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Windows 7 Won't shutdown

    General discussion

  • I have installed/ungraded Windows 7 Beta on my Inspiron E1705 over  Vista. I hadn't had any problems initially however I noticed now that it won't shutdown. It goes to the "logging off" page but won't shutdown. I don't know exactly when it began because I usually but my laptop into Sleep mode. I do have all of the updates that Microsoft released for Windows 7.

    I tried to restore to a previous time but there were no restore points created.

    Does anyone have any ideas? Should I re-ugrade the installation of Windows7?

    Thanks,

    dreinert
    Wednesday, January 14, 2009 10:37 PM

All replies

  • same problem here

    http://social.technet.microsoft.com/Forums/en/w7itprogeneral/thread/f91c8e35-3163-433a-ac37-f3a44926e005
    Wednesday, January 14, 2009 10:41 PM
  • Are you closing all programs before telling it to shut down? Also, does it do that every time or just some of the time?
    Wednesday, January 14, 2009 10:45 PM
  •  Thank you for the quick response, it has been happening everytime. I ran the check disk program and selected to fix all errors. I let it run and didn't sit there the whole time but I didn't see any errors.

    If you need anything else from me please let me know.

    Thanks,

    dreinert
    Wednesday, January 14, 2009 10:50 PM
  • Sorry I was trying to search through some whitepages, but the only thing I can think of it to insert the ISO image back into the drive boot from it and see if it can repair it (sorry I don't know exactly how to do that in Win7.) The other option that I'm coming up with is to format the drive and start again, or to use the restore center inside of Windows 7 and have it reinstall the copy.

    Wednesday, January 14, 2009 11:14 PM
  • there is more than one person with this problem so reinstallng or formating is not the answer we need to find out why this is happening..
    Wednesday, January 14, 2009 11:25 PM
  •  
    Hi2009 said:

    there is more than one person with this problem so reinstallng or formating is not the answer we need to find out why this is happening..



    Agreed but to get the dev teams to see and read about it, you have to send feedback. Most of them will not have the time to read all of the forum posts, so they use that so they can get information faster, the forums are just so that people can get help from others, not for the devs to see what needs fixing.
    Wednesday, January 14, 2009 11:33 PM
  •  I would just like clarify, Hi2009's problem isn't very similar to mine. I will go to the "Logging off" page almost immediately  however at that point I can leave my computer on for 15 minutes and it still won't shut down. I have had to hold the power button to shut it down which I would really really like to stop using.

    dreinert
    Wednesday, January 14, 2009 11:35 PM
  • dreinert said:

     I would just like clarify, Hi2009's problem isn't very similar to mine. I will go to the "Logging off" page almost immediately  however at that point I can leave my computer on for 15 minutes and it still won't shut down. I have had to hold the power button to shut it down which I would really really like to stop using.

    dreinert



    Have you run Microsoft update again to make sure that you have all of the updates? Also in case you don't have it set to, you might want to go into the Windows update settings and tell it to use Microsoft Updates (the box on the bottom of the list).
    Wednesday, January 14, 2009 11:41 PM
  • I do have the Microsoft updates box checked in Windows update settings and I also tried again today for updates, I manually clicked "check for updates" and there are none.

    Also, I did send feed back about the problem earlier this afternoon. to Microsoft. 

    Thanks,

    dreinert
    Wednesday, January 14, 2009 11:46 PM
  • I'm not sure if this is the correct solution,  but have you tried installing the latest board management software downloaded from your motherboard manufacturer?  It may not install without using the compatibility mode for Vista.  You can use that by right clicking on the set-up.exec file within that download and choosing "troubleshoot".  It would seem like the O.S. in your pc is trying to send a command to shut-down to the board but the communication is failing?  Updating the drivers for the board might be the answer.  I'd make a back-up image before trying it so you can re-store the O.S. though!
    Wednesday, January 14, 2009 11:56 PM
  • Hi newerd,

    I'm not 100% on what you would like me to try. It is a dell so I can get everything from Dell downloads (I believe Dell makes there own MBs). Are you talking about the chipset driver? If so, I do have the latest one Dell is offering. I went there this morning to see if there had been any newer driver releases for anything on my computer and there wasn't.

    If you aren't talking about the chipset driver or if you think I should try to reinstall the chipset driver please let me know. Also if you think I can download the chipset driver and try to find troubleshoot.

    Thanks,

    dreinert
    Thursday, January 15, 2009 12:03 AM
  • While your at it you might also want to see if the version of the BIOS you are using is the latest. (The version is displayed on the bottom of the Dell start up screen.)
    Thursday, January 15, 2009 12:21 AM
  • Yes,  I was referring to the chipset drivers.  I don't think it would help to re-install the same Dell drivers.  Another possibility would be to find out what chipset your board employs and download the drivers directly from the chipset manufacturer and install those (using compatibility mode if necessary).  Again be sure to save an O.S. image in case something goes VERY bad.  Don't recommend this except for Beta operating systems.....normally it's best to use the drivers from the computer manufacturer but Dell may not have as new a driver as the chipset manufacturer.   Don't be afraid to experiment......it's part of the fun in trying out a throw-away operating system.  Hope I didn't send you on a wild goose chase!
    Thursday, January 15, 2009 2:00 AM
  •  I have the same problem on my desktop.
    Upgraded it from Vista to Windows 7, when I choose shutdown it start shutting down to the point that my monitor says 'no signal', my mouse is turning off (red light disappears) en leds on my keyboard go out. On that point normally my pc shutdown in a second, but with Windows 7 it stays on. Fans keep spinning, harddisk keep spinning.
    Have to shut it down with the power button.
    When restarting Windows 7 start normally, so it is a nice shut down.


