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Windows Update loops with a "Restart your computer to install important updates"

    Question

  • Hi,

    I have a Windows 7 x64 machine that is permanently stuck trying to install the same update.

    I have followed various posts off of MS websites to rename SoftareDistribution etc. but none have helped.

    HAve tried

    1. Boot intoClean Boot Mode and try updating again.

    2. Run the Microsoft Fixit and see how it works.

      

        How do I reset Windows Update components?

    3. Try System Update Readiness tool by referring toWhat is the System Update Readiness Tool?.

    4. Run System File Checker tool and see how it works.

    The WindowsUpdateClient log posts the error 0x80070bc9

    CBS log has the following:

    2012-09-22 15:09:44, Info                  CBS    Session: 30251211_3937697323 initialized by client WindowsUpdateAgent.
    2012-09-22 15:10:49, Info                  CBS    Session: 30251212_293967167 initialized by client WindowsUpdateAgent.
    2012-09-22 15:10:49, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
    2012-09-22 15:10:49, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Superseded
    2012-09-22 15:10:49, Info                  CBS    Appl: detectParent: package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, state: Installed
    2012-09-22 15:10:49, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, disposition state from detectParent: Installed
    2012-09-22 15:10:49, Info                  CBS    Appl: Evaluating package applicability for package WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, applicable state: Installed
    2012-09-22 15:10:49, Info                  CSI    0000000e@2012/9/22:14:10:49.832 CSI Transaction @0x143fa50 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000002 and client id [25]"TI5.30251212_293967167:1/"

    2012-09-22 15:10:49, Info                  CSI    0000000f Pending transaction content must be resolved, cannot begin another transaction yet
    2012-09-22 15:10:49, Info                  CBS    Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CSI    00000010@2012/9/22:14:10:49.832 CSI Transaction @0x143fa50 destroyed
    2012-09-22 15:10:49, Info                  CBS    Failed to get inventory [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to load current component state [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to find or add the component family [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    ComponentAnalyzerEvaluateSelfUpdate call failed. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to evaluate self update [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to evaluate non detect parent update [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to evaluate non parent [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    failed to evaluate single applicability [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:10:49, Error                 CBS    Failed to call external evaluate applicability on package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Update: ActiveX [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
    2012-09-22 15:11:00, Info                  CBS    Trusted Installer signaled for shutdown, going to exit.
    2012-09-22 15:11:00, Info                  CBS    Ending the TrustedInstaller main loop.
    2012-09-22 15:11:00, Info                  CBS    Starting TrustedInstaller finalization.
    2012-09-22 15:11:01, Info                  CBS    Ending TrustedInstaller finalization.
    2012-09-22 15:12:45, Info                  CBS    Starting TrustedInstaller initialization.

    any help appreciated.

    Simon

     
    • Edited by smo1969 Saturday, September 22, 2012 2:23 PM added info
    Saturday, September 22, 2012 2:19 PM

Answers

  • Thanks Alex

    I had already tried the steps in the post you linked.

    In the end I have had to reinstall Windows 7 over the top (keeping all settings) and this has fixed the issue with Windows Updates.

    It is frustrating that I could not find a solution as I do not like glossing over the issues without first finding a solution but unfortunately it was not my pc and time was against me.

    Thanks for all the replies.

    Simon

    Thursday, September 27, 2012 2:57 PM

All replies

  • A. Look into WindowsUpdate.log for failing

    B. If the problem is caused by .NET, use Aaron Stebner removal tool and reinstall .NET

    C. Return to previous restore point

    Regards

    Milos

    Saturday, September 22, 2012 7:24 PM
  • Thanks

    Already tried to restore to a preious point but it fails.

    Will try .Net to see if that is the issue.

    Simon

    Saturday, September 22, 2012 9:01 PM
  • Any thoughts on this Windows Update log file?

