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Windows 7 Unexpected shutdown Blue screen error

    Question

  • I am running Windows 7 64bit on a new HP Pavilion desk top that came with Windows 7 installed. The systems shutdown for no apparent reason and goes back to log in screen. When I reboot, this is the message I get.

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.3

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               116

      BCP1:                                                    FFFFFA800787F010

      BCP2:                                                    FFFFF88004829490

      BCP3:                                                    0000000000000000

      BCP4:                                                    0000000000000002

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\110209-17316-01.dmp

      C:\Users\Molson\AppData\Local\Temp\WER-1178946-0.sysdata.xml

    PLEASE HELP! This is getting old. It happens several times a day!

    Wednesday, November 04, 2009 1:56 AM

Answers

  • Hi,

     

    I suggest updating BIOS and device drivers from HP first.

     

    If the issue persists, test it in Safe Mode:  Restart your computer and start pressing the F8 key on your keyboard. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 

     

    In addition, you can upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please upload the ZIP file.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Wednesday, November 11, 2009 2:32 AM
    Thursday, November 05, 2009 3:02 AM

All replies

  • Hi,

     

    I suggest updating BIOS and device drivers from HP first.

     

    If the issue persists, test it in Safe Mode:  Restart your computer and start pressing the F8 key on your keyboard. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 

     

    In addition, you can upload the dump file to the http://skydrive.live.com/ using your Live ID and I will check it:

     

    1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please upload the ZIP file.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Wednesday, November 11, 2009 2:32 AM
    Thursday, November 05, 2009 3:02 AM
  • I uploaded the Dump file to you from my SkyDive. What do I do now, Wait?
    Wednesday, December 09, 2009 5:36 AM
  • Hi,

    Please let us know the link of your file.

    Regarding SkyDrive:

     

    1. As an important note, if you do not want others to access the uploaded files, when uploading the file, please expand the "Share with" box, choose "Select people...", and then type my Windows Live ID "v-vxin@hotmail.com" (without the quotation marks) in the Individual box. For detailed steps on how to upload files with SkyDrive, please refer to:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

     


    Vivian Xing - MSFT
    • Proposed as answer by Mr.stevan Tuesday, June 01, 2010 8:27 AM
    Wednesday, December 09, 2009 5:52 AM
  • Hi Vivian,

    My Dell Studio 15 Laptop giving some kind of error and i have attached the log files. My laptop works fine with vista, but after i upgrade to windows 7. I need your help
    Ravi
    Thursday, December 24, 2009 6:54 PM
  • Hi Ravi,

    I suggest posting your issues in a new thread to better understand the problem & reply for all community members, which will also make the whole thread clearer, concise and fast the reply for your reference. Thank you.
    Vivian Xing - MSFT
    Friday, December 25, 2009 2:58 AM
  • hi am having slight problems with my toshiba satalite lab top i just got about a month ago its my second i got from wal mart i keep getting blue screens can anyone tell me wat this mean:



    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    50
      BCP1:    FFFFF8A0098C3000
      BCP2:    0000000000000000
      BCP3:    FFFFF88003EA9C02
      BCP4:    0000000000000000
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\012510-25459-01.dmp
      C:\Users\trjamal545\AppData\Local\Temp\WER-136017-0.sysdata.xml

    Monday, January 25, 2010 5:41 AM
  • PLSSSSSSSS HELP ME

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.48

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 50

    BCP1: EFEA3B46

    BCP2: 00000000

    BCP3: 82A5044A

    BCP4: 00000002

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Files that help describe the problem:

    C:\Windows\Minidump\060110-13156-01.dmp

    C:\Users\abhi\AppData\Local\Temp\WER-25796-0.sysdata.xml

    Read our privacy statement online:

     

    If the online privacy statement is not available, please read our privacy statement offline:

     

    C:\Windows\system32\en-US\erofflps.txt

    THIS IS HA[[ENING AGAIN AND AGAIN

    TELL ME WHT SHLD I DO........?

    Tuesday, June 01, 2010 8:27 AM
  • Hi, please can some one help me. MY blue screen seems to happen alot when I'm on the web. I have attached my error report below.

