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Windows Vista update error: Code 8024D00A

    Question

  • I have read the threads but if the answer's in there I still don't get it.

     

    When I attempt to run a Windows update, I get the message:

    Windows could not search for new updates.

    Error(s) found:

    Code 8024D00A

     

    My update history indicates I've been getting updates as recently as 6 days ago (6/20/2007).

     

    I have Windows Vista Ultimate (32-bit) with Service Pack 2.  The version is listed in the System Information as 6.0.5840 Build 5840.  Is this a full version or some sort of pre-release, beta, or release candidate that expires or cannot be updated?

     

    What is the latest version/build and where on microsoft.com (or other location) can I find the latest version or build number?

     

    Where is the windowsupdate.log stored?

     

    Your help is genuinely appreciated.

     

    David

    Tuesday, June 26, 2007 10:21 PM

Answers

  • I think all pre-release/beta version of Vista will NOT supported by MS anymore. All beta users should purchase the retail version of VIsta. MS is stopping the update/hotfix for pre-release/beta version of Vista.
    Friday, July 06, 2007 1:37 AM

All replies

  • I am receiving the same error and it began around the same time frame.  I'm interested in any answers that may come up.  I also read the other blogs and found no clear answer.

    RR

    Thursday, June 28, 2007 4:08 AM
  • I have exactly the same problem. I reformated and reinstalled 6.0.5840 Build 5840 that I received at Launch.

     

    You can find the view the log byt typing "windowsupdate.log" in the text bar after clicking the start button.

     

    Ed

    Thursday, June 28, 2007 11:57 AM
  • Likewise, I am receiving this error.  I am running the copy of Vista Ultimate which was distributed at the launch in January; shows as build 5840.  Within the windowsupdate.log file, I have these lines:

    2007-07-01 06:40:22:450 1172 11b4 Setup Client version: Core: 6.0.5840.16384  Aux: 6.0.5840.16384
    2007-07-01 06:40:28:301 1172 11b4 Setup FATAL: Error: Unsupported System Configuration for Selfupdate and Detection
    2007-07-01 06:40:28:301 1172 11b4 Setup WARNING: SelfUpdate check failed to download package information, error = 0x8024D00A
    2007-07-01 06:40:28:301 1172 11b4 Setup FATAL: SelfUpdate check failed, err = 0x8024D00A

     

    I had posted on the Vista support forums, and had been advised that 5840 was one of the builds which is being "killed off" by Microsoft, and that I need to upgrade to a retail copy. 

     

    I had even attempted to manually download and install the patches, but they will not apply, saying that they don't apply to my system.  However, as long as this copy runs fine, I'm going to keep running it, even without the updates.  I'm just disappointed that they decided to kill off the copies distributed at the launch.

     

    Rob

    Sunday, July 01, 2007 10:56 AM
  • Error(s) found:

    Code 8024D00A

    My questions are:

    - Does it influence the fact that HDD was formated with OEM OS Windows XP Pro SP1 then I've proceed with installation => I decided further to run DVD install of Windows Vista Ultimate version 6.0 (Build 5920) on that HDD?

    - Does it influence the fact this OS is running as virtual machine with VMWare Workstation 6?

    - I guess as no other SW installed on this Vista Ultimate (for tests purpose), a patch could be released for this matter?

     

    Kind regards.

    Thursday, July 05, 2007 9:23 PM
  • I think all pre-release/beta version of Vista will NOT supported by MS anymore. All beta users should purchase the retail version of VIsta. MS is stopping the update/hotfix for pre-release/beta version of Vista.
    Friday, July 06, 2007 1:37 AM
  •  

    "Automatic Updates may not be the best way to protect yourself if you want the latest patches as soon as possible ! 

    If you have automatic updates 'on', chances are high that ur pc may download and install, what are known as MS06-040 patches, immediately. however, automatic updates may not start downloading most patches until three days after Patch Tuesday ! In a way, it's understandable that Microsoft would want MS06-040 to be installed on as many people's PCs as possible before downloading any other patches.

     

    For novices, who have little knowledge of Windows, its best they leave automatic updates turned on and hope for the best. but more experienced windows users, manually visiting the update site or installing a third-party patch-management program remains the better option."

