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Random restarts/bsod on Dell E6510

    Question

  • Hello all - I've got most of not all of my dell E6510's doing random restarts or bsod - iI've been collecting minidumps and here is what I get - ans btw this is an XP machine.

     

    b8410000 b8417600   usbehci    (pdb symbols)          c:\symbols\usbehci.pdb\EFB2A9AC22FC4AB18588464EE6D6826B1\usbehci.pdb
        Loaded symbol image file: usbehci.sys
        Mapped memory image file: c:\symbols\usbehci.sys\480254CE7600\usbehci.sys
        Image path: usbehci.sys
        Image name: usbehci.sys
        Timestamp:        Sun Apr 13 11:45:34 2008 (480254CE)
        CheckSum:         000099D5
        ImageSize:        00007600
        File version:     5.1.2600.5512
        Product version:  5.1.2600.5512
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        2.0 Dll
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     USBEHCI.sys
        OriginalFilename: USBEHCI.sys
        ProductVersion:   5.1.2600.5512
        FileVersion:      5.1.2600.5512 (xpsp.080413-2108)
        FileDescription:  EHCI eUSB Miniport Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.

     

    Any ideas??

    Monday, December 13, 2010 9:44 PM

Answers

  • Bug Check 0xFE: BUGCODE_USB_DRIVER - This indicates that an error has occurred in a Universal Serial Bus (USB) driver.

    Arguments:
    Arg1: 00000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
        using a physical memory address that was not allocated by
        the USBport driver.
    Arg2: 8abe60e0, Device extension pointer of the host controller
    Arg3: 80863b34, PCI Vendor,Product id for the controller

    80863b34 = 5 Series/3400 Series Chipset USB2 Enhanced Host Controller

    Do you use the latest drivers and BIOS for your motherboard? Which USB devices do you use?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 11:23 PM
  • I have several machines E6510's that are giving me dumps like this - I will have to touch all of these in time, they are all at remote sites. usually my users may use a mouse and a keyboard - these are all Laptops and nothing else abnormal!

    Windbg points to the usbehci.sys file, I have renamed that file on one machine, I'll see what that does!

    Monday, December 13, 2010 11:32 PM

All replies

  • can you upload the dmp files to your Skydrive?

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 10:20 PM
  • Thanks, I just posted the minidumps.. all public!
    Monday, December 13, 2010 10:34 PM
  • you have to post a link here ,so that I can access the file.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 10:46 PM
  • Ok, sorry this is the first time I've used skydrive!

    http://cid-0c6a7433e2787b5b.skydrive.live.com/redir.aspx?resid=C6A7433E2787B5B!117

     

    Monday, December 13, 2010 10:50 PM
  • Bug Check 0xFE: BUGCODE_USB_DRIVER - This indicates that an error has occurred in a Universal Serial Bus (USB) driver.

    Arguments:
    Arg1: 00000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
        using a physical memory address that was not allocated by
        the USBport driver.
    Arg2: 8abe60e0, Device extension pointer of the host controller
    Arg3: 80863b34, PCI Vendor,Product id for the controller

    80863b34 = 5 Series/3400 Series Chipset USB2 Enhanced Host Controller

    Do you use the latest drivers and BIOS for your motherboard? Which USB devices do you use?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, December 13, 2010 11:23 PM
  • I have several machines E6510's that are giving me dumps like this - I will have to touch all of these in time, they are all at remote sites. usually my users may use a mouse and a keyboard - these are all Laptops and nothing else abnormal!

    Windbg points to the usbehci.sys file, I have renamed that file on one machine, I'll see what that does!

    Monday, December 13, 2010 11:32 PM
  • I am having the same issue and I am uploading the .dmp files that are in my minidump folder. I am a noob so I really dont understand whats going on. All i know is my pc isnt working the way I want it to. Please help me and get back to me when you have the chance. This is the Skydrive, http://cid-d06fd338ee09b5da.office.live.com/browse.aspx/MiniDumps

     

    Thanks in advance for any help.

    Tuesday, December 14, 2010 2:09 PM
  • Windbg points to the usbehci.sys file, I have renamed that file on one machine, I'll see what that does!

    don't do this. this is a Windows driver! You should contact the Microsoft support and the Dell support.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, December 14, 2010 3:27 PM
  • Thanks in advance for any help.

    start your own topic please and zip the dmp files in 1 ZIP file , this make it easier to download all dump.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, December 14, 2010 3:29 PM
  • Hi,

     

    Thanks for posting in Microsoft TechNet forums.

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Best Regards

    Magon Liu

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, December 20, 2010 2:51 AM
    Moderator