    <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 415 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-520092929 1073786111 9 0 415 0;} @font-face {font-family:"Segoe UI"; panose-1:2 11 5 2 4 2 4 2 2 3; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-520084737 -1073683329 41 0 479 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin-top:0cm; margin-right:0cm; margin-bottom:10.0pt; margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} .MsoPapDefault {mso-style-type:export-only; margin-bottom:10.0pt; line-height:115%;} @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} -->

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             2057

     

    Additional information about the problem:

      BCCode:                                               d1

      BCP1:                                                    00000000

      BCP2:                                                    00000002

      BCP3:                                                    00000000

      BCP4:                                                    8B04528F

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\082610-22183-01.dmp

      C:\Users\Akanbi\AppData\Local\Temp\WER-59186-0.sysdata.xml

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

    Please let me know if you need more information or have a solution to this query.

    Thanks.

    Sunday, August 29, 2010 12:47 AM
  • Hi, I'm suffering with this problem at the mo. I notice you told the author to update bios and device drivers. I'm not the best at IT and don't understand this, could you explain it to me? Or should I open a new post?

    Thanks

    Alice

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.768.3
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    1000007e
      BCP1:    FFFFFFFFC0000006
      BCP2:    FFFFF80002B5B8E3
      BCP3:    FFFFF88002ED0698
      BCP4:    FFFFF88002ECFF00
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\100610-15927-01.dmp
      C:\Windows\System32\config\systemprofile\AppData\Local\Temp\WER-472714-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Wednesday, October 06, 2010 10:06 AM
  •   BCCode:    1 000007e
      BCP1:    FFFFFFFFC0000006 

    The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M bug check has a value of 0x1000007E . This indicates that a system thread generated an exception which the error handler did not catch.

     

    //
    // MessageId: STATUS_IN_PAGE_ERROR
    //
    // MessageText:
    //
    // The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
    //
    #define STATUS_IN_PAGE_ERROR             ((NTSTATUS)0xC0000006 L)

    Check your HDD for errors.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, October 06, 2010 11:34 AM
  • Hi Vivian,

    I have been experiencing the exact same problem as the thread starter. I have uploaded my dumpfiles onto skydrive and I hope you can help me check it too. Thank you so much!

    • Edited by Furrypillow Sunday, October 31, 2010 1:39 PM
    Sunday, October 31, 2010 5:59 AM
  • you must post a link to your SkyDrive.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, October 31, 2010 12:26 PM
  • Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE

    http://msdn.microsoft.com/en-us/library/ff559329%28VS.85%29.aspx

    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem.

    THREAD fffffa8004169b60  Cid 0004.0038  Teb: 0000000000000000 Win32Thread: 0000000000000000 WAIT: (Executive) KernelMode Non-Alertable
        fffffa8007baa960  NotificationEvent
    IRP List:
        fffffa8004121330: (0006,03a0) Flags: 00060070  Mdl: 00000000
    Not impersonating
    GetUlongFromAddress: unable to read from fffff80002c05b74
    Owning Process            fffffa8004151040       Image:         System
    Attached Process          N/A            Image:         N/A
    fffff78000000000: Unable to get shared data
    Wait Start TickCount      262008      
    Context Switch Count      1109  NoStackSwap
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
    UserTime                  00:00:00.000
    KernelTime                00:00:00.000
    Win32 Start Address nt!ExpWorkerThread (0xfffff80002a9c850)
    Stack Init fffff880033b6db0 Current fffff880033b6180
    Base fffff880033b7000 Limit fffff880033b1000 Call 0
    Priority 13 BasePriority 12 UnusualBoost 1 ForegroundBoost 0 IoPriority 2 PagePriority 5
    Child-SP          RetAddr           : Args to Child                                                           : Call Site
    00000000`0000000d : nt!KiSwapContext+0x7a
    00000000`0000000c : nt!KiCommitThreadWait+0x1d2
    00000000`00000700 : nt!KeWaitForSingleObject+0x19f
    fffff880`009ea180 : hpdskflt +0x2bcf

        Image path: \SystemRoot\system32\DRIVERS\hpdskflt.sys
        Image name: hpdskflt.sys
        Timestamp:        Fri Jul 16 17:02:38 2010

    From what I can see it is a HP driver for your HP Pavilion dm4 Notebook. So update it.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, October 31, 2010 9:05 PM
  • Thanks so much. I think it is the HP quick launch that is giving me a problem it keeps having glitches and I have to constantly uninstall and install it. Thank you again!