    All the things remind me of the old 'it is now safe to turn of your computer' screen back in Win95, only thing now is that no message appear on the screen.
    Vista didn't have this problem.
    Friday, January 16, 2009 9:18 AM
  • I have been having a very similar issue.  I have Windows 7 installed on my Toshiba Laptop.  The times when it doesn't want to shutdown or restart is when there was a program that has crashed.  If there isn't a crash, it will do anything I want it to, but the minute something crashes and I have to End Task, then it won't shutdown.
    Thursday, February 12, 2009 1:48 AM
  •  I have been having a very similar issue.  I have Windows 7 installed on my Toshiba Laptop.  The times when it doesn't want to shutdown or restart is when there was a program that has crashed.  If there isn't a crash, it will do anything I want it to, but the minute something crashes and I have to End Task, then it won't shutdown.
    Thursday, February 12, 2009 1:48 AM
  • Shutdown issues are (IMO) mostly due to hanging apps that won't close gracefully.
    To figure out which one, open Task Manager to the Processes tab and attempt to shut down.
    Look for any unusual activity just before the system hangs.

    Beyond that, I'd have to suggest killing off processes that are running prior to shutting down.
    End 4 or 5 processes (making a note of which ones) and then shutdown.  If it hangs, you didn't find it - if it doesn't hang, then you've found it.  Continue to do this with groups of 4 or 5 until you find the process that's causing it.

    In the event that this doesn't locate it, then try killing them cumulatively - kill the first 4 or 5, then kill the first 8 or 10, etc.  This is in case that it's a problem with one app relying on another.

    Eventually you'll have killed everything and it'll either work or not work.  If it does work you'll be able to identify the process by trial and error - if it doesn't work, then I'd have to suspect an issue with either drivers or the Windows OS.
    - John
    Thursday, February 12, 2009 2:41 PM
  • I have the same problem. If I choose Shutdown, it gets stuck in the "Shutting down" screen for ever and the only option is to turn power off. I have tried to close all processes very shutting down, run windows update, check for updated drivers but still doesn't work. Any suggestion?

    BTW, Internet Explorer and MediaCenter are not working properly neither. They hang very often and the funny thing is that I cannot close the apps, not even from the task manager. The only option is to power off. A nightmare.
    Tuesday, March 10, 2009 8:57 PM
  • it might be worth posting what anti-virus / firewall software those of you with the shut down problems are using in case its something like that causing it as i had this issue while i was trying to use the Kapersky Technical preview for Windows 7,once removed the problem went away. Also are you using any form of virtual cd drive software as that may be causing it.
    Wednesday, March 11, 2009 8:51 PM
  • I notice that if explorer is hanging I can't kill it from task manager. The same is for Media Player. When I can't kill it I also can't shutdown or reset my DELL Inspiron 1520. Only Hibernate works.


    Senior .NET Developer
    Thursday, March 12, 2009 12:53 PM
  • You would need to determine on your own what this is in your case since there are many things could be causing it.


    *It could just be a stubborn service process. 
    Follow these steps:
    Go to control panel, administrative tools, services
    Try disabling services you don't need and see if that resolves your issue.

    Examples would be (smart card, touch screen, etc). 
    Out of the box, typical services are enabled by default.  However, they are probably several not needed.

    You can attempt to determine the culprit by stopping each service one by one to see how long each take.  This may give you a better understanding of what eadch service does. 

    *It could be a corrupt virtual paging file. 
    You could recreate it by following these steps:
    Go to control panel, system, advanced, performance settings button, advanced tab, virtual memory change button.  Click no paging file, then set, ok, then reboot.  Once rebooted, repeat and if not recreated automatically already, click system managed, ok, reboot.

    *If you suspect it might be your system restore directory, you can try disabling it and restarting it upon reboot.  However, this will delete all your previous restore points.
    Follow these steps:
    Go to control panel, system, system restore tab, then turn off system restore box.  Reboot, repeat and turn on.


    *It can be helpful to every once in a while to delete temporary files.  Not just temporary internet files.  There are many utilities available on the internet to help with this task.  However, with Vista and Win7, they have added several temp locations so make sure the software you use is Vista compatible.

    These folders are usually safe to empty "C:\WINDOWS\Minidump", "C:\WINDOWS\Temp", "C:\temp".

    Friday, March 13, 2009 7:16 PM
  • Compu_guy Said:    I have been having a very similar issue.  I have Windows 7 installed on my Toshiba Laptop.  The times when it doesn't want to shutdown or restart is when there was a program that has crashed.  If there isn't a crash, it will do anything I want it to, but the minute something crashes and I have to End Task, then it won't shutdown.

