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Windows Experience Index Could not be Computed

    Question

  • I am running Windows Experience Index (System Rating), but at the middle when the test running, an error message show "The Windows Experience Index for your system could not be computed" "Could not measure video playback performance"....please, anyone can help me what can  I do..???

    Sorry for my English...

    I'm used Intel Pentium 4 CPU 3.00 GHz, DDR2 RAM 1GB (Exclude Onboard VGA), OS Windows 7 RC 32-bit, VIA Chrome9 HC IGP - 64MB onboard VGA, Display 1280x1024, and I have free disk space up to 30GB..... And I've been updated all of my driver to the latest version with Windows Update.
    Wednesday, May 27, 2009 4:58 PM

Answers

  • Andi,

    The reason you're seeing this message is because Windows 7 allows for video decoding to be performed by the GPU, but yours is relatively old and does not support the new video acceleration introduced with Windows Vista and Windows 7.
    -Alex
    • Marked as answer by Nick FV Thursday, May 28, 2009 3:58 PM
    Wednesday, May 27, 2009 8:06 PM

All replies

  • Andi,

    The reason you're seeing this message is because Windows 7 allows for video decoding to be performed by the GPU, but yours is relatively old and does not support the new video acceleration introduced with Windows Vista and Windows 7.
    -Alex
    • Marked as answer by Nick FV Thursday, May 28, 2009 3:58 PM
    Wednesday, May 27, 2009 8:06 PM
  • Yikes....your system is far too old for Windows 7. You need a new PC period.
    Thursday, May 28, 2009 2:42 AM
  • I have the same problem and I have and 8500 card with 512mb ram and 2 6200 cards hooked up with three monitors.  Are these also too old?
    i7 920
    msi pro-e
    1tb HD
    12 gb ram
    windows 7 rc
    Friday, June 05, 2009 11:29 PM
  • your video card VIA Chrome9 HC IGP only just works on vista OS, get an AGP video card or what ever your pc takes,

    Windows Experience Index does not work on that video card (the drivers was hacked up an little from VIA to make them work on vista, think aero works as well but Slow)

    get an basic video card
    Nvidia 6200/7200 or higher, curent drivers are supported 

    ATI hmm any 3000 card or higher (not sure what drivers support for an low end ATI cards is best go for any thing above ati 3000)
    Friday, June 05, 2009 11:38 PM
  • LOL your system spec but low end video cards more so the 6200 cards

    best to stick with the same Type video cards really get 1 more 8500 card that is the same model make (also 3 monitors 3 video cards? why you only need 2 video cards each card supports 2 monitors)


    32 bit drivers
    http://www.nvidia.co.uk/object/win7_x86_185.85_whql_uk.html

    64 bit drivers
    http://www.nvidia.co.uk/object/win7_x64_185.85_whql_uk.html
    Friday, June 05, 2009 11:42 PM
  • Hi,

    I also get the same error but funny thing, with the Beta version, i did get a score of 2.0. I have an Acer Aspire one, Atom 1.6 GHz processor, 1.5gb RAM etc. With Windows 7 RC1, i get the same error as Andi. Any ideas?
    Saturday, June 06, 2009 6:47 PM
  • I think it's the time to buy a new Video Card......thanks to all for the advices..... :D

    Sunday, June 14, 2009 3:23 AM
  • No we do not need a new video card. Windows 7 accepts DirectX 8, 9 and 10 video cards. Please see the Windows 7 video card compatibility list. I had the same error message on a on-board video card. Please see my specs below:

    AMD Phenom 9850
    Asus M3N78-VM (On-board Geforce 8300 256MB DirectX10)
    Seagate 500GB SATA 2 32M drive
    LG SATA DVD+/-RW
    ANTEC Sonata III Case with 500Watt Antec Green Power

    I solved the problem by increasing the memory buffer size in the Bios settings. I had it set to 32MB and I increased it to 256MB. That solved my issue.
    A Geforce 8300 video chip is not very performant do I obtained a performance rating of 4.1

    The FIX:
    1) Increase the video memory mapping or buffer size to the maximum your motherboard accepts
    2) Install the most recent drivers (Nvidia has a Windows 7 64 bit driver that is WHQL)

    Have fun!

    Sunday, July 12, 2009 1:17 PM
  • I also get this message with Gainward 9800GT and latest nVidia driver. Worked fine on Windows 7 x64 RC, but now on x86 doesn't work.


