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Dell Inspiron 1525 Integrated WebCam not working in Windows 7 64-bit.

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  • Inspiron 1525 Integrated WebCam not working in Windows 7 64-bit.  I have tried reloading drivers and software. Uninstalled and re-installed multiple times. Making sure that WIA is turned on in services. Tried compatibility mode. Downloaded various driver versions from Creative's website and from Dell. Re-installed the A16 bios upgrade (as suggested by Dell). I used msconfig to make sure that no other applications were started or running. Uninstalled Live Messenger. Device Manager recognizes the camera and says that it is working properly. Despite all of that I still get the message "Camera is not available. Please make sure it is not in use by another program" when using the Dell Web Cam application or Live Messenger. When trying to acquire image with ArcSoft or HP Photo suite I get "Camera is unavailable" as well.  Even in Safemode with all drivers disabled I get the same message. I used the camera just before doing the clean install of Windows 7 64-bit so I know that it is not a hardware issue, but it does appear that there is some type of hardware incompatibility issue with "7". Any ideas? Possible OS settings I'm missing? 
    Friday, January 23, 2009 4:01 PM

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    Mark L. Ferguson MS-MVP
    Tuesday, February 17, 2009 3:08 PM
  • Re: Inspiron 1525 Integrated WebCam not working in Vista 64bit (new install)
    By shawnshine in General Hardware

    I wanted to update a recent development. After becoming so frustrated with the lack of support, DELL included, I decided to switch back to my original installation that shipped with my laptop, Vista 32 bit Home Edition with Dell Media Direct 3.5.  Well, of course, this being DELL, something had to go horribly wrong. Short version: Media Direct does not correctly install and function. I won't go into it as there are dozens upon dozens of threads about this issue already. So after a couple of weeks of using a crippled Vista 32 bit, I found some time this weekend to work on the issue. I re-installed Vista 64 bit. Everything was on the up and up. Mind you this is an Inspiron 1525 and DELL doesn't have many 64 bit drivers for most things it needs, so I did some creative searching of a few other laptops, like VOSTRO, XPS, and a 1720. Everything was in place and working great. Now it was time for the camera. I begin re-installing the camera driver as supplied by DELL, triple checking to make sure that it is 64 Bit compatible. During the install, this time I noticed something I hadn't before, the package wanted to install in the C:\Program Files (x86)\Dell  directory. On a gut instinct hunch, I changed this to C:\Program Files\Dell.  I'll be danged if this didn't work. So at this point, I'm just sitting (sic) in tall cotton. I wanted to make sure that this was indeed the solution, so I re-installed everything again, the same way, and it did work. So now that I had everything working in, I decided to tackle the Windows 7 beta 64 bit OS. I followed what was essentially the same steps, only this time I let the camera install in the Program Files (x86) directory. And as I suspected, the camera did not work. I then re-installed Win7 following the same steps as earlier putting camera in the C:\Program Files\Dell directory and camera works great. BTW, Win7 64bit is AWESOME. I do not know why I have never heard anyone else ever talk about this, either here or on any other Forum. But since the issue with the camera, I've since fixed a couple other software installation issues by doing the same thing. If you have problems with 32 bit software running correctly, it is worth trying to chage the default installation directory. Note: I never did get Media Direct 3.5 to every work again, not that I really care. MD3.5 is a *** anyway.

    Monday, February 23, 2009 8:05 PM
  • Wow Shawn! That was some hard core troubleshooting. Inspiring as well. I've been having a couple of bluetooth and webcam troubles of my own. I've kind of developed work arounds with my problems after doing my own troubleshooting for a couple of days. But, after reading your story, you have given me newfound strength to continue my fight for synchronization between my acer laptop and windows 7. Thanks for giving so much detail on your endeavors, and keep up the good work!
    Wednesday, February 25, 2009 10:58 AM
  • Very brief guide to drivers for upgrading a Dell Inspiron 1525 from Vista 32-bit to Vista 64-bit or Windows 7 64-bit.

     

    The Dell Inspiron 1525 is an extremely popular model of laptop and is a very good choice for a Dual-Core cpu at a relatively good price point. However, it has one very big drawback, it ships with only a 32 bit OS. Simply put, a dual-core cpu is a 64-bit processor and the operating system that comes with the laptop is Microsoft Vista Home, which operates at 32-bits. You’ve paid for four lanes of highway, but you’re only using two! Upgrading to Windows XP 64 bit, Vista 64 bit, or even the Windows 7 beta (test version) 64 bit operating system is the only way to take advantage of the additional speed you’ve paid for. And it is worth it.

     

    Dell does not support, suggest, or recommend upgrading your OS to anything other than the factory installed OS. So if you upgrade, you’re on your own. If you’re unsure of how this may affect your warranty, I strongly suggest you contact Dell before doing any modification of your OS. I also highly suggest you back up all of your data, either to an online storage spot or to cd/dvd discs where you can easily access it after the upgrade is complete. (NOTE: I recommend you make that a bi-weekly, if not a bi-daily, habit) Backup! Backup! Backup! Next make sure you have all of the original CD’s and installation material that came with your laptop in case you want to restore the original settings later on. There are hundreds of online guides that will walk you through the upgrade process. Google it and you should be able to find one that works for you.

     

    Dell does not offer a readily available list of drivers for 64-bit operating systems. The purpose of this here is simply to give a list of drivers that I downloaded that worked for me. After doing a fresh, clean install of Vista 64-bit, I got out the Driver Installation disk that came with my Inspiron 1525. On that disk, there are several drivers that are already 64-bit compatible. Insert the disk and select Vista 64 bit under Operating System. Click on extract for each driver you want and under the View pane it will tell you if it is 64-bit compatible. Some drivers under the Vista 32 bit section will also show if they are compatible with 64 bit. Install each of the drivers that meet the criteria. Alternatively, you can go to the Dell Website and enter your Service Tag number (from the back of the laptop) and Dell will provide you a list of all drivers that shipped with your laptop. Click on each one and select the Compatibility option to see if it is 64 bit or not. If it is, download and install.

