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Windows 7 account has been disabled??? Help

    Question

  • I had a "non-legit" version on Win7 Ulimited that I upgraded from Win7 Home Premium. I restored my laptop back to Home Premium with the Win7 CD and after it was done restoring and all I downloaded AT&T Mcafee and did a scan while I was waiting on an update to finish I got a message from Mcafee saying I had a TROJAN that I needed to restart my PC so I kept hitting RESTART LATER and finally it started running really slow so I cut it off and back on, and when it come back on it went to the login screen and asked me for a USERNAME and PASSWORD, I hit SWITCH USER and there were 2 accounts "Administrator" and "Matthew" I clicked ADMIN and it said "This account has been disabled, Please conntact system administrator" so I logged onto the other account and it had to setup the account for the first time, I went to "Manage another Account" and there were no other accounts? 

    My mom is telling me someone has maybe hacked my computer or maybe Ive got a virus.

    Anyone know what my problem is I have here?


    EDIT: Sorry for posting in the wrong category..
    • Edited by itsmyyname Sunday, September 04, 2011 11:09 PM
    Sunday, September 04, 2011 11:08 PM

Answers

  • The administrator account is disabled by default when you install Windows 7.  If the Matthew account is an administrator of the machine, you can enable the Administrator account.  If not, boot the computer into safe mode and you can enable the account there.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Sunday, September 04, 2011 11:21 PM
  • At this point, it might be best to reinstall your OS, as it seems there are multiple issues occurring.  If there are this many issues, there's no telling how many you will run into in the future.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    • Marked as answer by itsmyyname Monday, September 05, 2011 8:42 PM
    Monday, September 05, 2011 1:16 AM

All replies

  • The administrator account is disabled by default when you install Windows 7.  If the Matthew account is an administrator of the machine, you can enable the Administrator account.  If not, boot the computer into safe mode and you can enable the account there.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Sunday, September 04, 2011 11:21 PM
  • The administrator account is disabled by default when you install Windows 7.  If the Matthew account is an administrator of the machine, you can enable the Administrator account.  If not, boot the computer into safe mode and you can enable the account there.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    The Matthew account is an administrator but like I said I went into Manage Another Account and the only account was Matthew and Guest...
    Sunday, September 04, 2011 11:23 PM
    1. Right-click on Computer
    2. Select Manage
    3. Expand System Tools
    4. Expand Local Users and Groups
    5. Select Users
    6. On the right pane, right-click the Administrator user account
    7. Select Properties
    8. Uncheck 'Account is disabled'

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Sunday, September 04, 2011 11:24 PM

    1. Right-click on Computer
    2. Select Manage
    3. Expand System Tools
    4. Expand Local Users and Groups
    5. Select Users
    6. On the right pane, right-click the Administrator user account
    7. Select Properties
    8. Uncheck 'Account is disabled'

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Ok I did so and there is no "Local Users and Groups" only this under System Tools is 'Task Scheduler, Event Viewer, Shared Folders, Performance, and Device Manager.'
    Sunday, September 04, 2011 11:36 PM
  • Then there is definitely something wrong with your system.  Try opening the mmc snapin via a command prompt.

    1. Click on the Start menu
    2. Type in cmd.exe and hit Enter
    3. Type the following without quotes - 'lusrmgr.msc'
    4. Select Users
    5. On the right pane, right-click the Administrator user account
    6. Select Properties
    7. Uncheck 'Account is disabled'

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Sunday, September 04, 2011 11:44 PM
  • Then there is definitely something wrong with your system.  Try opening the mmc snapin via a command prompt.

    1. Click on the Start menu
    2. Type in cmd.exe and hit Enter
    3. Type the following without quotes - 'lusrmgr.msc'
    4. Select Users
    5. On the right pane, right-click the Administrator user account
    6. Select Properties
    7. Uncheck 'Account is disabled'

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit


    It come up but there a red X and beside that it says Local Users and Groups and under that it says "This computer is running Windows 7 Home Premium. This snapin may not used with this version of Windows. To manage user accounts for this computer, use the User Accounts toll in the Control Panel."

     

    And by the way Im on a different computer, otherwise I would just take a screenshot of everything..

    Monday, September 05, 2011 12:00 AM
  • It looks like you will need to boot into safe mode to enable the administrator account then.  Just curious, if the Matthew account is already an administrator, why do you need to enable the Administrator account?
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 12:04 AM

  • It looks like you will need to boot into safe mode to enable the administrator account then.  Just curious, if the Matthew account is already an administrator, why do you need to enable the Administrator account?

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Well see I restored my laptop cause it wasn't running right and after it was done first thing I did was installed Mcafee Anti-Virus, and while I was waiting on some updates to finish I was getting a message from Mcafee that I had a Trojan and I needed to restart my PC so I kept hitting restart later and it would pop up every 10 seconds after I hit restart later so I finally shut it down and when I turned it back on it got to the login screen and asked me for a username and a password I didn't know what to put so I just went to Switch User and there was "Administrator and Matthew" I hit "admin" and it said it was disable so I logged onto Matthew and it kept saying I didn't have Administrator Privileges so I Googled why and someone said make another account and I did, I deleted the old Matthew and still I don't have Administrator Privileges even though it is an Administrator.. 
    Monday, September 05, 2011 12:13 AM
  • If it is an administrator, then you have administrative privileges.  What are you doing that you think you don't have administrator privileges?
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 12:17 AM
  • If it is an administrator, then you have administrative privileges.  What are you doing that you think you don't have administrator privileges?
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit

    Well when it tells me I dont have Administrator Privileges to perform this action.. Then Im guessing I dont have Administrator Privileges 

     

    EDIT: Well I just started it in Safe Mode and its telling me Windows can't be started in Safe Mode or something like that I didn't quite read it all.