    2012-09-23 06:58:42:926  964 fc0 AU Triggering AU detection through DetectNow API
    2012-09-23 06:58:42:926  964 fc0 AU Triggering Online detection (interactive)
    2012-09-23 06:58:42:926  964 dc8 AU #############
    2012-09-23 06:58:42:926  964 dc8 AU ## START ##  AU: Search for updates
    2012-09-23 06:58:42:926  964 dc8 AU #########
    2012-09-23 06:58:42:926  964 dc8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}]
    2012-09-23 06:58:42:926  964 608 Agent *************
    2012-09-23 06:58:42:926  964 608 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-09-23 06:58:42:926  964 608 Agent *********
    2012-09-23 06:58:42:926  964 608 Agent   * Online = Yes; Ignore download priority = No
    2012-09-23 06:58:42:926  964 608 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2012-09-23 06:58:42:926  964 608 Agent   * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
    2012-09-23 06:58:42:926  964 608 Agent   * Search Scope = {Machine}
    2012-09-23 06:58:42:926  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:42:942  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:020  964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-09-23 06:58:43:020  964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-09-23 06:58:43:020  964 608 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2012-09-23 06:58:43:020  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:036  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:114  964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-09-23 06:58:43:114  964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-09-23 06:58:43:114  964 608 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2012-09-23 06:58:43:114  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:114  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:238  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:238  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:254  964 608 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/1/microsoftupdate/redir/muauth.cab
    2012-09-23 06:58:43:254  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-09-23 06:58:43:254  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:301  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
    2012-09-23 06:58:43:301  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:301  964 608 Setup Checking for agent SelfUpdate
    2012-09-23 06:58:43:301  964 608 Setup Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
    2012-09-23 06:58:43:301  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:316  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:394  964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-09-23 06:58:43:394  964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-09-23 06:58:43:394  964 608 Misc WARNING: DownloadFileInternal failed for http://download.windowsupdate.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2012-09-23 06:58:43:394  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:410  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:566  964 608 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194
    2012-09-23 06:58:43:566  964 608 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80190194
    2012-09-23 06:58:43:566  964 608 Misc WARNING: DownloadFileInternal failed for http://download.microsoft.com/v9/1/windowsupdate/redir/muv4wuredir.cab: error 0x80190194
    2012-09-23 06:58:43:566  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:582  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:691  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2012-09-23 06:58:43:706  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:706  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-09-23 06:58:43:706  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:831  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
    2012-09-23 06:58:43:831  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:831  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2012-09-23 06:58:43:847  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:878  964 608 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
    2012-09-23 06:58:43:894  964 608 Misc  Microsoft signed: Yes
    2012-09-23 06:58:43:909  964 608 Setup Determining whether a new setup handler needs to be downloaded
    2012-09-23 06:58:43:909  964 608 Setup SelfUpdate handler is not found.  It will be downloaded
    2012-09-23 06:58:43:909  964 608 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
    2012-09-23 06:58:43:909  964 608 Handler FATAL: UH: 0x80070bc9: EvaluateApplicability failed in CCbs::EvaluateApplicability
    2012-09-23 06:58:43:909  964 608 Setup WARNING: CBS EvaluateApplicability returned error, error = 0x80070BC9
