none
There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default programs control panel

    Question

  • I just installed Window 7 professional in place of Windows 7 Ultimate RC to which I subscribed. I was not pleased to do a clean install as opposed to an upgrade and was not informed about it.

    When I reinstalled Office 2007, my outlook does not work, although exchange on the web works. I get the following error message:

    There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default programs control panel 
    Sunday, November 15, 2009 4:34 AM

Answers

  • Louis,

    This issue may occur if the Outlook registry key is corrupted. When other programs try to use the Outlook Simple MAPI interface, they cannot retrieve the required information from the registry.

    You must first remove the corrupted Outlook registry key, and then perform a Detect and Repair operation to have Outlook rebuild the key. To do this, follow these steps:

    1. Click Start, and then click Run.
    2. In the Open box, type regedit, and then press ENTER.
    3. In Registry Editor, locate the following subkey in the registry: HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
    4. Select the subkey, and then press DELETE.
    5. Click Yes.
    6. Quit Registry Editor.
    7. Start Outlook.
    8. On the Help menu, click Office Diagnostics.
    9. Follow the instructions on the screen to complete the repair.

    Important: Above section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows.


    Hope above information helps.

    Pooja Katiyar
    Tuesday, November 17, 2009 11:04 AM
  • That did not turn out to be the answer.  I found a simpler solution but I am still not impressed with Outlook.  Kind of like the comment often heard socially TMI.  I installed Outlook in XP and then imported my WAB and messages into outlook 2003 from OE.  Copied the appropriate files to to a hold location.  Rebooted into W7 and then copied  the .pst and other appropriate files into the corresponding directories in W7 version of Outlook.  Much difficultiy with UAC and permissions along the way but not part of this issue.  I am now happily using Outlook for an email client although I still do not understand why the simplicity of Express was not an included client in W7.  I have been in the IT field since the days of EAM equipment in 1958 (50 years).  It has been a rule of mine through my early days in punched cards to today to follow the KISS method and it has always worked for me. 

    Douglas Grace
    Tuesday, November 17, 2009 10:26 PM

All replies

  • I believe you have to download and install Live Mail if you want have an e-mail client. IE8 as installed in Win7 does not have or install an e-mail client. Last e-mail client that came with IE was Outlook Express 6 and it's now obsolete.
    Sunday, November 15, 2009 4:40 AM
  • It would appear that the question refers to Outlook and not Outlook Express, I do not have an answer either,  I have installed Office 2003 with Outlook.  I am trying desperately to import my OE old messages etc.  Each time it tells me that it can not open the file because some one else is using them.  I have copies to Flash Drive, another hard drive etc., all to no avail.  Does W7 have some attribute of which I am unaware to prevent this.  I have even gone into Permissions and change permissions to allow Everyone Full control on this directory.  Still can not open the data files to import into Outlook.  Live mail by the ways SUX the big hawsepipe for an email client.
    Sunday, November 15, 2009 8:43 AM
  • Louis,

    This issue may occur if the Outlook registry key is corrupted. When other programs try to use the Outlook Simple MAPI interface, they cannot retrieve the required information from the registry.

    You must first remove the corrupted Outlook registry key, and then perform a Detect and Repair operation to have Outlook rebuild the key. To do this, follow these steps:

    1. Click Start, and then click Run.
    2. In the Open box, type regedit, and then press ENTER.
    3. In Registry Editor, locate the following subkey in the registry: HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook
    4. Select the subkey, and then press DELETE.
    5. Click Yes.
    6. Quit Registry Editor.
    7. Start Outlook.
    8. On the Help menu, click Office Diagnostics.
    9. Follow the instructions on the screen to complete the repair.

    Important: Above section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows.


    Hope above information helps.