     

    Now this is known to work on GenuineValidated Windows only; so u may try it MAY or MAY NOT work. First run ccleaner to clear cache and pc junk. reboot.

     

    "BROADLY SPEAKING, If you cannot Update Windows Vista (orWinXP/SP2) using windowsupdate, try this :

    Open Internet Explorer > Tools  >Internet Options > Security > Click 'trusted
    sites' icon  >Click Sites > uncheck 'require server verification'

    Then add following sites :
    http://*.windowsupdate.microsoft.com
    http://*.windowsupdate.com.

    Click Close > Apply > OK. This is known to help in some cases."

     

    btw, windowsupdate.log is situated in the Windows folder.

     

    Sunday, July 08, 2007 7:53 AM
  • If you type windowsupdate.log at the Search prompt of Vista and then search forward for the first occurence of 8024D00A. If the date is May 31, then you are probably using a Windows Vista Launch DVD version of Windows Vista Ultimate. Upgrades and support for this product ended on May 31, 2007. I can't get it to upgrade with a purchased Upgrade version of Windows Ultimate, nor can I install anything less than Ultimate. I have installed a great deal of software on this machine and have spent a great deal of effort providing feedback to Microsoft and other vendors. There is no way that I can find to upgrade this machine without doing a clean install and losing all of my effort. This is very disappointing and reflects poorly on Microsoft.

    Dave

    Wednesday, July 11, 2007 12:52 AM
  • Same problem, I got mine at the launch in Atlanta.  They keep telling me to buy a retail version also.  I am not ready to buy yet, still having problems with this one.  Guess I will wait awhile.
    Thursday, July 19, 2007 5:04 PM
  • Worth a try but did not help, thanks.
    Thursday, July 19, 2007 5:16 PM
  • ditto....such a time thief!
    Thursday, July 19, 2007 10:11 PM
  • Same problem, I'm from Atlanta, but I got my copy at the Launch event in San Francisco (Moscone Center). I just had to do the telephone activiation since I purchased a larger hard disk drive. The guy I talked to in India acted like this never happens.

    I'll be reading the entire thread.

     

    Thanx

    ---

    CruzCtrl

     

    Sunday, July 22, 2007 2:00 AM
  •  fastdavew wrote:

    If you type windowsupdate.log at the Search prompt of Vista and then search forward for the first occurence of 8024D00A. If the date is May 31, then you are probably using a Windows Vista Launch DVD version of Windows Vista Ultimate. Upgrades and support for this product ended on May 31, 2007. I can't get it to upgrade with a purchased Upgrade version of Windows Ultimate, nor can I install anything less than Ultimate. I have installed a great deal of software on this machine and have spent a great deal of effort providing feedback to Microsoft and other vendors. There is no way that I can find to upgrade this machine without doing a clean install and losing all of my effort. This is very disappointing and reflects poorly on Microsoft.

    Dave

     

    You can't do update on a retail version?

    Sunday, July 22, 2007 2:21 PM
  • Just wanted to chime in with the total BS that is related to this.  I been running betas and rc's then the launch day version.  Finally a few months back upgraded to Ultimate retail via the key purchase.

     

    So basically I being penalized for being a tester.  Even though I paid money to get DVD's shipped to me of beta software.  Even though I reported bugs and spents months helping get the product better.  Now I'm told that because of their lame programming the can't just pipe down a package, replace my updated dll's and cab files and then update my registry with a current rtm build number.  No I need to reload.

     

    Called support and they said I have to RELOAD; that even though I bought a completely legal key and the full retail version I can't get updates because my last full install was the launch day package and it's no longer supported.  I'm not running that of course, I'm running the retail version which I paid them for and unlocked to.  Yes, no upgrade on top but completely reload.  So I told them to go jump in a lake.  I'm going to go hit the ghost restore option and be back to XP Pro in thirty or so minutes.  Then when the store opens tomorrow I'm marching in and forcing them to refund my VIsta purchase.  And just to show them how mad I am I'm dragging my PC down and making them plug it in to see I gave up on Vista.