    Monday, November 01, 2010 1:54 PM
  • Thanks so much. I think it is the HP quick launch that is giving me a problem it keeps having glitches and I have to constantly uninstall and install it. Thank you again!

    you're welcome

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, November 01, 2010 2:57 PM
  • Hello Mr.Vivan,

    I'm surendar

    I am running windows 7 premium 64-Bit on my DELL studio '15 laptop. The systems shutdown for no reason and goes back to log in screen and asks for

    1.)windows startup repair

    2.)start windows normally (either way i'm getting same problem )

    When I log in,the message i got is.

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: f4

    BCP1: 0000000000000003

    BCP2: FFFFFA8005A14B30

    BCP3: FFFFFA8005A14E10

    BCP4: FFFFF800031925D0

    OS Version: 6_1_7600 Service Pack: 0_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\012611-27877-01.dmp

    C:\Users\Surendar\AppData\Local\Temp\WER-82118-0.sysdata.xml

    Read our privacy statement online:

    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:

    C:\Windows\system32\en-US\erofflps.txt

     

    As many of them do get this problem I hope with an solution to this problem. I have uploaded and mailed the Dump file to your mail id "v-vxin@hotmail.com". my mail-id : "surendarg@live.com"

    PLEASE DO RESPOND.

    Wednesday, January 26, 2011 10:18 AM
  • Hi Vivian The same has happened with me so i have uploaded the dump folder

    My email is jackchilcote@hotmail.com Please check it out thanks

    Jack Chilcote

    Wednesday, March 23, 2011 10:59 AM
  • Hi Vivian,

     

    I'm having the same issue with my HP dm4 1160us. I bought it 3 days ago and all the sudden it occasionally has an unexpected shut down in which it just reboots or a blue screen shows up. please let me know what I can do about this issue. My email is joshuawu626@hotmail.com. looking forward to your advice.

     

    Thanks,

    Josh

    Monday, April 04, 2011 6:28 PM
  • Hi, My name is Rio. I have same problem, and i am searching for solution. I have uploaded my dump.rar file with your mail ID which you have given above. please check for my system recovery from this blue screen errors. here is link below. https://cid-07b9a15033f7b375.office.live.com/self.aspx/Minidump/Minidump.rar I am waiting for your reply. Thanks. With regards, Rio
    Saturday, May 28, 2011 8:27 AM
  • i have uploaded my dump file please chek it .............   '" https://cid-49d1b9a14b46dfac.skydrive.live.com/redir.aspx?resid=49D1B9A14B46DFAC!104  " please check it thanx in advance...
    Thursday, June 02, 2011 5:26 AM
  • please help me with the uploading ZIP file in the last OR 5th step.

    what to upload file or where to?

    do you mean by EXTRACTING?

    Thursday, October 20, 2011 3:54 PM
  • good day sirs, is this thread still alive? i have also been having issues with this blue screen error on my windows 7 computer. Miss Vivian of Microsoft, i have sent my dump files, zipped, to the email address you provided up there. please take a look at it and help with solutions.
    Thursday, December 13, 2012 4:38 PM
  • good day sirs, is this thread still alive? i have also been having issues with this blue screen error on my windows 7 computer. Miss Vivian of Microsoft, i have sent my dump files, zipped, to the email address you provided up there. please take a look at it and help with solutions.
    Thursday, December 13, 2012 4:38 PM
  • ...had the same occur last night.  Cusom built workstation running 7 Home Premium 64 build 7600.  System kept running after the screen cleared then rebooted to the black startup options screen.  Selected "normal "startup and it restarted fine after which I was able to shut down without any issue.

    There was one MB driver update I needed which I installed this morning, but it appeared to be temperature monitoring/control related so I'm not sure that was the reason.

    Not sure which of the debug toolsets to download so I can view the .dmp file as there are several different versions available.

    Tuesday, May 28, 2013 9:18 PM
  • any solution for this to get it fixed?
    Thursday, November 21, 2013 3:41 PM
  • hi sorry to intrude but ive uploaded my dump files to skydrive but im not sure if ive done it right should i send them to you somehow if yes how do i do this 

    Saturday, January 25, 2014 3:36 AM