    This is the exact issue I am having.  I am running an HP Pavilion Laptop DV6663.  Runs great until there is a crash in one of the programs.  After that, the system takes forever to startup.

    Sure hope there is a solution soon.

    Dale Peronteau
    peronteau@gmail.com
    Monday, November 16, 2009 7:28 PM
  • I have the same problem on a Jetta laptop. It is NOT related to applications not closing, because this happens if I shutdown immediately after a boot. It may be related to the DVD drive. Does anybody have any information on this yet? I notice that there are 285,000 hits on Bing searching for '"Windows 7" shutdown hang'. Maybe it's not such an isolated problem.
    Sunday, November 22, 2009 6:24 PM
  • TWO QUESTIONS FOR ALL OF YOU:

    1.) Did you have the update icon on the 'shut down' button?
    2.) Did you turn on Automatic updates?

    Because this same thing happens to my Toshiba M5 laptop and HP d530 CMT desktop.

    I would pinpoint that some sort of Windows update during the period of November 14 - 21st that is causing it. Because my machine is no longer able to shut down after that date, and the update icon still hangs around the "shut down" button. I have to do a restart, and turn it off during POST.
    Monday, November 30, 2009 7:31 PM
  • Hi NEUTRALIST:

             I don't know if it's related but you might read the news story about a possible Windows Update problem:

    http://www.tomshardware.co.uk/Microsoft-Windows-Black-Screen-Death,news-32330.html
    Monday, November 30, 2009 10:35 PM
  • Hi NEUTRALIST:

             I don't know if it's related but you might read the news story about a possible Windows Update problem:

    http://www.tomshardware.co.uk/Microsoft-Windows-Black-Screen-Death,news-32330.html
    Thanks for the info. I was able to isolate it. The problematic update is KB976098 : Time Zone Update. I got rid of it and both my machines now shut down properly. When I put the updates back in I got problem all over again. There are many people reported problems, and most of them have Comodo Internet Security installed.
    Wednesday, December 02, 2009 4:58 PM

  • Same symptom - system hangs on shutdown / restart at the "Logging Off" screen.  Clean Win7 64bit home premium install, RAM & HD diags find no faults (RAID1, after each hard reset I run verification - sometimes no errors, sometimes 3-5, most I've seen is 10).

    ASUS Rampage II Gene MB (no overclocking)
    Core i7 920
    6GB Corsair RAM
    EVGA GeForce 275 (no overclocking)
    Dual Hitachi 1TB drives RAID1
    DVD-ROM, DVD-RW
    CF reader
    USB kb/mouse/webcam
    Mapped drive to local NAS backup
    ZoneAlarm latest Win7 version

    Latest MS updates, latest Intel Storage driver, applied Intel chipset updates
    Latest drivers for all installed devices (I could find)

    powercfg -energy  reports some USB issues, so I suspect there needs to be a new Intel chipset update for the ICH10R

    System runs great otherwise, wish I could put my finger on exactly what was hanging on logoff so I could disable / update / fix.  Really annoying.


    Wednesday, December 02, 2009 5:42 PM
  • I upgraded my Dell XPS420 PC to Windows 7 Home prem 32bit performing an in-place upgrade.  I did that on 11/19/09.....and for at least 1 week my PC shutdown just fine.  Sometime last week, could have been following Microsoft's Windows Upadte of 11/09/09....I started to have problems shutting down.  The screen would go to Shutting Down woth the blue circle..turning.....I waited 10 mins one time, the PC would not shutdown....I had to use the PC's Power Button.  I guess it is a good thing recent versions of Windows doesn't get corupted when a PC doesn't shutdown by itself.  The twist for me is, this issue doesn't seem to happen all the time.  If I were to power on my PC now, wotk on it for a hour or so...then shut it down...it would.  I doubt this has any impact, but I normally turn on my PC first thing in the morning....and it remains on all day...I turn it off before I go to bed....and this is when it refuses to shutdown (I mean really, I want to go to sleep and it doesn't...go figure).  I do use the Power features as to the Monitor and HD, but those settings are such that during the day both invoke as there are times I don't use the PC much during the Day.  Could be be an issue with how Windows 7 handles itself coming out of a Monitor\HD Power off state?  What makes no sense to this is, the Shutdown went fine for about 1 week after the Upgrade to 7, my Power settings have remained the same with no changes, I have not installed any new programs....Windows Updates are current.......basically my PC remains unchanged from the day the Upgrade was completed but yet 1 week later the shutdown issue surfaces.  There must be a solution, there are just too many users having this issue.  To shutdown processes in an effort to identify the possible culprit....would not fix the issue, the process would be needed and would re-start after re-booting.  It would seem this is, as was Vista Release issues, something Microsoft missed and needs to fix.  The other issue I have is, as well as many others, after the upgrade I had No Internet Connection.  My network Driver would not OBTAIN ip\DNS addresses....driver was updated to a Windows 7 driver, I had to set my Network Properties to Static settings.....this is an issue for Microsoft to fix as well.  These are the issues that surfaced following Vista's release and Microsoft said it would be different this time with Windows 7.......doesn't seem like that is so. 
    Thursday, December 03, 2009 3:15 PM
  • Here's something I found on another board. Seems to work. This soluytion is for peoplke with ASUS 5 (or similar) mobos. I have an ASUS P6T with the same hangup. Maybe this'll work for you:

