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Daily BSOD on Win 7 Professional 64

    Question

  • I'm running Win 7 64-bit Professional on an MSI 870S-G46 AMD board, AMD Phenom II X6 1100T 3.3GHz processor and 16GB DDR 1600. It was new in September 2011 and has been running fine until about two weeks ago when the system started getting random BSOD's 1 to 3 times a day.

    The system is used regularly for work only, typically running QuickBooks, Outlook, Adobe Bridge, Dreamweaver and Photoshop. I am just unable to pinpoint what might be wrong.

    I tried to do a System Restore back to March 13, but System Restore reported it was corrupted, and there were no other earlier restore points available.

    I've uploaded the memory dump to http://speedy.sh/5XE3F/032512-32807-01.dmp. Any help on this would be greatly appreciated!

    Thank you!

    Monday, March 26, 2012 1:16 AM

Answers

All replies

  • Hi,

    From your dump file, I notice Bug Check 0x116: VIDEO_TDR_ERROR
    http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx

    The root cause is atikmpag.sys. I suggest you uninstall the current video card driver from Device Manager, download and install the stable one from manufacturer's website. After that, test the issue in clean boot.


    Niki Han

    TechNet Community Support

    Tuesday, March 27, 2012 8:20 AM
    Moderator
  • Thank you Niki! As you recommended, I updated the video card driver to the most recent one from Feb 2012, but the BSOD recurred two days later. I uploaded the latest minidump to http://speedy.sh/RHgrj/033012-32557-01.dmp.

    Is this something I can track down myself in the future? Can you recommend a good online tutorial and reference for minidump analysis?

    Thanks again!

    Sunday, April 01, 2012 3:54 PM
  • That latest dump shows VIDEO_TDR_FAILURE. Have you tried disabling the timeout detection and recovery mechanism in Windows? some drivers/video cards don;t play well with it. The worst that will happen if it is disabled is that it may hang and the system will appear to be unresponsive until it is rebooted.

    Also, I wrote a series of articles on troubleshooting blue screen errors, these are located at the second link in my signature below.

    Monday, April 02, 2012 4:13 PM
  • I'm running Win 7 64-bit Professional on an MSI 870S-G46 AMD board, AMD Phenom II X6 1100T 3.3GHz processor and 16GB DDR 1600. It was new in September 2011 and has been running fine until about two weeks ago when the system started getting random BSOD's 1 to 3 times a day.

    The system is used regularly for work only, typically running QuickBooks, Outlook, Adobe Bridge, Dreamweaver and Photoshop. I am just unable to pinpoint what might be wrong.

    I tried to do a System Restore back to March 13, but System Restore reported it was corrupted, and there were no other earlier restore points available.

    I've uploaded the memory dump to http://speedy.sh/5XE3F/032512-32807-01.dmp. Any help on this would be greatly appreciated!

    Thank you!

    You mention System Restore reported it was corrupted, and there were no other earlier restore points available. Did you try repairing windows instead?

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Tuesday, April 03, 2012 10:24 AM
    Answerer
  • Hi!

    From reading the last dmp-file I could see that the file causing the BSOD is "atikmpag.sys".

    This file directly related to the GPU, so in worst case the graphicscard is failing, but it's more likely to be due to high temperature.

    Can you check the temperature of the card by doing a stresstest? You could use Furmark to do this; http://www.ozone3d.net/benchmarks/fur/ 

    Also, see if the cooler is free from dust, and try to clean it with compressed air.

    It could also be due to the drivers as mentioned before.

    Try to uninstall the drivers, do a sweep to see that everything is gone and download the latest drivers again from ATI's webpage. (It could be that old driver-files were still pressent on the system when you updated them the last time).

    Best regards

    Andreas

    Wednesday, April 04, 2012 8:38 AM
  • Interesting - this started happening to me also about the same time - I have two PC's both running windows 7 64 bit - one is a an asus desk top machine and the other is a Del XPS L501x and it is happening to both of them but only once a day or so.

    and yes it seems to be something to do with the video as my desktop I use to pipe music to my stereo and when it just went don - the screen blacked out for a few mins and the music was still playing and then it crashed. I will go looking at the dumps

    Peter

    Saturday, April 07, 2012 11:40 PM