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Bluetooth not working in windows 8 pro[Asus laptop]

    Question

  • the bluetooth option for turning it on is not highlighted,that means i cannot turn it on and although the device manager shows that the atheros driver working properly,i cannot find even a single option of bluetooth exe on my system

    i have reinstalled and updated driver several times

    Thursday, January 09, 2014 1:01 PM

Answers

  • Hi,

    The most possible reason bring this issue should be driver, which may not load properly or be not compatible with current system.

    I suggest please try following steps to completely shut down Windows 8 and restart the computer to check the issue:

    Open the command prompt. You can do this from the start screen by simply typing "cmd" (without the quotes) and hitting the ENTER key.

    Type "shutdown /s /t 0" (without the quotes) in the window that appears, followed by the ENTER key.

    If we can get this issue fixed like this, I recommend you to disable fast boot of Windows 8:

    How to Turn "Fast Startup" On or Off for a Hybrid Boot in Windows 8 and 8.1

    http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

    If not, please find the latest driver for your Bluetooth and chipset from manufacturer’s website and install it to check what’s going on.

    Then, try to reset BIOS setting for testing:

    http://rog.asus.com/forum/showthread.php?27562-BIOS-resetting-methods

    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.

    If the issue still persists, I suspect that Windows fail to detect the Bluetooth device, try this troubleshooter:

    To open the Hardware and Devices troubleshooter

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

    1. Enter Troubleshooting in the search box, tap or click Troubleshooting, and then tap or click Hardware and Sound.
    2. Tap or click Hardware and Devices, and follow the on-screen instructions.  Administrator permission required You might be asked for an admin password or to confirm your choice.

    For further research on this issue, please provide your system information here for further research.

    Open System Information by clicking the Start button. In the search box, type System Information, and then, in the list of results, click System Information.  You can save System Information in the TXT file format by clicking File, clicking Export, typing a name for the file, and then clicking Save.

    You can upload it to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    Thanks for your cooperation and look forward to your response.


    Kate Li
    TechNet Community Support

    Saturday, January 11, 2014 5:44 AM

All replies

  • Hi,

    The most possible reason bring this issue should be driver, which may not load properly or be not compatible with current system.

    I suggest please try following steps to completely shut down Windows 8 and restart the computer to check the issue:

    Open the command prompt. You can do this from the start screen by simply typing "cmd" (without the quotes) and hitting the ENTER key.

    Type "shutdown /s /t 0" (without the quotes) in the window that appears, followed by the ENTER key.

    If we can get this issue fixed like this, I recommend you to disable fast boot of Windows 8:

    How to Turn "Fast Startup" On or Off for a Hybrid Boot in Windows 8 and 8.1

    http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

    If not, please find the latest driver for your Bluetooth and chipset from manufacturer’s website and install it to check what’s going on.

    Then, try to reset BIOS setting for testing:

    http://rog.asus.com/forum/showthread.php?27562-BIOS-resetting-methods

    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.

    If the issue still persists, I suspect that Windows fail to detect the Bluetooth device, try this troubleshooter:

    To open the Hardware and Devices troubleshooter

    1. Swipe in from the right edge of the screen, and then tap Search.

    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)

    1. Enter Troubleshooting in the search box, tap or click Troubleshooting, and then tap or click Hardware and Sound.
    2. Tap or click Hardware and Devices, and follow the on-screen instructions.  Administrator permission required You might be asked for an admin password or to confirm your choice.

    For further research on this issue, please provide your system information here for further research.

    Open System Information by clicking the Start button. In the search box, type System Information, and then, in the list of results, click System Information.  You can save System Information in the TXT file format by clicking File, clicking Export, typing a name for the file, and then clicking Save.

    You can upload it to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Link for how to  upload below.

    http://www.wikihow.com/Use-SkyDrive

    Thanks for your cooperation and look forward to your response.


    Kate Li
    TechNet Community Support

    Saturday, January 11, 2014 5:44 AM
  • i have the same problem i bought 1 asus and i updated the drivers and still connects the BT and goes off right away, then i returned to the vendor then i bought another one a different model and is the same thing. looks paired but it does not work is an asus Q550 here is my system info;

    https://drive.google.com/file/d/0B09yBzqTrkGTR1JIRVdSaFFfQTA/edit?usp=sharing 

    Tuesday, March 18, 2014 6:30 PM