    http://windows7forums.com/windows-7-support/5028-windows-7-wont-shut-down-help-2.html#post75228

    gridpool
    OK. I found the fix. It just took some more searching online. I found this post in a post copiedaround the Internet. I only take credit for the last BIOS change I found on my own....
    Click “Start”, on “Computer” click right mouse button and select “Properties”, click “Device Manager”
    Find the item labeled “IEEE 1394 Bus Host Controllers” and expand this group.
    This group only contains one device: “VIA 1394 OHCI Compilant Host Controller”
    Right click this item and select “Properties”, select “Power Management” tab, and finally check the “Allow the computer to turn off this device to save power”.
    After that the computer should power down normally.
    IF you can't find the VIA 1394 OHCI Compliant Host Controller in Device Manager (like me), do the following step- Reboot and go into the BIOS. The IEEE 1394 Controller is Enabled in there. Disable it, save BIOS settings and reboot into Windows7. Now the VIA 1394 Controller shows up in the Device Manager!! Isn't that backwards? Weird.
    Let me know how that goes.


    I have Windows 7 RTM 64bit Ultimate Edition, so if you have a slightly different build, you may have different results. I suggest you try this either way. Good luck
    Saturday, December 05, 2009 4:51 PM
  • hi im having the same problem as what u had it goes to the logging of page and thts it it gets stuck their :( i have only justy got my computer and just installed windows 7 and everything seems to be going wrong on it, did u find out what the problem was? thanx :)
    Monday, December 07, 2009 1:33 PM
  • Nope, still doing my own trouble shooting. Mine does not always encounter the Shutdown issue.  I would say I only experience this issue 2 out of 10 shutdowns.  My research shows it is a possible program, Process or Service that is not closing properly therefore hanging the Windows 7 from Closing and I believe that is correct.  I also believe that there are sufficent number of users reporting this issue that Microsoft will eventually get to work on this shutdown issue and most likely come up with a resolution before I do.  One user reported his shutdown issues began after the Windows 7 Updates on 11/19/09....and that could be so.  My PC shutdown fine for about about after I upgraded, and it seems my issues could have begun following the 11/19/09 Windows Updates....that is another reason why I feel a fix might come from Microsoft.........
    Monday, December 07, 2009 3:07 PM
  • I've got the same issue too, but only when my NAS drive is connected to the router, if the NAS drive is disconnected it shuts down fine, with the NAS drive connected I can't put my Lenovo X200 in Sleep or Hibernate mode or Shutdown.
    Friday, January 22, 2010 8:23 PM
  • I have a suggestion for Microsoft:
    Check how long it takes a service to shut down, and if it is taking too long, allow an operator to say it is ok to shut down without a response from the offending service.
    To quote the sage Yakov Smirnoff -
    'What a concept!'
    http://news.yakov.com/2008/10/still-smirnoffs-world-he-just-adjusted.html
    Wednesday, January 27, 2010 6:38 PM
  • This is happening when Microsoft has decided its best course of action is to shut down for you!

    Just a for instance:
    Let's say the OS has detected suspicious activity on the system and decided the "wise" course of action is to immediately shut down the whole system before any more damage is done....
    Should we be waiting for some sort of return code?
    I think at that point any "malware" has got you where it wants you.
    You no longer have any control of your machine,
    and it can jolly well do whatever it wants and you are powerless short of pulling the power cord.
    What do you do on a laptop?  Remove the battery? (look out for that caff-pow...!)
    I think the OS should be designed so that it retains some level of control.
    Otherwise I don't think the OS is a very good one.
    I think Bill Gates would back me up on that one.
    Wednesday, January 27, 2010 6:48 PM
  • Sorry, I put my response under the wrong post...
    See my further discussion of the implications of the system not shutting down.
    Here is my concern:
    It seems malware writers realize the best code to compromise are the 3rd party vendor's drivers.  They get installed early on, usually in protected mode or such that the OS is reluctant to terminate them.  These are also the modules which get updated most frequently.  So when you get that update from Yahoo, or Adobe, or RealMedia, or WinAmp, if they are not signed and check-summed AND you check all that stuff when you do the update, you are wide open to a 'man-in-the-middle' attack.
    Now you have code loaded which is hoping that your machine doesn't shut down!  Another win for the zombie-masters...

    THE POINT.... is
    it is VITAL that the OS maintain order.  3rd party vendors should have some say, but in the end, our only hope is with the OS (kernel).
    This is Windows 7!!
    In Fedora or Ubuntu years, that is about Win34!
    It's not like the kernel fits in 64k any more!

    I have 4GB of real memory with 1TB of Raid.
    Let's get with the program...
    Microsoft is competing with Security Enhanced Linux(SELinux).
    The update security protocol only allows fully signed updates via an enhanced YUM which really coordinates all module versioning.
    We are not back in the old IBM link-lib days.