     

    Know what my next computer purchase will be?  A fracking Apple because I'm not giving MS one more cent.  Jerks.

    Wednesday, July 25, 2007 4:13 AM
  • Mr Wu:

     

    Please let me make certain that I am understanding you correctly, and tht this is the official position from Microsoft.

     

    a.) The 8024d00a error is an intentional action within the version of VISTA that was given to attendees at the Microsoft Launch.Microsoft.

    b.) This error bascically means that this version of software given to attendees was NOT (as advertised) a full (not trial version) of Windows Vista Ultmate.

    c.)  Myself and all of the users that took  a day out of their business to attended the pre-relesase launch were induced to attend the launch under ther promise that we would receive a full realease bersion of Windows VISTA, and;

    d.) Microsoft has not intention of fixing this problem.

     

    Thursday, July 26, 2007 5:17 PM
  • Vista Service pack 2 ?????? i dint know that Vista had Service packs at all.. !! I am i right ?

     

    Friday, July 27, 2007 5:36 AM
  •  

    I would like to add I  was told that the copys that i paid shipping for of the 32 and 64bit dvd of vista ultima  beta was to stop working as full but would drop to basic it was the same disk i got at new day launch in Detroit MI but i never used thier disk been using the beta ver i paod to have shipped this would install on up to 10 computers vist ultima but was to doen grade to basic well i have uodates up till 7/17/207 now it wont do the updates and even livecare beta 2.0 amd even the trial 90day 1.6 will nor work. did a lot of work  for microsoft and now they kill this ver of vista what a joke well if you look around you can get prem vist oem from new egg.com or tiger derect.com or even other places for $119.00 the OEM i have installed on other computer works good well look around thir prices  are droping fast a lot of people or pissed off Live care one 1.6 last week best buy $49.99 but $40.00 instant rebate so $9.99 and thats for up to 3 computers but if you down load live care beta 2.0 its good for 224 days free and  if you have hotmail or ive ID or msn account  you can manage it on three computers so use it for free way pay.. just give them bud feed back and keep telling them how upset you are with them mybe they will give us something down the road they gave the names and email of all the beta testers but keep the email going tn to them on how mad pissed off they made us

     

    well enjoy hope some of the info works for people

    Friday, August 03, 2007 3:16 AM
  • Since I know I'll have to support this version eventually, I was going to use this version as my desktop to get more accustomed to it.  Now I have to go back and buy it and completely re-install it!!!

     

    Why hasn't there been any reporter snap this up with headlines "Microsoft Misleads Core Techies!" and post it all over the wires.  Let's all post this to all of the PC magazines letters to the editor sections.  This is a poor way to treat all of those who want to be the early adopters of their product.

     

    Thanks for taking my money all these years and then kicking me in the a$$.
    Friday, August 03, 2007 8:07 PM
  • thanks for the advice. i got ultimate on launch day in atlanta and i think microsoft is a *** to pass out nothing more that temporary edition of Ultimate. i am going to bad mouth microsoft at every chance and my next computer will be aa Apple.

    Bob Buckley

    Atlanta

     

    Wednesday, August 15, 2007 8:16 PM
  • I got Ultimate at the Detroit Launch...

     

    Same problem, oh well. As expected...after all IT IS MS

     

    Have a OEM copy of Vista Business that came with the lappy that I am running Ultimate on, plus the "upgrade" for Business when I purchased another lappy for Christmas...

     

    One ticked "geek"...I'll burn the shirt tomorrow... Smile

    Thursday, August 23, 2007 3:34 AM
  • Start painting a red circle with a line through it on all of your shirts from MS instead...

     

    Friday, August 24, 2007 10:41 PM
  • You are getting the error because your 90 Version will not upgrade!!!!!

    You should not run Vista Ultimate unless your have 4 GB of Ram. They 2 GB ram is good enough but it is not. Also the copy we all got at the "Launch" was on;y a 90 day temporary copy. "Which they totally failed to mention". I had Vista Home Premium on a new Sony Viao with 2 GB ram. When I called Sony they said even if the copy was purchased recently it will not work properly with 2 GB.