    Pooja Katiyar
    Tuesday, November 17, 2009 11:04 AM
  • That did not turn out to be the answer.  I found a simpler solution but I am still not impressed with Outlook.  Kind of like the comment often heard socially TMI.  I installed Outlook in XP and then imported my WAB and messages into outlook 2003 from OE.  Copied the appropriate files to to a hold location.  Rebooted into W7 and then copied  the .pst and other appropriate files into the corresponding directories in W7 version of Outlook.  Much difficultiy with UAC and permissions along the way but not part of this issue.  I am now happily using Outlook for an email client although I still do not understand why the simplicity of Express was not an included client in W7.  I have been in the IT field since the days of EAM equipment in 1958 (50 years).  It has been a rule of mine through my early days in punched cards to today to follow the KISS method and it has always worked for me. 

    Douglas Grace
    Tuesday, November 17, 2009 10:26 PM
  • I do not know what subkey to delete as there seems to be several?

    When I get to HKEY_LOCAL_MACHINE\Software\Clients\Mail\Microsoft Outlook, I R-Click on it and see the following: 

    (default) Value not set

    MSIApplicationLCID MICROSOFT/OFFICE12/OUTLOOK

    MSIOFFICELCID MICROSOFT/OFFICE12/OUTLOOK/Common Language Resources

     

    I have no idea what subkey(s) to delete????

     

    Friday, August 13, 2010 1:20 PM
  • If you are using Genie Backup Manager and you keep getting this message, then please refer to the following:

    Make sure that you have the latest build 8.0.364.534 from Help -> About, you may download it from the following link:

    http://www.genie-soft.com/download/download.html

    If you still receive this message, please refer to the following Knowledge Base article:

     http://www.genie-soft.com/asp/community/KnowledgeArticle.asp?KBID=147 

    If the problem persists and Outlook is not installed, please go to Start -> Run -> type regedit -> and delete the following key: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0, 11.0, 10.0, or 9.0 and delete Outlook key Please let us know what happens.

    Hope this can help :)

    • Proposed as answer by george hsu Tuesday, November 15, 2011 5:22 PM
    Tuesday, March 29, 2011 8:15 AM
  • Pooja,

    Thanks for this registry setting .... I wasn't sure where to look and then your note helped out. I verified that the  registry settings for my mail were different from those set on another similar m/c that had outlook installed too. I did a export import of those registry settings and viola all was good!!!

    Very grateful for your technical help

    Saturday, April 09, 2011 1:27 PM
  • Yes - thank you Clinton for the suggestion to export the registry key.  I did this from my system w/ a working Outlook 2010.  Imported the Registry key into the system that was having issues and everything works!  Thanks again, Vicki

    Thursday, January 05, 2012 4:25 PM
  • Thanks, it has worked for me
    Thursday, August 02, 2012 5:42 AM
  • I had a similar problem when the trial period for Microsoft(R) Outlook 2010 on my machine ended. I earlier had Office Home and Student 2010. I upgraded to Microsoft(R) Office Home and Busines 2010. When I invoked Outlook 2010, I got the same error message ("There is no email .... control panel"). This problem was rectified by repairing Microsoft Office Home and Student 2010.

    (The sequence would be. Start -> Control Panel -> Programs -> Programs and Features -> Select "Microsoft Office Home and Student 2010" -> Change -> Repair)

    Thursday, August 30, 2012 10:41 AM
  • Thanks! A simple repair and restart fixed the same problem for me.
    Thursday, January 17, 2013 1:39 PM
  • Hello,   I am having the same error message show up when I hit some people's Contact links on their websites.  I am using Yahoo, and there is no Yahoo option for associating certain files.  Can this be done when using Yahoo as my email program?   Thanks.  Raphael
    Tuesday, February 26, 2013 7:04 PM
  • Thanks Pooja

    I had the same type of problem whereby I'd installed Office 2007 on my Windows 8 machine and the Office 365 trial expired.  I removed the Office 365, but was then having issues with Office 2007 opening where I was getting the message above.

    I followed your instructions and now it's working.  Thanks very much for your concise and correct post.

    Thursday, May 30, 2013 8:27 AM
  • Dear Pooja.

    thanks you its help out.

    Monday, June 10, 2013 8:25 AM
  • Dear Pooja.

    thanks you its help out.


    Wednesday, July 24, 2013 2:18 AM
  • worked for me too.  thanks.  in my paranoia i renamed the hive rather than deleted it until i saw it worked.
    Thursday, September 19, 2013 3:35 PM