    Microsoft may be using a similarly robust system, but they are surely keeping their light hidden under a bushel-basket.
    Wednesday, January 27, 2010 7:11 PM
  • Yes, I have.  But in that vein, I am no stranger.  It is the old IBM, "We don't support 3rd party software" gambit.  Do you think it is good policy to cinstantly say, "nvidia" got it wrong; we got it right!  Proper design of all software is to check and issue condition codes in an orderly fashion. No fair issuing yet a new order if severity which no one else has any idea what it means.
    Also in that vein, I have decided to change motherboards, so the question is, what size of penalty will Microsoft force me to pay because they can't play well with some of their vendors?  I think I should have the right to damages from both of them; including punitive damages.  After all, since Microsoft has more than 90% of the market, what is to slow them down from hurting all sorts of people with impunity?
    Their attitude is, "Like it or lump it!"  Just go see any of Steve Ballmer's sales presentations.  You could sell the disdain by the pound.
    http://scrapetv.com/News/News Pages/Business/images/steve-ballmer.jpg
    Wednesday, January 27, 2010 7:12 PM
  • I've ran into a "non-shutdown/hanging on shutdown" issue via Windows 7 shutdown button. Powering it off by holding down the power button was the only way to shut it down. The laptop was an HP dv6-1259dx model.

    My workaround: Loaded the Windows 7 boot disk into the DVD drive, Booted to it, selected system repair option instead of an "Install"....Then, did a system restore to 3 weeks prior and it works!

    Things I tried Prior: Flashed my BIOS to the newest ver....however, that did not solve the issue....I also looked through the system event logs - a good place to start to see what app is hanging, or possibly a device driver. In this case the only thing I seen in the history in those 3 weeks was a java update, windows updates, av updates....nothing special.....

    Possible Cause: Corrupt file, Windows update gone bad? ...lol
    Wednesday, February 03, 2010 5:11 AM
  • SIMPLE FIX FOR COMPUTER NOT POWERING DOWN AFTER SHUTDOWN WINDOWS 7!

    TRY THIS BEFORE YOU GO GEEK CRAZY!

    If your motherboard has a firewire port, you will need to check in device manager if it is set to allow the computer to switch off the device, SIMPLE and EASY. You can do this by going to properties of the devices under IEEE1394 Bus host controller and going to power management. After that, make sure the "allow this computer to turn off this device to save power" is ticked.

    Step by step for noobs:

    "Windows Start Button" >> Control Panel >> Hardware and Sound >> Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".

    Now your computer will shut down normally from here on out :)

    So to all you out there that believed the usual BS that it's the vendors fault (IE, ASUS), think again, it's yet another lame brain drain issue with a new OS from MS.

    PS
    A bonus!! Here is the answer without broken english read out of a book in some far off country! Americans are still good for something eh? Not worth employing though : O

    Monday, February 08, 2010 11:38 AM
  • I had the same problem.  This worked for me:

    Figured It Out wrote:

    Try this:

    1. Start
    2. control panel
    3. system and security
    4. power options
    5. change plan
    5. change advanced power settings
    6. scroll down to USB
    7.click USB setttings
    8. click USB selective suspend
    9. Disable

    That should work it did for my husband. We  stumbled upon it while trying to fix it. If you notice all of your errors in the log were with the USB device not entering suspend.
    Tuesday, February 09, 2010 2:59 AM
  • I had the same problem.  This worked for me:

    Figured It Out wrote:

    Try this:

    1. Start
    2. control panel
    3. system and security
    4. power options
    5. change plan
    5. change advanced power settings
    6. scroll down to USB
    7.click USB setttings
    8. click USB selective suspend
    9. Disable