    I can not understand why MS did not tell us all it was a 90 day version only and the 2007 Office is also a 90 day version. Why "TRY" to make thousands of IT people angry. It is an anger I will feel for a long time against MS.

    Bob

    Atlanta

     

    Monday, August 27, 2007 1:41 PM
  • Hi All,

     

    It's an ironic situation we're all in; Vista Ultimate is telling us our systems are not secure; but MS doesn't want us to be secure. That's a lawsuit waiting to happen if anyone loses data due to a Vista vulnerability!

     

    More than 4,000 views, just on this post, from Microsoft customers looking for answers!!

     

    That's a lot of ticked-off people who even took the time to write.

     

    Why don't we all sign a petition asking for the updates to be turned back on or reimbursement for our day's attendance to the Launch events?

     

    Thoughts?

     

    David

    Tuesday, August 28, 2007 3:46 AM
  •  RichardWu wrote:
     fastdavew wrote:

    If you type windowsupdate.log at the Search prompt of Vista and then search forward for the first occurence of 8024D00A. If the date is May 31, then you are probably using a Windows Vista Launch DVD version of Windows Vista Ultimate. Upgrades and support for this product ended on May 31, 2007. I can't get it to upgrade with a purchased Upgrade version of Windows Ultimate, nor can I install anything less than Ultimate. I have installed a great deal of software on this machine and have spent a great deal of effort providing feedback to Microsoft and other vendors. There is no way that I can find to upgrade this machine without doing a clean install and losing all of my effort. This is very disappointing and reflects poorly on Microsoft.

    Dave

     

    You can't do update on a retail version?

    No, he's saying that you can't upgrade the launch day version with a retail version of ultimate.

    maybe you should do what you're (i assume) paid for and read the posts and comprehend what people are saying before you write your smarmy answers back. I've seen you write a bunch of condecending answers to people in the forums and then backpeddle with a bunch of stupid emoticons when someone shot-calls you on your *** attitude, so I can only assume this response is more unhelpful, unnecessary sarcasm. Way to be a responsible adult/professional.

    Wednesday, September 05, 2007 3:01 AM
  •  

    Well all, I for one am tired of Microsoft, My company works with thousands of customers everyday and recomend to those people what products work well and what dont, Well up untill I found out I cant even get security updates with my version I kinda liked vista. Well After working as a Beta Tester for Vista and Office 2007 and then getting the invite for the Chicago New Day Launch Tour, I am Ticked off. I was told this was a 100 percent full versioin of Windows Vista Ultimate. I know that Ultimate Users are supposed to get free extras, which are not really anything spectacular, I can even understand if they were to cut me off from that part of Ultimate, However To not even get access to security updates is just a joke. I have much information that can cost me a lot if taken off my system, As well as many of you.

     

    I was also given Office Professional 2007 and Groove 2007. I am now worried they will not be supported as well with the new updates to come. I know I keep reading and i understand that you should not install betas on computers that you use with critical data. Well before some   D 1 ( K   Head decides to be smart and say this, know that I was told it was 100 percent legit and none expiring full version of Ultimate. The Package says nothing different. It has been running since I had gotten it. I had wasted 7 hours of my day that I had to lose Pay on. Just  to go to this stupid meet, which by they way was not helpful or informative what so ever. Although i did when a useless prize from HP but that is besides the point.  

     

    I agree with a few of the replys I have seen on the forums. Microsoft has taken the majority of its die hard supporters and endorsers just to take a *** on us. We need to get together and send this info to everyone who might like the story. I want to be refunded the money I lost at work for the day, my gas money, and for the rolaids I had to buy after eating that horrible lunch.

     

    Well that is enough out of me for a while. Sham on you Microsoft and BOO Bill Gates.  

     

     

    Monday, September 10, 2007 6:31 AM
  • Could the Forum moderator please change the status of this threat to "Unanswered"?

     

    The situation is clear; many thousands of us where mislead at the launch event and handed a "free" operating system that is costing us a large amount of time and money to resolve! Microsoft has quitely left us in a situation where we are unprotected with future updates and have provided NO public explaination.