    Here is screenshot:
    http://img41.imageshack.us/img41/1616/capturese.png

    My specs:
    Intel Core 2 Duo E8400@3GHz
    MSI Neo2-FR
    2x2GB Kingston HyperX 1066MHz
    nVidia Gainward 9800GT
    WD 500Gb
    Monday, November 02, 2009 11:39 PM
  • Curious, I had no problems with an old ATI x600 until I replaced it with a faster 8600GT. The built-in NVS 210 is slow but once again, no problem.

    The OP's machine is grossly underpowered for Windows 7. I suggest getting a new machine with Windows 7 preinstalled to have a machine that is reasonably capable of running it.

    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe

    Server: IBM PC 300GL, Pentium III 667, Linux Server, has a 137GB disk limit, making it useless for upgrading my chess site

    Workstation: Asus M2NBP-VM CSM, Athlon64 X2 4200+ 65W CPU, 2GB RAM, NVIDIA 8600GT, 320GB + 160G backup, Windows 7 Ultimate x64.
    Tuesday, November 03, 2009 5:56 AM
  • So nobody knows nothing. I think that saying "your computer is old buy new" isn't solution. If computer is old it should just give low rating points.

    I hhink this is a display driver related problem. When I use standard VGA driver I can compute experience Index (Graph scores 1). But when I use drivers designed to my mobility 9600/9700 card I get this: "Could not measure video playback performance".

    In Vista and W7 beta experience Index also works.
    Wednesday, November 18, 2009 8:44 AM
  • No it's not !! it could probably use a bit more RAM 1Gb is not really enough for current office apps but otherwise it is perfectly acceptable spec for PC user.  PC gamer however different story.

    Cheers
    Monday, December 14, 2009 4:01 PM
  • I don't think anyone has a solution to this problem. I have checked many forums and no solution. Anyway Windows 7 has released and i think i will try and install ultimate full edition to test.

    Monday, December 14, 2009 4:37 PM
  • Hi i had this problem after installing klite codecs on my laptop, they have twiker tool to disable microsoft codecs or something like that in the registry, i tried to uninstall and install them but no chance because they have made changes to registry, if anyone could help me how  to undo those changes, i will be very pleased

    Kind Regards
    Thursday, January 14, 2010 9:13 AM
  • I fix anything you uninstalled or installed that cause issues, use system restore.  It will fix the issue 90% of the time.  That and buy registry booster, I love it.
    Thursday, February 04, 2010 7:51 PM
  • If you re having this problem and you installed "Klite codec pack" this is pretty normal.
    Klite deactivates microsoft original codec to replace them with most performant ones.
    If you want to run the Windows Experience Index you just have to run the Tools/Win7DS tweaker Filter included in Klite and reset all options to microsoft default.
    You'll be able to use the Windows Experience Index.
    ;)
    Luigi
    Saturday, February 13, 2010 8:52 AM
  • If you re having this problem and you installed "Klite codec pack" this is pretty normal.
    Klite deactivates microsoft original codec to replace them with most performant ones.
    If you want to run the Windows Experience Index you just have to run the Tools/Win7DS tweaker Filter included in Klite and reset all options to microsoft default.
    You'll be able to use the Windows Experience Index.
    ;)
    Luigi
    Saturday, February 13, 2010 8:57 AM
  • I think, my situation is the same.
    My Pc:
    Asus m3n hd/hdmi, Phenom quad 9550? 2x1gb mem, Asus EngTX 260 (tryed drivers from nvidia & asus), Win7 ent x64  