    ... Ok I got it in Safe Mode not sure what it was saying Windows couldnt start in Safe Mode..
    • Edited by itsmyyname Monday, September 05, 2011 12:46 AM
    Monday, September 05, 2011 12:40 AM
  • Windows 7 logs ALL users in with basic user privileges.  If the OS detects that an action needs administrator privileges, it will prompt you with a message stating that you do not currently have privileges to perform this action and then ask you if you want to elevate your privileges. 
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 12:48 AM
  • Full admin is disabled by default in windows, I am not sure why administrator account showed up without you enabling it?

    You do have admin rights, windows is just telling you to elevate, just click on what your doing and it will go.

    There are things you will need to use the "run as aministrator' to utilize.

     

    Monday, September 05, 2011 1:09 AM
  • Windows 7 logs ALL users in with basic user privileges.  If the OS detects that an action needs administrator privileges, it will prompt you with a message stating that you do not currently have privileges to perform this action and then ask you if you want to elevate your privileges. 
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit

    Yes I know that but, when I try to move a file from a flashdrive to my desktop it does prompt me asking me for administrator privileges, but when I click "Continue" it says "You need permission tp perform this action.....You require permission from Everyone to make changes to this file"

    It does that to any file I try and move from my flashdrive to my desktop and Ive tried 3 different flashdrives and an SD card..

    Also I got into Safe Mode what an I to  do there to enable the Administrator account..? 

    Monday, September 05, 2011 1:14 AM
  • At this point, it might be best to reinstall your OS, as it seems there are multiple issues occurring.  If there are this many issues, there's no telling how many you will run into in the future.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    • Marked as answer by itsmyyname Monday, September 05, 2011 8:42 PM
    Monday, September 05, 2011 1:16 AM
  • At this point, it might be best to reinstall your OS, as it seems there are multiple issues occurring.  If there are this many issues, there's no telling how many you will run into in the future.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Ill give that a shot and see what happens..
    Monday, September 05, 2011 1:20 AM
  • It wont allow you to use your usb devices?

    group policy maybe?

    Monday, September 05, 2011 1:43 AM
  • It wont allow you to use your usb devices?

    group policy maybe?

    He is using Win 7 Home Premium, which cannot be joined to a domain or have GPO applied to it.

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 1:53 AM
  • So far no problems, hope it stays that way..

    Also I know this has nothing to do with any of this but.. I was running Windows Vista Basic and I deleted Windows and installed Ubuntu(Linux) and decided I didnt like it so I installed Windows 7 and before I took Ubuntu off I had 2.00GB of RAM and after installing Win7 I only have 1.00GB of RAM. Do you know what happen there.

    Monday, September 05, 2011 4:06 AM
  • Try reseating your memory.

    1. Power off PC
    2. Remove all memory sticks
    3. Install all memory sticks where they were previously
    4. Power on PC and check RAM size

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 4:36 AM
  • Try reseating your memory.

    1. Power off PC
    2. Remove all memory sticks
    3. Install all memory sticks where they were previously
    4. Power on PC and check RAM size

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Umm, so your saying I need to take my laptop apart..?
    Monday, September 05, 2011 5:00 AM
  • It is possible that the memory sticks have come loose inside of the laptop and that is why only one of them is being registered.  There are other possibilities as to why it is only seeing 1GB RAM, but this is the most likely scenario.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 5:06 AM
  • It is possible that the memory sticks have come loose inside of the laptop and that is why only one of them is being registered.  There are other possibilities as to why it is only seeing 1GB RAM, but this is the most likely scenario.
    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit

    Yea thats probably it, cause I have thrown my laptop a few times... I have anger issues lol.... Ill see what I can and maybe thats it.. Thanks for all the help though..
    Monday, September 05, 2011 5:26 AM
  • Ok I removed my memory sticks like you said and blew everything out, I put them back and started my laptop Right-clicked Computer and went to Properties and still only have 1GB of RAM.. and my mom said that possibly one of then has quit working not sure but is there anyway I can check if one of them is not working?
    Monday, September 05, 2011 6:11 PM
  • Ok I removed my memory sticks like you said and blew everything out, I put them back and started my laptop Right-clicked Computer and went to Properties and still only have 1GB of RAM.. and my mom said that possibly one of then has quit working not sure but is there anyway I can check if one of them is not working?
    We seem to have gone pretty off-topic here.  It's probably best to mark this thread as answered and then start a new topic about the RAM.

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration toolkit
    Monday, September 05, 2011 7:02 PM
  • True.. Ive already started on about the RAM

    http://social.technet.microsoft.com/Forums/en/w7itprohardware/thread/8f0c47bc-c88f-44cc-9be8-0a183abb0ecf

    Monday, September 05, 2011 8:28 PM