     

    I work at Redmond, I have used Vista all through the Beta process and supported MS in it's development but as a Security Specialist I cannot believe that Microsoft are stupid enough allow this to occur to the very people that suported them at the Lauch!

     

    This thread is NOT answered and this situation is a disgrace!

    Saturday, September 22, 2007 4:10 PM
  • I am so glad I did not use this piece of *** to upgrade my other system. I got my copy at the Washington DC lunch

    It does not seem to matter where you get it from, we are all in the same boat. We should just boycott the next lunch event.
    Tuesday, September 25, 2007 1:49 AM
  • I went to the New Day event in Los Angeles.  It was pretty clear on the package that they were handing us a trial version of Vista (whereas with the Office2007 there was a link to get a license for the full version).  What I assumed, however, was that if I liked Vista, I would convert the license either via paying/unlocking my install or an via a purchased upgrade DVD install when the time came.  From what I am reading here and other places, it seems that even paid for/unlocked versions are getting this error and that the only option is to reinstall.  Not very happy about that on the system I setup - lots of rework in my future (probably reinstalling with XP).  But more importanty, makes me (as a corporate decision maker for 15,000 or so windows seats) really wonder about the code quaility from Microsoft?  Wonder what other surprises might be down the road as we try to manage images and service pack upgrades?  We are actually starting to plan our Vista roadmap at work right now - seeing if we want to move quicker than the current plan, which is 2 years down the road (some other factors are presenting us challenges in keeping Vista out) - would really help my confidence to see a patch released to address this and allow launch event users to unlock or upgrade instead of having to reinstall.

     

    Sunday, September 30, 2007 11:49 AM
  •  

    After reading the posts on this thread, I must say that I am shocked at the elementary school mentality display regarding this issue.  Microsoft is a business that like all other "For Profit Businesses" exists for one reason only, and that is to make products that are in demand, and receive monetary rewards for said products.  Any collateral effects resulting from the process of making money is just a bonus.  Microsoft does not exist to provide you or anyone for that matter with free products, and you should know that there is no business in the world that does.  Anyone who installs an Alpha or Beta product on their machine in the hopes of using it ad infinitum is clearly deluded and must rethink their approach to life in general.  The Windows Vista Launch Preview jacket clearly states:

     

    "This copy of Window Vista is a pre-release version intended to be used as a preview of Windows Vista software.  Product support is not available for this pre-release version...."

     

    The "Microsoft New Day Launch Event Registration Confirmation" email that was sent to all who attended the MS Launch event also clearly states:

     

    "As a special thank you for attending, you will receive a FREE copy of Microsoft Office Professional 2007 and Microsoft Office Groove 2007*.  You will also gain access to a 180-day trial of Windows Vista!"

     

    I find it amusing that there are professionals out there who will gladly endorse a product based not on functionality, but rather on the manufacturers willingness to provide them with free products.  That being said, yes I agree that it is unfortunate that some users are reporting an inability to upgrade using proper channels, thus resulting in a full reinstall, but again, this isn't RTM code that we are talking about here, and every single one of us who installed the Pre-Release version willingly agreed to Microsoft's terms when we decided to install the Vista Preview in the first place.

    Wednesday, October 03, 2007 8:18 PM
  • I would say I'm shocked you think a business practice such as "reload your PC even if you purchased a legitimate key to upgrade from launch day prerelease to full" is acceptable.

    I don't. It's shoddy software design. But after seeing how poorly Vista features run in the real world, how poor the driver support is, how weak the Microsoft outreach to the thirdparty driver builders is and how many "announced features" got cut (journaling file system) or don't actually work (ready-boost my tuckus).

    It's shameful. A rebuild of an XP SP2 box including reloading application and applying all patches is a four hour marathon. It's even worse with Vista. I don't have that time to waste on a half baked OS. Yet no where on the launch version was there a warning that upgrading to a full version wouldn't work (in fact that is one of the loudestly touted features, buy one version upgrade via key 1 2 3...) and all effort accrued from launch day to mid June would need to be done again on a fresh install with your valid key.

    People who thought the launch version was not time bombed don't have a leg to stand on with their argument but all of us who bought legit upgrade keys, worked through the beta and went to launch day should have been treated better.