    That should work it did for my husband. We  stumbled upon it while trying to fix it. If you notice all of your errors in the log were with the USB device not entering suspend.
    Tuesday, February 09, 2010 3:01 AM
  • Done that and not sure but you should have you pagefile on a seperate drive from your OS if you can. I have it installed on 2 seperate 250GB IDE Drives so it is not near my data or OS.
    Monday, March 01, 2010 6:50 AM
  • Re-installed w/o RAID! The NVIDIA GeForce 8300 controller on the M4N78 PRO with the AMI BIOS is a bit weird.  In SATA Mode only 4 SATA headers are active, but everything works fine; like Express Gate and SATA LightScribe.  In ACHI mode all 6 SATA work as well as SATA LightScribe, but Express Gate doesn't and boot can be real slow while doing a detect.  In RAID, you get hardware RAID plus two more SATA ports but little else.  The board was designed under Vista, so there are limited updates for Win 7.  The chipset DVD will not load on Win 7.  I got an M4A78T-E which is designed for Win 7 but uses DDR3!  (Wanna buy some slightly used memory chips?)  It uses an ATI SB750 controller.  Decided not to even try the RAID though because it is likely to have the same problem.  I'll bet RAID is only intended for using the machine as a server.
    The M4N78 PRO doesn't have an IEEE1394.
    Monday, March 01, 2010 10:30 AM
  • Hi Mark,
    With 4GB of DDR2 ram and now 4GB DDR3, 2GB on each channel, I have yet to see the page file do anything!  With AMD Phenom II Quad core processors, I have yet to see an OS which uses more than 3/4 the available RAM.  With RAID 0 or RAID 0+1, the system hardly ever pauses or hesitates.  You can build such a machine for under $1000 plus cost of the OS.  $100 for case & PS, $150 for MOBO, $150 for CPU, $150 for RAM, $200 - $400 for Drives, $30 for DVD, maybe another $100 for misc.  See the cost of the OS has become 10-20% of the cost of the machine if you go Windows.
    Sorry, I'm a snob.  Only go with SATA WD drives.  They are fast, reliable, run cool and cheap $0.10 a GB.  More video than I can use & Gigabit ethernet come with the MOBO.  With multi-port SATA controllers, hot-plugable eSATA RAID drives will be available for around $500.  That will be speed, reliability.and portability.  The next challenge for OS designers is to separate ALL usercentric info, like in 'AppData>roaming' so that you can swap application program info from machine to machine.
    The objective is to look at the hardware AND the OS as a SERVICE you just plug into.  Then you wouldn't be locked into the machine.  Right now I have the same podcasts and e-mail on 5 or 6 machines because they don't know what I have done on the other machine.  U3 and other attempts at doing this have been miserable failures to date.  Browsing e-mail on even a fast web connection is miserable, not to mention the problems with attachments.
    Monday, March 01, 2010 7:53 PM
  • THANK YOU , Mrs. and Mr. georgeZeta !

    My story goes like this;

    Verizon came out yesterday to upgrade my DSL connection to FiOS (Westell UltraLine Series3 Model 9100EM router w/most recent firmware).  After the install, I've been trying to shutdown or reboot normally, but could only get as far as the "Windows is shutting down" screen which, of course, forced the hard shutdown. After trying your fix, and several shutdowns and reboots since, on my Dell XPS 435T/9000 (Win7 HP, 64bit) everything is finally back to normal again.

    Let me add that my error logs - I keep forgetting how handy those things can be - showed similar issues as yours.  Also, prior to the Fios install, shutdowns had been working normally.

    Again, much thanks...

    SurfCook1.

     

    Friday, April 02, 2010 4:49 PM
  • I jave a similar problem, a couple days ago there was an update in the shut down box, I shutdown and it updated. Now when I try to shut down, .... it does shut down but within 5 minutes it restarts on its own, sleep is the same goes down within a few minutes bang back up. The only way to keep it off is to shut down thru start and then pwer off power supply. This just started a few days ago, very irritateing .

     

    birda40

    Saturday, April 03, 2010 7:07 AM
  • I had the same problem.  This worked for me:

    Figured It Out wrote:

    Try this:

    1. Start
    2. control panel
    3. system and security
    4. power options
    5. change plan
    5. change advanced power settings
    6. scroll down to USB
    7.click USB setttings
    8. click USB selective suspend
    9. Disable

    That should work it did for my husband. We  stumbled upon it while trying to fix it. If you notice all of your errors in the log were with the USB device not entering suspend.
    thanks this worked for me too!
    Saturday, May 15, 2010 1:03 AM
  • hi, I had the same problem. I don't know if this solution will help you, but it solved my problem. In the first instance I kept my finger on the' power off' button until it closed . Then I went back into the computer as usual. Right click on your windows explorer to the internet connection and highlight 'Run As Administrator'.

    This solved my problem for the moment.

    Sunday, May 16, 2010 8:59 AM
  • Thank you. That did the trick for me as well. 
    Friday, May 21, 2010 9:51 PM
  • I am having the same problem as dreinert. Please let me know if anyone figures out a fix.

    thanks

    Wednesday, May 26, 2010 1:45 PM
  • Hi GeorgeZeta,

    Thank you very much. I tried your solution and it works. Now I can sleep peacefully :-D

    Grazie

     

    Monday, June 07, 2010 9:18 AM
  • I had the same problem on a Dell Precision M6400 and it came down to the DELL software DCP, when i uninstalled all the DELL software (leaving relevant drivers required) the problem went away and the laptop was significantly faster as well.

     

    Hope that helps

     

    Pete

    Monday, June 07, 2010 11:03 AM
  • Thank you so much!!  This worked for me!
    Saturday, July 24, 2010 2:19 PM
  • This worked for me, thanks! Had the same issue, on an ASUS system.
    Friday, August 20, 2010 3:41 PM
  • Hello i had the same problem well because when the first time you get windows 7 it does that when the first shutdown has begun. however it toke a hour for me to shutdown on ultimate 64 bit.
    Thursday, December 23, 2010 3:05 AM
  • I had the same problem.  This worked for me:

    Figured It Out wrote:

    Try this:

    1. Start
    2. control panel
    3. system and security
    4. power options
    5. change plan
    5. change advanced power settings
    6. scroll down to USB
    7.click USB setttings
    8. click USB selective suspend
    9. Disable