    Logfile:
    131415 (0920) - winsat\logging.cpp:0815: --- START 2010\2\15 16:36:53 ---
    131415 (0920) - winsat\main.cpp:4301: Command Line = "C:\Windows\system32\winsat.exe" formal -cancelevent 5592497f-0a37-4f1f-a1e8-3d8cc20675aa
    131415 (0920) - winsat\processwinsaterror.cpp:0095: ERROR: tried to read resource strings, unknown exception occured
    131758 (0920) - winsat\main.cpp:4474: > IsFormal=TRUE  IsMoobe=FALSE.
    131805 (0920) - winsat\main.cpp:4585: Watch dog system enabled
    131805 (0920) - winsat\main.cpp:4600: Main watch dog timer set to 600.0 seconds
    132273 (0920) - winsat\main.cpp:2505: > DWM not running.
    132273 (0920) - winsat\main.cpp:2470: > EMD service will be restored on exit.
    134316 (0920) - winsat\syspowertools.cpp:0983: > Read the active power scheme as '381b4222-f694-41f0-9685-ff5bb260df2e'
    134316 (0920) - winsat\main.cpp:2793: > power policy saved.
    134519 (0920) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c'
    134535 (0920) - winsat\main.cpp:2814: > power policy set to maximum.
    136500 (0920) - winsat\logging.cpp:1763: ERROR: pahse enter/leave imballance
    136656 (0920) - winsat\main.cpp:0948: > IsOfficial=TRUE  IsFormal=TRUE  IsMoobe=FALSE  RanOverTs=FALSE  RanOnbatteries=FALSE
    136719 (0920) - winsat\main.cpp:1775: > Run Assessment features
    136968 (0920) - winsat\main.cpp:1775: > Run Assessment dwm -aname DWM -time 10 -fbc 10 -disp off -normalw 12 -width 1280 -height 1024 -winwidth C(1144) -winheight C(915) -rendertotex 6 -rtdelta 3 -nolock
    150587 (0920) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 44168100
    150587 (0920) - winsat\main.cpp:2037: > DWM Assessment results processing SUCCESS
    150587 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
    157514 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
    164393 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
    171398 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
    178387 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Batch -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(10) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
    185469 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Alpha -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 300 -batchcnt C(75) -objs C(26) -rendertotex 6 -rtdelta 3 -texpobj C(1)
    191912 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname Tex -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -texshader -totaltex 10 -texpobj C(4) -rendertotex 6 -rtdelta 3
    198526 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname ALU -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 500 -batchcnt C(125) -objs C(20) -noalpha -alushader -totaltex 10 -texpobj C(1) -rendertotex 6 -rtdelta 3
    205422 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomF4 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 150;200;241 -batchcnt C(50);C(200);C(300) -objs C(12);C(26);C(45) -noalpha -geomf4shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1
    214719 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname GeomV8 -time 7 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75;100;120 -batchcnt C(25);C(100);C(150) -objs C(8);C(17);C(29) -noalpha -geomv8shader -texpobj C(0) -rendertotex 6 -rtdelta 3 -tierframes 60 -tiertime 1
    223892 (0920) - winsat\main.cpp:1775: > Run Assessment d3d -dx10  -aname CBuffer -time 5 -fbc 10 -disp off -animate 10 -width 1280 -height 1024 -totalobj 75 -batchcnt C(25) -objs C(8) -rendertotex 6 -rtdelta 3 -texpobj C(1) -cbuffershader -cbufa 2 -cbuff 5 -cbufp 6
    ___________________________________________________________________
    230101 (0920) - winsat\main.cpp:1775: > Run Assessment mfmedia -input C:\Windows\Performance\WinSAT\winsat.wmv -nopmp
    230335 (0920) - media\mediaerror.cpp:0151: mfmediatest.cpp @ 984: 0x800700ea == ERROR_MORE_DATA
    230335 (0920) - media\mediaerror.cpp:0151: mfmediatest.cpp @ 360: 0x800700ea == ERROR_MORE_DATA
    230335 (0920) - media\mediaerror.cpp:0095: Error: Could not resolve the input file.  (Is it present, and of a correct format?)
    230351 (0920) - winsat\main.cpp:2056: > mfmedia Assessment FAILED due to an error
    230429 (0920) - winsat\processresults.cpp:4018: > Wrote video memory bandwidth to the registry 44168100
    230460 (0920) - winsat\processresults.cpp:1241: Skipping Graphics video playback time limit check.
    230460 (0920) - winsat\processresults.cpp:1253: Skipping StdDefPlayback limit check.
    230460 (0920) - winsat\processresults.cpp:1265: Skipping StdDefPlayback limit check.
    230460 (0920) - winsat\processresults.cpp:1480: > Wrote disk score to the registry 0
    230507 (0920) - winsat\syspowertools.cpp:1015: > Set the active power scheme to 381b4222-f694-41f0-9685-ff5bb260df2e'
    230522 (0920) - winsat\main.cpp:2855: > Power state restored.
    230522 (0920) - winsat\main.cpp:2870: > Successfully reenabled EMD.
    230819 (0920) - winsat\main.cpp:2896: > Composition restarted
    230819 (0920) - winsat\watchdog.cpp:0311: Watch dog system shutdown
    230819 (0920) - winsat\main.cpp:4909: > exit value = 1.

