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Error in Zune Software

    Question

  • Here's error message we get when trying to open Zune 4.8 in Windows 7.

    "Zune needs to close. For installation instructions on correcting this error, open the URL below in a web browser.  http://go.microsoft.com/fwlink/?LinkId=126687"

    Then after following the instructions to uninstall, etc., the message reappears as before. It's like going in circles. Would welcome any suggestions... no luck with Mr. Fix It!

    • Moved by tonysoper_MSFT Wednesday, May 02, 2012 7:45 PM wrong forum (From:TechNet Wiki Discussion)
    Tuesday, May 01, 2012 9:16 PM

Answers

  • Hi ,

    You really have to try the steps from the knowledge base:

    How to remove and then reinstall the Zune software

    Do it by stages, try the first one to start:

    1. Visit the following Web site to download the reset tool:

    http://go.microsoft.com/FWLink?LinkID=105882

    2. Run the reset tool. 3. Follow the steps in the wizard. 4. Restart the Zune software. The Zune software will have to add your collection back into your library. Depending on the size of your library, this may take anywhere from several minutes to an hour.

    Also, it is recommended to post your question to Zune Answers Forum:

    http://answers.microsoft.com/en-us/zune?auth=1

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.



    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Wednesday, May 23, 2012 5:08 AM
    Thursday, May 03, 2012 2:28 AM