    That should work it did for my husband. We  stumbled upon it while trying to fix it. If you notice all of your errors in the log were with the USB device not entering suspend.
    My HP Pavilion dv6 with windows 7 was hanging indefinitely at shutdown as well.  I tried the fix recommended by george zeta for disabling USB selective suspend.  The computer shuts down normally now with no hint of hanging at the logging off screen.  I love computer forums! Thanks!
    Friday, January 28, 2011 3:59 AM
  • I  the same problem like everyone else on the window 7 not wanting to shutdown w/o using the power button. But, once I logged on to windows then it would not do the normal shutdow w/o using power button. Checked the system event log and showed that I might have a hd problem too! Had to put the hard drive in another machine running the same os and it had system file mostly from upgrade to software or uninstalled software. Then ghosted the drive (should have done that first too). But, I went into the system configurator and turned off all startups, but it lefted on all the necessary startups, some of them I turned them back on but I am trying to the memory usage to under 1 gb as I only 2gb of memory, and turned off all after hiding all the microsoft ones. For me ending processes in the taskmgr didn't work for me as it allowed me too turn off that needed windows tasks. So thanks for all your help and microsoft for hosting this forum. Also I purchase the new hard drive 4 months ago, but maybe some of those hard shutdowns gave the hd some of those file problems.

    thanks again


    Mike Horrigan
    Friday, February 18, 2011 10:55 PM
  • The following points will provide a better understanding of importance of proper shutdown in Windows 7 operating system:

    - Safety of filing system
    - Durability of operating system
    - Protection of registry values
    - Protection of hardware


    Safety of filing system
    Improper shutdown can cause serious damage to the filling system of hard disk, in severe cases the partition may be corrupted. Windows 7 is a more complex and detailed version of Microsoft and improper shutdown can result in data loss very easily.

    Durability of operating system
    A lot of processes are running at the time of shutdown. If the computer is shutdown improperly that may lead to corruption of the operating system. A proper shutdown will ensure the durability of operating system. The performance of the system will remain the same as it was before. Improper shutdown may affect system restore.

    Protection of registry values
    Proper shutdown will also protect the registry values. Registry values play an important role in the functioning of the operating system. If the registry keys are damaged they need to be fixed with the help of any registry repairing software.

    Protection of hardware
    Improper shutdown can damage the system’s hardware. It is advisable that Windows 7 user should turn off their computer to assure longer life span of hardware. Improper shutdown corrupts driver files and the devices associated with them will not function.
    Monday, February 21, 2011 11:14 AM
  • same problem,wont shut down unless i use power off switch & i get a black window everytime i do try to shutdown telling me programmes are running in the background but there are no programmes on the list on that black page.Then i get the shutdown screen & wheel but it will not shut down.

     

    Ive looked for the waitsuspeend to edit it in the regkeys (HKey_Current_User/controll desktop) but i dont have that in there or the append controll key. all my drivers are uptodate and correct for win7 use my gc is a gforce 460 dx11 i have 4gb ddr2 800 1tb disk HD space & running win7 Home 64bit on a amd 7850 DC

    Monday, March 21, 2011 7:44 PM

  • *It could be a corrupt virtual paging file. 
    You could recreate it by following these steps:
    Go to control panel, system, advanced, performance settings button, advanced tab, virtual memory change button.  Click no paging file, then set, ok, then reboot.  Once rebooted, repeat and if not recreated automatically already, click system managed, ok, reboot.

    I was getting "Page fault in non paged area" BSOD every other startup, LKGC got it booted without issue but it wouldn't shutdown. Did this and it worked. 

    Thanks 
    Friday, May 27, 2011 5:46 PM
  • I've had this same problem since I bought an OEM installated Windows 7 machine six months ago.  My machine is a Toshia Qosmio X505.  The USB ports also do not recognize new devices without a reboot.

     

    I believe this is a fundamental flaw in the way Windows 7 works with the underlying computer architecture.  The suggestions above on this website show a deflection of responsibility implying that each instance is unique.  This is not a unique problem.  It is a proliferated problem in Windows 7 and is either a bug in the software or a flaw in the specifications given by Microsoft to hardware developers.  In short the emperor (MSFT) has no clothes.

     

    My hope is that Microsoft will go back to the design team and give us a system update that will have the operating system working smoothly with the hardware it is intended to operate.

     

    How about it Microsoft? 

    Saturday, June 04, 2011 4:25 PM
  • Some of the time.

    signed peachesd94

    Monday, June 20, 2011 2:16 AM
  • Thank You georgeZeta, I tried this, then I had to "kill" my P C, reboot it, & then I shut it down the normal way, & it worked, I have been reading & looking & killing my machine for about a month searching for a solution, & this is the first one that has worked for me... my thanks to you, again...Don

    I guess I spoke too soon, after I did this, it shut down correctly once, & then went back to the same ol "rut"... & I tryed redoing it in every way, & it still don't shut down, oh well the "kill switch" works good until Microsoft figures it out...Don
    Friday, June 24, 2011 10:15 PM
  • Hello. I had the same problem. I gone nuts until I found the solution. The problem seems to be due to badly written Nvidia drivers.

