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BSOD help

    Question

  • every time i shut down my HP laptop i get the BSOD and it automatically restarts.

    the message displayed  is:

    STOP: 0x0000007E (0xC0000005, 0X91049784, 0X94481ABC, 0X944816A0)

    bcmw16.sys  -  Address 91049784 base at 91036000, Datestamp 4F59e613

    at the bottom of the message ts says,

    collecting data for crash dump ...

    initializing disk for crash dump ...

    beginning dump of physical memory.

    dumping physical memory to disk: 45

    then it restarts ????

    anybody got any ideas, i've checkedd that my drivers are uptodate and my bios although a 2007 version is the latest available, thanks.

    Tuesday, July 17, 2012 3:50 PM

Answers

  • Hi,

    About bugcheck 0x7E, you can refer this article:

    http://msdn.microsoft.com/en-us/library/ff559239(v=vs.85)

    Furthermore, you can contact contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    Wednesday, July 18, 2012 9:09 AM
  • Please post copies of your dumpfile and sysdata.xml as shared files to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Is your Windows 7 32 bit or 64 bit?

    Please post a copy of your sysdata.xml file as a shared file to your Sky Drive. Here’s an example of the file path:
    C:\Users\”UserName”\AppData\Local\Temp\WER-125393-0.sysdata.xml

    If you are using cCleaner check in Options, Settings that cCleaner is not set up to delete Temporary Files when the computer is booted. This can be one explanation of several why you cannot find a copy sysdata.xml when you look for it.

    Type System information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. It will be a txt file.


    Hope this helps, Gerry

    Wednesday, July 18, 2012 12:04 PM

All replies

  • Hi, 

    Please Upload the Minidump files from (   C:\Windows\Minidump  ) into SkyDrive.

    Regards,


    MCT / MCITP / MCTS / MCSA / C|EH

    Tuesday, July 17, 2012 4:02 PM
  • Hi,

    About bugcheck 0x7E, you can refer this article:

    http://msdn.microsoft.com/en-us/library/ff559239(v=vs.85)

    Furthermore, you can contact contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)

    Regards,

    Leo   Huang


    Leo Huang

    TechNet Community Support

    Wednesday, July 18, 2012 9:09 AM
  • Please post copies of your dumpfile and sysdata.xml as shared files to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?

    Is your Windows 7 32 bit or 64 bit?

    Please post a copy of your sysdata.xml file as a shared file to your Sky Drive. Here’s an example of the file path:
    C:\Users\”UserName”\AppData\Local\Temp\WER-125393-0.sysdata.xml

    If you are using cCleaner check in Options, Settings that cCleaner is not set up to delete Temporary Files when the computer is booted. This can be one explanation of several why you cannot find a copy sysdata.xml when you look for it.

    Type System information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. It will be a txt file.


    Hope this helps, Gerry

    Wednesday, July 18, 2012 12:04 PM
  • Thanks for your help, will post a copy soon as i can.
    Wednesday, July 18, 2012 12:59 PM