none
Windows 7 Pro OA - Toshiba

    Question

  • I bought a Toshiba A500 series abouta year ago...hard drive crashed...put a new hard drive in, but I'm not sure how to do the Windows 7 download.  I have the Product Key number and all that stuff...can somebdoy help me with this, please? Thanks, D
    Friday, January 27, 2012 4:16 AM

Answers

  • Hi,

    if your Toshiba came to you pre-loaded with Windows, and has an "OA" sticker attached, then you'll need to contact Toshiba for support.

    (unless you have recovery discs for the machine already?)

    It's most likely that you will need to purchase a set of Toshiba recovery discs.
    Otherwise, you'll need to purchase a full retail copy of Windows7.


    Don
    Friday, January 27, 2012 7:20 AM
  • Many Toshiba laptops come with the factory software recovery image stored in a special (hidden) area on the hard disk.  From this special hidden image, you can restore your computer to its factory-fresh software condition by following these steps: 

    To restore the original factory software image on your computer follow these steps:
    [1] Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
    [2] Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
    [3] Make sure the AC Adapter is plugged in and working.
    [4] Press and hold down the 0 (zero) key on the keyboard while powering on the computer.  Release it when the recovery warning screen appears.
    [5] If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
    [6] A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
    [7] Click Yes to continue.
    [8] When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
    [9] Continue to follow the directions restarting as necessary.

    Please note that the process may vary slightly from machine to machine, that you may be asked to insert disks (multi-disk packages) and that the process may take one to two hours to complete.  The recovery process will require you to restart your computer several times.

     

    As you use the recovery process you will have several options. One of these may be to create a custom size partition. Follow the directions on screen for this and other options as prompted.  When in doubt, it's usually best to accept the default, or pre-selected option.
    If you are still unable to recover the image using the hidden recovery partition mentioned above, then visit the Toshiba Support page on how to order the recover media that ships with your Toshiba Product. Keep in mind, you will pay shipping and handling fees.

     


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Saturday, January 28, 2012 6:26 AM
  • Hi,

    May I know if you have lost the installation DVD for the copy of Windows 7 you bought? If so, I would like to suggest you contact Microsoft Support for help:

     
    Microsoft Support

    http://support.microsoft.com/


    If the copy of Windows 7 comes with the Toshiba computer but you have not the installation DVD, you could contact Toshiba:

     
    Toshiba services & support:

    http://www.toshiba.com/tai/support.jsp

     
    If you have further question about this issue, please let me know.

    Hope this helps.

    Tuesday, January 31, 2012 8:52 AM

All replies

  • Hi,

    if your Toshiba came to you pre-loaded with Windows, and has an "OA" sticker attached, then you'll need to contact Toshiba for support.

    (unless you have recovery discs for the machine already?)

    It's most likely that you will need to purchase a set of Toshiba recovery discs.
    Otherwise, you'll need to purchase a full retail copy of Windows7.


    Don
    Friday, January 27, 2012 7:20 AM
  • Many Toshiba laptops come with the factory software recovery image stored in a special (hidden) area on the hard disk.  From this special hidden image, you can restore your computer to its factory-fresh software condition by following these steps: 

    To restore the original factory software image on your computer follow these steps:
    [1] Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
    [2] Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
    [3] Make sure the AC Adapter is plugged in and working.
    [4] Press and hold down the 0 (zero) key on the keyboard while powering on the computer.  Release it when the recovery warning screen appears.
    [5] If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
    [6] A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.
    [7] Click Yes to continue.
    [8] When the Toshiba Recovery Wizard opens select "Recovery of Factory Software" or the appropriate option for your needs.
    [9] Continue to follow the directions restarting as necessary.

    Please note that the process may vary slightly from machine to machine, that you may be asked to insert disks (multi-disk packages) and that the process may take one to two hours to complete.  The recovery process will require you to restart your computer several times.

     

    As you use the recovery process you will have several options. One of these may be to create a custom size partition. Follow the directions on screen for this and other options as prompted.  When in doubt, it's usually best to accept the default, or pre-selected option.
    If you are still unable to recover the image using the hidden recovery partition mentioned above, then visit the Toshiba Support page on how to order the recover media that ships with your Toshiba Product. Keep in mind, you will pay shipping and handling fees.

     


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    Saturday, January 28, 2012 6:26 AM
  • Yep, except the OP mentioned he replaced the HDD....
    Don
    Saturday, January 28, 2012 7:41 PM
  • Hi,

    May I know if you have lost the installation DVD for the copy of Windows 7 you bought? If so, I would like to suggest you contact Microsoft Support for help:

     
    Microsoft Support

    http://support.microsoft.com/


    If the copy of Windows 7 comes with the Toshiba computer but you have not the installation DVD, you could contact Toshiba:

     
    Toshiba services & support:

    http://www.toshiba.com/tai/support.jsp

     
    If you have further question about this issue, please let me know.

    Hope this helps.

    Tuesday, January 31, 2012 8:52 AM
  • Yep, except the OP mentioned he replaced the HDD....
    Don

    So then in this case... OP will only need to order DVD media.

     


    As you use the recovery process you will have several options. One of these may be to create a custom size partition. Follow the directions on screen for this and other options as prompted.  When in doubt, it's usually best to accept the default, or pre-selected option.
    If you are still unable to recover the image using the hidden recovery partition mentioned above, then visit the Toshiba Support page on how to order the recover media that ships with your Toshiba Product. Keep in mind, you will pay shipping and handling fees.


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, January 31, 2012 4:57 PM