none
Offer Remote Assistance (Win 7 to Win7) target computer permission requirements

    Question

  • Hi, hope someone can help / clarify what I suspect to be a slight flaw in MSRA.

    Is it the case that you can only complete RA if you are a member of the local administrator group of the target PC?

    If anyone knows of a solution (other than VNC) please let me know!

    Thank you.  

    P.S. I have searched the forums and not found reference to this particular issue.

     

    Monday, March 05, 2012 10:36 AM

Answers

  • It would seem that users require the following additional permissions for Offerra to work:

    Access computer from the network & Also be a member of the Distributed COM Users group.

    It would have been *nice* if MS had documented this!

    Monday, March 12, 2012 11:36 AM

All replies

  • Hi,

    MSRA does not work for me on two computers that are both Windows 7 Home Premium based.  I tried accessing them from an Ultimate Based PC

    Which does not work. I checked with a teammember of mine who also has two computers both Windows 7 Ultimate He s not having any issues at all.

    Is the Target PC a PC with Windows Home Premium installed ? Maybe Windows 7 Premium does not support MSRA???


    tom_van_broeckhoven@hotmail.com

    Tuesday, March 06, 2012 7:57 PM
  •  

    Hi,

    Based on my knowledge, Windows Remote Assistance could works on a standard user or Administrators, you could refer this guide to establish a connection via Windows Remote Assistance

    http://technet.microsoft.com/en-us/library/bb457004.aspx#EIAA

    http://windows.microsoft.com/en-US/windows-vista/Windows-Remote-Assistance-frequently-asked-questions

    If you met any problem, please provide more information and I would like to assist you to check the issue.

    Hope that helps


    William Tan

    TechNet Community Support

    Thursday, March 08, 2012 2:31 AM
  • Hi, thank you for your responces. I should have mentioned that we are using Win 7 Enterprise and the OfferRA Group Policy setting has been enabled and the groups (with members) created. OfferRA works but the 'expert' needs to have administrative privileges over the 'target' PC. Seems a little flawed as many organisations will have other support groups that would benefit from Remote Control but that are not members of the IT department and do not have admin privileges.

    If there is a way of allow OfferRA (MSRA) without the 'expert' having local admin privileges this would be greatly received!

    Thursday, March 08, 2012 1:53 PM
  • It would seem that users require the following additional permissions for Offerra to work:

    Access computer from the network & Also be a member of the Distributed COM Users group.

    It would have been *nice* if MS had documented this!

    Monday, March 12, 2012 11:36 AM