    Microsoft handled this poorly, that's a fact. This is but one of hundreds of threads out there and the beef is legitimate. My time is worth far more than some free demo copy and the lack of communication when it counted is what created the furor.

    Wednesday, October 03, 2007 9:06 PM
  • There are a number of issues being discussed here which I think are blurring the really problem and my previous rant probably didn't help, sorry, I was an Elementary School teacher ;-)

     

    So to make it clear the issue I am concerned about is that this pre-release version of Vista does not stop working after 180 days. It keeps working fine, BUT it will no longer receive updates!

    Once this situation has occurred the only way to fix the problem is to flatten and reinstall the system from scratch. If you don't do this, and ignore the cryptic and unhelpful Windows Update errors, you are using a system that could be left exposed to a future vulnerability with no warning or meaningful help.

     

    After the high levels of publicity around the vulnerabilities with Windows XP, I am amazed that a company that wants to continue to make profits would allow a situation like this to occur.

    In my opinion, Microsoft should either time bomb the installation at 180 days or cripple it in some other way, leaving the system in this unsupported state of limbo is dangerous both to Microsoft and their users.

    Wednesday, October 03, 2007 9:34 PM
  • Ok so assuming things with the "trial" Vista software are not good, what are the choices?  If we do a brand new install will we lose any data?  Stuff in "my documents" etc?  I am used to lab machines where we blow disks away daily.  This is my "real" machine.  What about swtiching to a 64 bit version? 

    Tuesday, October 16, 2007 2:12 AM
  • Thinking plenty of evil thoughts but having no other good choices I grabbed an unopened full retail copy of Vista Ultimate off the shelf, pulled out the "32 bit" DVD and stuffed it in.  It allowed an "upgrade/update" Vista install over the crippled Launch Day Vista version with no data loss.  I am in the process of installing 32 updates.  The moral of the story is:

     

    1. Never use "free" software on your production machines

    2. Let's hope this experiment does not repeat itelf - free software is good, timed software is OK but please disclose in detail what we have in our hands

    3. Yes, I did get a free lunch that day (and a free copy of Office 2007- yuk)  so I'm not that mad

    4. My Son was standing behind me when I decided to "upgrade" my computer from XP Pro- "Dad don't do it - you'll be sorry"

    5. That DVD we got goes in the trash it's a coaster

     

     

     

    Tuesday, October 16, 2007 11:50 AM
  • Erik,

    Did the upgrade process work fine?

    I have to do the same thing but i don't want to remove all my stuff and start from scratch.

     

    Thanks,

    Thursday, November 01, 2007 9:15 PM
  • Yes.  I went crazy getting the sound card in my Dell Dimension E521 to work, and there is still an issue with .net framework 1.1 refusing to update.  But otherwise it's OK.  I would update all applications as the old apps are not happy with Vista. 

    Saturday, November 17, 2007 4:32 AM
  • Coming from a technicians standpoint this is a real shame...  Why give thousands of your strongest and most likely supporters a "demo" product that was extremely unstable, then refuse to provide updates?  Vista is the future only because of the monopoly that Microsoft holds on the market, but geeze come on guys... 

     

    The packaging was quite clear about it being a "preview" but it should have explained on the packaging that it would become near unusable after 180 days.  Should have also explained that you would not be able to simply "purchase a license" to register the product as you can do with nearly all "demo" type software... 

     

    Back to XP SP2 for me as Vista is currently unstable, ungainly, and slow.  Slow to startup, update, and shutdown, with numerous errors to boot.  I even pulled it off my new machine that came with a Home Premium license and loaded Pro SP2 for speed reasons...

     

    Microsoft we hope you hear us: make a product that works.  If you cant make a product that works, at least help support those who are doing your dirty work by beta testing and attending your events!  Yes, even if that means you give away a few thousand copies of unstable FULL VERISON software! 

     

    Certainly the last M$ launch event I attend in hopes of getting to play with the newest-latest-greatest-garbage software.  There is trouble brewing though...  I can run Leopard on my new Quadcore...  Interesting...

    Wednesday, January 02, 2008 7:06 AM
  • Monday, June 02, 2008 2:12 PM