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Can't print. Error message: Active Directory Domain Service is currently unavailable

    Question

  • Suddently I can't print. When I select "find printer" I receive error message "Active Directory Domain Service is currently unavailable" I have Windows 7 and am trying to print to Canon MX870. Printed fine when I left for work this morning. I have no idea what happened. Any suggestions? I've tried a variety of things over the past 3 hours with no luck. Can't print from word, outlook notepad.

    Thursday, December 01, 2011 5:10 AM

Answers

All replies

  • Hi,

     

    Method 1:

     

    Troubleshoot printer problems

    http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

     

    Fix printing problems by resetting the print spooler

    http://support.microsoft.com/kb/2000007

     

    Check if the issue is resolved.

     

    Method 2:

     

    Let us try updating the printer driver which might help you in resolving the issue.

     

    Click on the link below for more information on updating the printer drivers.

     

    Find and install printer drivers

    http://windows.microsoft.com/en-US/windows-vista/Find-and-install-printer-drivers

     

    Check if the issue is resolved.

     

    Method 3:

     

    Remove the printer and add it again:

     

    ·         Go to Control Panel

    ·         Select Printers

    ·         Right-click on Add Printer

    ·         Select Run as Administrator

     

    Now try to add your network printer

     

     

    Regards,

    Leo   Huang

     

     


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    Friday, December 02, 2011 3:06 AM
    Moderator
  • Hello, none of those options listed above worked for me. I get the "Active Directory..." message when trying to add printer on Word, the "cant open find printer" message when trying to print from web, and the print management or services options do not appear in my Windows 7 control panel, even after search.

    I think I might've made an adjustment to my user security, or access settings, device settings, or may have deleted something? My network printer does show in the Devices section, and is installed correctly. It's just that programs such as Word just cannot access and print.

    Any advice please?

    Saturday, September 01, 2012 7:43 AM