    Try Disabling the Nvidia Update Service and the NVIDIA Display Driver Service. This is performed thru the Services section in Control Panel. By disabling these two services I get the system shutting down perfectly and even the start will be done more quickly.

    Those two services allow the Nividia update check and the access to Nvidia settings from Control Panel. Disabling these services does not affect the usage of Nvidia video drivers, it justs disable the icon, context menu and control panel access.

     


    Marcelo - un webmaster de Argentina
    Tuesday, June 28, 2011 4:39 PM
  • Hi

    Found a solution which works straight away, if you're on similar case.

     

    Basically, Win 7 installation set IEEE interface not enabled to be shutdown .

    So , with one checkbox it got solved:

    >> Go into the windows control panel and the device manager to the tab for IEEE-1394 Bus Host Controllers and click the tab to expand it then right click for properties and under power managment click "Allow the computer to turn off this device...." and all is back the way it should be!

     

    http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/pc-doesnt-shut-down-wwindows7/02f1744f-82a6-445c-a1d1-ff279c4b18a4


    Wednesday, July 06, 2011 3:13 PM
  • Hi guys,

    Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller" (this could be different on your machine) >> Click on "Power Management" tab >> Check the box "Allow the computer to turn off this device to save power" >> click "OK".

     

    This work for me with Asus P5B-e motherboard and Windows 7 Home Premium x64!  :)

    At least Asus 's case, it works!

     

    -=Captcurzk=-

     


    I'm old man but still alive as well ;)
    • Edited by Captcurzk Wednesday, November 02, 2011 5:31 PM
    Wednesday, November 02, 2011 5:23 PM
  • OK I have this same problem, but when I go to

    Device Manager >> IEEE1394 Bus host controller (expand) >> double click "VIA 1394 OHCI Compliant Host Controller

    There is no power management tab to select.  What am I missing?

    Monday, December 05, 2011 2:46 AM
  • I know what it means. it simply means you need to insert a disk that has a ISO image ( a type of compressing file that can be extracted but not really supposed to be extract, its supposed to be mounted) that you should have with windows 7 and needs a empty disk to make a system image. I've never done this, but in the booting part, I think your supposed to put the disk inside laptop/computer and probably it will work automatically and you have to do some stuff. 
    Friday, January 06, 2012 12:02 AM
  • Hello. I had the same problem. I gone nuts until I found the solution. The problem seems to be due to badly written Nvidia drivers.

    Try Disabling the Nvidia Update Service and the NVIDIA Display Driver Service. This is performed thru the Services section in Control Panel. By disabling these two services I get the system shutting down perfectly and even the start will be done more quickly.

    Those two services allow the Nividia update check and the access to Nvidia settings from Control Panel. Disabling these services does not affect the usage of Nvidia video drivers, it justs disable the icon, context menu and control panel access.

    Hey everyone - just built a custom computer, installed win7 on it... (not a super wizard with computers), but I was able to try all the "easy/quick" fix options on this forum, out of all the ones I tried ( the 3 or 4 EASY ) listed one, THIS ONE FIXED MY ISSUE!

    What was happening

    - shutdown was getting hungup and the circle would freeze about 15 seconds into the "shutting down screen"

    -computer tower fans and LED's wouldn't go off during a sleep (Both this and the above issue would require me to hold the power button down to manually turn off)

    -LED lights on mouse were staying lit up after shutdown, would have to unplug manually

    Just wanted to say thanks Kent! Would never of tried this and was gonna go spend money having memory express fix this! :) Thought i'd make an account and give this post the credit it deserved!

    Wednesday, April 11, 2012 2:40 AM
  • Hi TeeLow

    This fixed my problem with an Asus PC and Windows 7, I spent way too much time before i read you info trying to solve it.

    Thanks alot.

    Friday, May 04, 2012 7:33 PM
  • just hold the off button down for 10 seconds, gets you out of the endless loop and you can start again
    Friday, May 18, 2012 1:58 PM
  • i recently have same prob. computer will not shut down.... can only pick sleep or hibernate option....all updates have been done and nothing has been changed in set up.    what is the latest solution??

    Monday, June 04, 2012 6:26 AM
  • i too have this problem. happened last night for th first time..... grrrrrr
    Monday, June 04, 2012 6:27 AM
  • At least I know I'm not alone. I have it every couple days or so. Startup only hung once, but I'm hoping startup manager in Winpatrol helped. But it still won't shut down sometimes, just stays on the blue screen. I have run Avast, ESET and Malwarebytes scans, so I know it's not a virus.
    Wednesday, June 13, 2012 4:36 PM
  • Actually boss m having the same issues of hanging media player and sometime win 7 home basic genuine doesn't shutdown if u got d working solution till date  then please let me know .............:)

    notify me on my gmail:akash.tyagi@gmail.com
    • Edited by Akashindia Tuesday, September 25, 2012 8:41 AM
    Tuesday, September 25, 2012 8:40 AM
  • For what it's worth I solved the shut down problem by closing Windows Defender.  I was also running Norton but was not aware Defernder was running in the background.  I am running Vista SP2  all updates. 

    Tuesday, February 19, 2013 12:35 AM