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USB device not recognized will NOT go away

    Question

  • This is getting irritating enough I am tempted to go back to XP. Every time I plug in a USB device to charge it, for example my GoPro helmet cam, or just have an empty USB cable plugged in to one of the PC's ports and leave it on my desk so its ready to plug something else  - I get that P.I.T.A. message popping up every couple of seconds.It won't go away either, it just keeps popping up again and again.

    I have the all the latest updates, including the latest service pack. I powered off the CPU by unplugging it for 5 minutes and it still pops up whenever I plug in a cable or a device like one of my pocket video cams just to charge it.

    Is there a fix for this or not?

    Saturday, July 02, 2011 3:55 PM

Answers

  • Hi,

     

    I really understand how frustrating this is for you.  I would like to assist you to solve this problem.

     

    According the issue, I suggest that you may try to upgrade your BIOS and reinstall the USB controller driver.

     

     

    1.       Download the driver from the manufacture’s website.

     

    2.       Go to control panel>administrative tools>computer management>device manager.

    3.       In device manager, expand the "universal serial bus controllers" tree, and delete things from the bottom first, one by one, going upwards. Root hubs and then host controllers. Reboot.

    4.       Install the driver you download manually.              

    If the issue persists, please copy usbstor.inf and usbstor.pnf (c:\windows\inf) from another known Windows 7 computer to problem computer.

     

    Also I want to know some information about the power supply of your machine, for example the voltage your power-supply device, the quantity of your disk and CD-ROM. If you use several HDDs or CD-ROMs, I suggest that you may try to uninstall some device and try again. Since I suspect this problem is caused by power supply.

     

    In addition, please collect the hardware installation log file in the path of %WINDIR%\Inf\Setupapi*.log, upload the file via SkyDrive and post a link here. Then we can find some information from this log.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0

     

    Hope that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, July 08, 2011 8:36 AM

All replies

  • I just ran into the same problem.

    Problem with printer, unloaded everything, unplugged the thing (both ends of USB cable).

    When plugging in the USB cable to the PC, Window 7 recognizes it as a device, tries to install drivers, then unistalls it.  Very annoying having to hear that 5 times every min.

    Sunday, July 03, 2011 3:18 PM
  • I don't get why it has to be like this. My Gopro is plugged in right now to charge,  and the annoying $#@! USB sound is going on and off every 2-3 seconds. Like, yeah I get it windows, you can't recognize the device, but do you need to remind me every 2 seconds.  I have yet to find out how to disable this as well.

    WHY does windows 7 do this?, and this is a recent thing, when I first bought the gopro it never did this, plug it in and let it charge and that was it.

    My wife's Dell laptop has Vista on it and it doesn't even do this. Having said that though, Vista is still such a POS of an OS she can't use it for more than 15 minutes without it locking up or blue screening, I was going to purchase Windows 7 home premium for it, but now I am ready to just load my old XP on it.


    Sunday, July 03, 2011 10:56 PM
  • Hi,

     

    I really understand how frustrating this is for you.  I would like to assist you to solve this problem.

     

    According the issue, I suggest that you may try to upgrade your BIOS and reinstall the USB controller driver.

     

     

    1.       Download the driver from the manufacture’s website.

     

    2.       Go to control panel>administrative tools>computer management>device manager.

    3.       In device manager, expand the "universal serial bus controllers" tree, and delete things from the bottom first, one by one, going upwards. Root hubs and then host controllers. Reboot.

    4.       Install the driver you download manually.              

    If the issue persists, please copy usbstor.inf and usbstor.pnf (c:\windows\inf) from another known Windows 7 computer to problem computer.

     

    Also I want to know some information about the power supply of your machine, for example the voltage your power-supply device, the quantity of your disk and CD-ROM. If you use several HDDs or CD-ROMs, I suggest that you may try to uninstall some device and try again. Since I suspect this problem is caused by power supply.

     

    In addition, please collect the hardware installation log file in the path of %WINDIR%\Inf\Setupapi*.log, upload the file via SkyDrive and post a link here. Then we can find some information from this log.

    http://explore.live.com/windows-live-skydrive?wa=wsignin1.0

     

    Hope that helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, July 08, 2011 8:36 AM
  • Bob D MCSE _ I have found a solution that will make the annoying message go away! I know all the other solutions will most likely not work. Open up your device manager and expand the USB arrow you will see all your USB hubs and probably one with a yellow warning If your getting the message with device manger open it will probably flash open and closed as you are trying to view it, Start at the bottom of the USB listings and right click you will see listings for update driver software -disable -uninstall click on disable ( Do not uninstall as windows will automatically try to reinstall when the computer restarts ) Do this for each listing until the message stops popping up. depending on the number of USB slots you have you may still have some available working ports. At the worst you have gotten rid of that message that pops up every 2 seconds Hope this helps.
    Thursday, December 05, 2013 1:06 PM