possible Windows 8 Bug

    Dotaz

  • Hello Microsoft, I have found a bug, in the latest windows 8 release preview, Build 8400,

    Had no issue with this on the evaluation copy build,

    when my computer is put to sleep, when I bring it out of sleep, I can not see my mouse, and have to reboot, or remove the mouse and put it back in the slot to use it, I know its working just cant see the cursor, any help appreciated

    Thx

    [email address redacted]

     
    • Upravený Carey FrischMVP 11. června 2012 5:13 Removed email address
    • Přesunutý Carey FrischMVP 11. června 2012 5:13 Moved to more appropriate forum (From:Windows 7 Hardware Compatibility)
    9. června 2012 0:25

Odpovědi

  • Hi,

    Base on my test, mouse should works when Windows 8 wake  from sleep.

    I suggest to perform these test to troubleshoot the issue:
    1 Restart PC,  press Win+C-----Settings---Power---Sleep. Then bring it out of sleep to see if the same issue occurs.

    2 Reinstall USB controllers:
    To remove and reinstall all USB controllers, follow these steps:
    a.    ClickStart, clickRun, typesysdm.cpl in theOpen box, and then clickOK.
    b.    Click theHardware tab.
    c.    Click theDevice Manager button.
    d.    ExpandUniversal Serial Bus controllers.
    e.    Right-click every device under theUniversal Serial Bus controllers node, and then clickUninstall to remove them one at a time.
    f.    Restart the computer, and then reinstall the USB controllers.
    g.    Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

    3 Update BIOS and chipset.

    If the issue persists, I suggest to change another mouse or create another user profile for test.

    Hope that helps.

     


    Leo Huang

    TechNet Community Support

    11. června 2012 7:29

Všechny reakce

  • 1. First of all, do not write your e-mail address here - for your security reason.

    2. The best place to resolve your problem is here http://answers.microsoft.com/en-us/windows/forum/windows_8

    Regards

    Milos

    9. června 2012 8:26
  • Hi,

    Base on my test, mouse should works when Windows 8 wake  from sleep.

    I suggest to perform these test to troubleshoot the issue:
    1 Restart PC,  press Win+C-----Settings---Power---Sleep. Then bring it out of sleep to see if the same issue occurs.

    2 Reinstall USB controllers:
    To remove and reinstall all USB controllers, follow these steps:
    a.    ClickStart, clickRun, typesysdm.cpl in theOpen box, and then clickOK.
    b.    Click theHardware tab.
    c.    Click theDevice Manager button.
    d.    ExpandUniversal Serial Bus controllers.
    e.    Right-click every device under theUniversal Serial Bus controllers node, and then clickUninstall to remove them one at a time.
    f.    Restart the computer, and then reinstall the USB controllers.
    g.    Plug in the removable USB storage device, and then test to make sure that the issue is resolved.

    3 Update BIOS and chipset.

    If the issue persists, I suggest to change another mouse or create another user profile for test.

    Hope that helps.

     


    Leo Huang

    TechNet Community Support

    11. června 2012 7:29