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I/O Error Status of 0xc000009c

    Question

  • Dear Sir,

    My Dell destop is running Vista Home since Dec 2007. 

    I first got the following error one month ago:

    Sys Fader iexplore.exe:

    The instruction at 0x74b9xxxx referenced memory at 0X74b9xxxx.  The required data was not placed into memory because of an I/O error status of 0xc0000009c.

    This error happens for various applications with various memory references.  When it happens I can not open any files  on my computer. I had used CCleaner.exe before, and  can partially resolve this problem. I have  done a system restore once, and this  allows me to connect with the internet, but still can not open any files including not being able to open the Start menu. CClener.exe does not work either.

    I try Norton, and it can not fix this problem, though it did find and successfully remove a couple of virus from my computer.

    Thanks

    Springhua

    Wednesday, January 09, 2013 7:51 AM