none
Why is CD/DVD ROM not listed on the device manager?

    Question

  • After my cd/dvd rom stopped working, I went to the device manager, it is not listed there. Then I went to the system information. I clicked on cd/dvd rom and after the "refreshing information" the page came up empty. I clicked on other items and information was displayed. When I went to Windows Media Player and tried to rip music it says " a cd drive is required to rip music". How strange is that? Can anyone tell me how to fix this problem? Obviously I cant just reload the driver from my installed drivers disk.

    Sunday, May 29, 2011 12:32 PM

Answers

  • Hi,

    First of all, please refer to the article to check if you can resolve the issue:
    http://support.microsoft.com/kb/982116

    Based

    1.I would like to share an article with you.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060/
     
    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

    SATA optical drives are not available after you start a Windows Vista-based computer
    http://support.microsoft.com/kb/928253 
     
    Hope this helps. Thanks.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, May 31, 2011 9:43 AM
    Moderator

All replies

  • Hi,

    If it isn't showing up in device manager it is possible that it has become physically unrecognisable by the OS. This might be due to a loose poer cable or connector. It might also be due to a dud drive. I would suggest you check the connections to the drive and if that yields no results you might try a swap with another drive to check its proper functioning.

    Cathal


    Cathal O'Brien BSc, PgDip, PhD . Techsmart IT Support | Computer Repairs
    Monday, May 30, 2011 6:44 AM
  • I'm not a computer expert by no means so this may seem way off but am I wrong for thinking that if it was aconnection problem it wouldnt even open or close. Its getting power because if the drive is open and I restart the computer it closes on its own. I tried to go into the system setup and tell it to boot from the cd rom drive but if i did it right it totally acted like I never did it and just booted up regularly. What do you mean by a dud drive? The only other drive I have is the recovery drive. Can it be switched to that drive? Could it be possible the drive has just gone out? Ive heard they do that. If so, would I have to buy an external drive? My computer is a dell. It has two places for cd drives but only one drive installed. I have been wanting to get another one to be able to copy from cd to cd. Maybe I should buy two new drives and see if that fixes it. Are they very hard to install? Would it be smart to have someone else do it or is it relatively simple to do. Most of the time all you do is folliow the steps. Its the physical installation I may have trouble with. 


    Lisa Foreman
    Tuesday, May 31, 2011 3:47 AM
  • Oh one more thing when I went in to update the driver it says the drivers are up to date and working properly. How strange is that?
    Lisa Foreman
    Tuesday, May 31, 2011 3:50 AM
  • Hi,

    First of all, please refer to the article to check if you can resolve the issue:
    http://support.microsoft.com/kb/982116

    Based

    1.I would like to share an article with you.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060/
     
    2.Restart the computer and boot in BIOS ( Boot in BIOS by pressing Del, F2 or other keys which is different from brands of computers), then check if CD-ROM can be detected in BIOS.

    If CD-ROM can't be detected in BIOS, the issue may be related to hardware defect. To identify this, you can test this CD-ROM to check if it can be read properly in another available computer. If it is the case, I need to suggest that you contact hardware manufacturer for support.

    3. What is the optical CD/DVD drive, SATA or IDE? If it is SATA optical drive, you may need to configure settings in BIOS to let AHCI chipset use PATA emulation mode. For more information, please visit the following website.

    SATA optical drives are not available after you start a Windows Vista-based computer
    http://support.microsoft.com/kb/928253 
     
    Hope this helps. Thanks.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Tuesday, May 31, 2011 9:43 AM
    Moderator