    file winsat.wmv is playable with all players installed (WMP & WMC plays it & other video files in perfomance folder).
    Setting maximum permissions for folder & files for all users & system accounts dont bring anyresult.
    Datastore folder is cleared, don't working too. (maybe anyone can share this files, cause i fully deleted them from disk)
    Then, with
    Win7DS tweaker I restored settings to win defaults. the same
    Then I completley uninstall K-lite. Not working....
    Any ideas?
    PS Sorry for my poor expirience in english, i hope my message is understandable
    Thursday, February 25, 2010 11:27 AM
  • If you re having this problem and you installed "Klite codec pack" this is pretty normal.
    Klite deactivates microsoft original codec to replace them with most performant ones.
    If you want to run the Windows Experience Index you just have to run the Tools/Win7DS tweaker Filter included in Klite and reset all options to microsoft default.
    You'll be able to use the Windows Experience Index.
    ;)
    Luigi

    This worked for me. I couldnt get an index but after I installed the 'Win7DS tweaker filter' I switched all the codecs from Microsoft to ffmpeg. After that I ran the test and now my experience index is 2.8 with an ati mobile radeon 9700 and centrino 1.5 Ghz.
    Wednesday, April 14, 2010 3:50 PM
  •    this has also worked for me I don't know about computers being to old because I just built this one not to long ago, but was having the same issue. I just put some more RAM in my computer and wanted to check my index and it would not let me so I installed   Preferred Filter Tweaker  http://www.bestsoftware4download.com/software/k-directshow-filter-t-free-preferred-filter- tweaker-download-noeksrja.html

    when I ran it I rest-set all and ran my index thanks everyone for your help with this

    Thursday, May 27, 2010 9:30 PM
  • I had the same problem with my "old" Samsung Q70 laptop, after upgrading from Visa to Windows 7. I followed the advice below and went to the Samsung support site (rather than NVIDIA's) to download the latest (2009!) NVIDIA drivers for the Q70. The process for loading the drivers was a bit hairy - the setup left me with a blank screen more than once, but with patience I got my system back and the performance measure went through smoothly. Obvious really I suppose, but I am well relieved!

    Config:

    Samsung NP Q70 AV02

    Intel Core 2 Duo T7300 @2.00GHz

    2.00 GB RAM

    NVIDIA GeForce 8400M G (dedicated graphics 128MB, available 895 MB), Direct X 10.

    The graphics brought the score down to 3.9, but that's OK, aside from the occasional video its only used for business graphics and presentations.

    I think the lesson here is to try the easy solutions first. I had thought my laptop was faulty.

    John

    • Proposed as answer by John xyx Wednesday, June 30, 2010 9:11 PM
    Wednesday, June 30, 2010 9:10 PM
  • It appears as though the drivers are a bit off the reference. Good to see you have your graphics back.

     


    Vote if answered or helpful, I am running for Office (joke)! IT/Developer, Windows/Linux/Mainframe Need a some parts finish the new server, see the site for remaining items needed, lots of useful goodies on the web site, see resources for the list
    Wednesday, June 30, 2010 9:28 PM
  • Hi i had this problem after installing klite codecs on my laptop, they have twiker tool to disable microsoft codecs or something like that in the registry, i tried to uninstall and install them but no chance because they have made changes to registry, if anyone could help me how  to undo those changes, i will be very pleased
    Kind Regards

    I had Klight codecs installed then i uninstalled them and now everything works thanks bro

    I'm just gonna use 'cccp' codecs now

    Monday, July 25, 2011 1:01 PM
  • Just an fyi.  Process explorer 15 has gpu support.

     

    Monday, July 25, 2011 6:43 PM
  • Im having the same problem though i dont have k-lite codec. My system specs- Intel core i3 [310 ghz] 4.00 gb ram 1.5 GB Gpu mem.[Intel HD Graphics] etc...
    Tuesday, January 17, 2012 10:29 AM
  • Should anyone come across this thread and scroll to the bottom it is NOT because your system is old and maverick80 explained it perfectly with the following

    If you re having this problem and you installed "Klite codec pack" this is pretty normal.
    Klite deactivates microsoft original codec to replace them with most performant ones.
    If you want to run the Windows Experience Index you just have to run the Tools/Win7DS tweaker Filter included in Klite and reset all options to microsoft default.
    You'll be able to use the Windows Experience Index.

    This happened on this build

    Processor AMD FX(tm)-8120 Eight-Core Processor 7.8
    5.9
      Determined by lowest subscore
    Memory (RAM) 8.00 GB 7.8
    Graphics NVIDIA GeForce GT 430 6.7
    Gaming graphics 4095 MB Total available graphics memory 6.7
    Primary hard disk 847GB Free (931GB Total) 5.9

    Please do not re post below this unless you are having the problem after trying that

    Monday, May 07, 2012 5:33 AM