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windows driver problems

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  • I am operating Windows 7 and a few days ago a friend of mine installed an antivirus program called Avira. It was a free download that was supposed to scan and help clean out any viruses or bad files. It found a few problems and some hidden items, and I used the program to correct these issues. Once I did this, I started to get messages saying I have numerous driver problems.

    Here are the driver problems detected:

    Intel Pentium Dual CPU E2160@ 1.80 GHz

    CD-ROM

    Intel 1CH9R LPC Interface Controller-2916

    High Definition Audio Controller

    Composite BUS Enumerator

    UMBUS Root Bus

    Microsoft Virtual Drive Enumerator Driver

    Another problem I noticed is I was using an antivirus program called AVG. I tried to uninstall this and it won't allow me to because it says there is an error with the script.

    I tried doing a system restore to a point before the install of the Avira and that didn't help. The program is uninstalled and gone, but I am still having issues. Also, I can't get another antivirus program to install because I can't get rid of the AVG program. I am not really computer or tech savvy but any and all help would be greatly appreciated.

    7. června 2012 3:47

Odpovědi

Všechny reakce

  • You need to have a computer tecchnicial look at your system.  If there is a computer repair shop in your are, then take your computer.

    The problems you are having were caused by a third party program installed on your system that may have been malware.  It is well beyond the scope of a peer-to-peer forum to troubleshoot your problem.  To do so would be like trying to take ahower with a rain coat on - not very effective!


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    • Navržen jako odpověď brionboru69 29. května 2013 21:05
    7. června 2012 19:53
  • I am operating Windows 7 and a few days ago a friend of mine installed an antivirus program called Avira. It was a free download that was supposed to scan and help clean out any viruses or bad files. It found a few problems and some hidden items, and I used the program to correct these issues. Once I did this, I started to get messages saying I have numerous driver problems.

    Here are the driver problems detected:

    Intel Pentium Dual CPU E2160@ 1.80 GHz

    CD-ROM

    Intel 1CH9R LPC Interface Controller-2916

    High Definition Audio Controller

    Composite BUS Enumerator

    UMBUS Root Bus

    Microsoft Virtual Drive Enumerator Driver

    Another problem I noticed is I was using an antivirus program called AVG. I tried to uninstall this and it won't allow me to because it says there is an error with the script.

    I tried doing a system restore to a point before the install of the Avira and that didn't help. The program is uninstalled and gone, but I am still having issues. Also, I can't get another antivirus program to install because I can't get rid of the AVG program. I am not really computer or tech savvy but any and all help would be greatly appreciated.

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         I would download Superantispyware free edition and run it in safe mode. Below is the link.

    http://www.superantispyware.com/superantispywarefreevspro.html


    8. června 2012 3:18
  • Hi,


    This type issue occurs can be caused by the system has been infected via the malicious software.


    I suggest boot into Safe Mode first to scan for virus. Then, go to device manager update the driver of any device with question mark.


    Kim Zhou

    TechNet Community Support

    8. června 2012 15:08
    Moderátor
  • As other have suggested, if you can’t get it cleaned you will have to do a clean install.  For Vista or Windows 7 systems, the best free AV you can use is Microsoft’s Security Essentials: http://windows.microsoft.com/en-US/windows/products/security-essentials

    8. června 2012 15:52
  • You need to use the AVG removal tool to remove AVG. You should not have two anti-virus programmes on a computer.
    http://www.avg.com/ww-en/faq

    Was it Avira Anti-Virus that was installed or Avira Registry Cleaner?http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/88
    http://www.avira.com/en/support-for-home-knowledgebase-detail/kbid/135

    It is always sensible in this situation to run a check for malware

    I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software.

    Boot the computer to safe mode with networking and download and install Malwarebytes (freeware version for home users only), update definitions and run in safe mode. Disable other security software whilst you are doing scans.
    http://www.computerhope.com/issues/chsafe.htm

    http://www.malwarebytes.org/products/malwarebytes_free

    Download and run SuperAntiSpyware (Free Edition)
    http://www.superantispyware.com/download.html


    Hope this helps, Gerry


    8. června 2012 17:25