    2012-09-23 06:58:43:909  964 608 Setup FATAL: Applicability evaluation for setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x80070BC9
    2012-09-23 06:58:43:909  964 608 Setup FATAL: SelfUpdate check failed, err = 0x80070BC9
    2012-09-23 06:58:43:909  964 608 Agent   * WARNING: Skipping scan, self-update check returned 0x80070BC9
    2012-09-23 06:58:43:909  964 608 Agent   * WARNING: Exit code = 0x80070BC9
    2012-09-23 06:58:43:909  964 608 Agent *********
    2012-09-23 06:58:43:909  964 608 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2012-09-23 06:58:43:909  964 608 Agent *************
    2012-09-23 06:58:43:909  964 608 Agent WARNING: WU client failed Searching for update with error 0x80070bc9
    2012-09-23 06:58:43:909  964 608 Report REPORT EVENT: {099A21E5-F832-4CD6-8C41-5C65393A95E8} 2012-09-23 06:58:38:325+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9.
    2012-09-23 06:58:43:909  964 dc8 AU AU setting pending client directive to 'Reboot Pending'
    2012-09-23 06:58:43:909  964 60c AU >>##  RESUMED  ## AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}]
    2012-09-23 06:58:43:909  964 60c AU   # WARNING: Search callback failed, result = 0x80070BC9
    2012-09-23 06:58:43:909  964 60c AU   # WARNING: Failed to find updates with error code 80070BC9
    2012-09-23 06:58:43:909  964 60c AU #########
    2012-09-23 06:58:43:909  964 60c AU ##  END  ##  AU: Search for updates [CallId = {E9E12D70-F9B8-4D5E-B31F-84D0567F38D9}]
    2012-09-23 06:58:43:909  964 60c AU #############
    2012-09-23 06:58:43:909  964 60c AU Successfully wrote event for AU health state:0
    2012-09-23 06:58:43:909  964 60c AU AU setting next detection timeout to 2012-09-23 10:58:43
    2012-09-23 06:58:43:909  964 60c AU Successfully wrote event for AU health state:0
    2012-09-23 06:58:43:925  964 608 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-09-23 06:58:43:925  964 608 Report WER Report sent: 7.6.7600.256 0x80070bc9 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged
    2012-09-23 06:58:43:925  964 608 Report CWERReporter finishing event handling. (00000000)
    2012-09-23 06:58:50:320  964 608 Report REPORT EVENT: {F6363B52-AEC5-4936-B915-5E9143A9FA30} 2012-09-23 06:58:43:909+0100 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 80070bc9 SelfUpdate Failure Software Synchronization Windows Update Client failed to detect with error 0x80070bc9.
    2012-09-23 06:58:50:320  964 608 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2012-09-23 06:58:50:320  964 608 Report WER Report sent: 7.6.7600.256 0x80070bc9 61CA813A-7585-442E-A66B-B0D15CE6BDC0 Scan 101 Unmanaged
    2012-09-23 06:58:50:320  964 608 Report CWERReporter finishing event handling. (00000000)
    2012-09-23 06:58:51:068  964 dc8 Shutdwn user declined update at shutdown
    2012-09-23 06:58:51:068  964 dc8 AU Successfully wrote event for AU health state:0
    2012-09-23 06:58:51:068  964 dc8 AU AU initiates service shutdown
    2012-09-23 06:58:51:068  964 dc8 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2012-09-23 06:58:51:084  964 dc8 Report CWERReporter finishing event handling. (00000000)
    2012-09-23 06:58:51:443  964 dc8 Service *********
    2012-09-23 06:58:51:443  964 dc8 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2012-09-23 06:58:51:443  964 dc8 Service *************

    Sunday, September 23, 2012 6:03 AM
  • Hi,

    Try setting  the TrustedInstaller service Start value from Manual to Automatic, so that when the system is started, the service is started and drains the queue. The display name of this service in services.msc is "Windows Modules Installer”.

    You could also refer to the following article for troubleshooting this kind of issue:

    Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

    http://support.microsoft.com/kb/2509997

    Regards,

    Alex Zhao

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Alex Zhao

    TechNet Community Support

    Monday, September 24, 2012 3:41 AM
  • Hi,

    I am just writing to check the status of this thread. Was the information provided in previous reply helpful to you?

    Regards,

    Alex Zhao

    TechNet Subscriber Support

    If you are TechNet Subscription user and have any feedback on our support quality, please send your feedback here.


    Alex Zhao

    TechNet Community Support

    Thursday, September 27, 2012 4:57 AM
  • Thanks Alex

    I had already tried the steps in the post you linked.

    In the end I have had to reinstall Windows 7 over the top (keeping all settings) and this has fixed the issue with Windows Updates.

    It is frustrating that I could not find a solution as I do not like glossing over the issues without first finding a solution but unfortunately it was not my pc and time was against me.

    Thanks for all the replies.

    Simon

    Thursday, September 27, 2012 2:57 PM