     

    As I said before, Dell does not have a readily available list of drivers that may be needed after a clean install of a 64 bit OS. Here I will offer the drivers that I hunted down that worked for my installation of both Vista 64 bit and Windows 7 beta 64 bit. These drivers are not necessarily listed as being for the Inspiron 1525, but I have installed them and they provide the same functionality on the 1525 as their 32-bit counterparts. To find them, simply go to Dell’s website, in the drop down box next to the search bar select “Support and Help” and type the R number in the search bar. The driver should be the first one listed. Click and download. Once downloaded, double click to install. That simple.

     

    Downloaded Drivers:

    R153910

    Sigmatel STAC 92xx C-Major HD Audio 64bit

    R165805

    Dell TouchPad / Pointing Stick 64bit

    R166187

    Intel Mobile Chipset  32bit/64bit*

    R166188

    Ricoh r5c833  Card 32bit/64bit*

    R166201

    Intel Turbo Memory 32bit/64bit*

    R173082

    Creative Labs Integrated Webcam 32bit/64bit*

    R174292

    Dell Wireless 1395 WLAN MiniCard*

    R181307

    Java Runtime Enviornment jre-6u5*

    R182065

    Dell Recommended Vista Power Management Settings 32bit/64bit

    R182249

    Dell QuickSet 64bit*

    R167854

    Marvell 88E80XX 10/100 Ethernet Controller 32bit/64bit*

     

    *available on the Driver CD




    Additional variations you may wish to try:

    R196522

    Dell QuickSet 64bit

    R198006

    QuickSet 64bit

    R200495

    Dell QuickSet 64bit

    R180762

    Dell QuickSet 32bit

    R163853

    Dell QuickSet 64bit

    R174292

    Dell Wireless 1490 Dual-Band WLAN MiniCard 32bit/64bit

    Important:

    Dell Support Center does not work with 64 bit OS.

    Dell DataSafe Online works, but not very well. For online backup, try MOXY.

    Dell Media Direct 3.5 may be permanently deleted from your system if you upgrade and may not fully re-install even when performing a complete re-install via the reinstallation disk provided by Dell.

     

    A few other things that I’d like to mention. First, is that you may find it difficult for some of your applications or software to work with a 64 bit OS. Try Compatibility mode. This will work for probably 60% - 80% of all software. For the rest, it’s hit or miss. Check the softwares’ website for suggestions. Secondly, if your Inspiron 1525 has a built in webcam, try this: When installing, change the default installation directory from “C:\Program Files (x86)\Dell” to just “C:\Program Files\Dell”. This simple change was all that was needed to fix a very pesky problem which was preventing me from using the Webcam. And if you find any other software giving you a hard time, ie: ScreenSavers, this solution may well work for them too. Third, you may need to re-install the Sigmatel STAC 92xx C-Major HD Audio driver after you install the webcam to get the built-in microphone to work correctly. During one install, I had to do this, during another I didn’t. So I just offer it up as a suggestion if needed.  

     

    NOTE: You can obtain a free test version of Windows 7 beta from Microsoft, but they do warn that its license expires in August of 2009 and you will need to uninstall it after that point. Therefore, I only recommend using Windows 7 for those who are technically inclined. Stick with Vista if you don’t want to, or don’t like to, install a clean copy of the OS every few months. I will strongly urge you to purchase a copy of Windows 7 once it becomes commercially available as I have almost nothing but good things to say about the beta (test) version. I’m pretty sure the bag of chips will be included in the price.

     

    UPDATE: 5/6/2009  I completely forgot to list R168730 Creative Labs Dell Webcam Manager to the list (How on earth did you guys let me get away with that? It's like the whole point of this guide, right?). Anyway, here it is. Please add it to your list of drivers to download. I guess it's the obvious things that get us. BTW - Windows 7 RC is a must have. It is simply beautiful.  - shawnshine

    • Edited by shawnshine Thursday, May 07, 2009 2:27 AM update
    Tuesday, March 10, 2009 11:32 PM
  • For weeks, I was frustrated by exacly the same webcam trouble. I am now using webcam in a XP virtual machine, damn it.
    If your solution works, I owe you, my friend :)
    It must work!
    Thursday, March 12, 2009 8:13 PM
  • thanks a lot for this exhaustive post. well i too have the laptop of this same config. and i am going to do all what u have laid out here. seems that u r indeed correct about the speed increase in the 32 bit to 64 bit migration. does visual studio and sql server 2005 work well in a 64 bit. i have them both , but only 32 bit editions with me.
    Wednesday, April 29, 2009 5:10 AM
  • dear shawn,

    as per your post guide i did all the installations fine for my same config laptop with windows vista ultimate. but i stuck one place and thats the AERO interface. my vista works fine but it has no aero, or aero is disabled. though the laptop has the best resolutiuon of 1200 x 800 ... also after getting the drivers installed i found that the video drivers were missing for the video adapter in device manager. so i downloaded the 64bit drivers from intel website for gma 965. and it installed fine but now the aero inteface is missing . so please give ur suggesstions....

    thanks ,
    Saturday, May 02, 2009 5:00 AM
  • What have you got for a Windows Experience Index, If it is 1, then you have the wrong drivers. Otherwise - I believe AERO requires 32bit colour depth, check your display settings
    Saturday, May 02, 2009 2:32 PM
  • For weeks, I was frustrated by exacly the same webcam trouble. I am now using webcam in a XP virtual machine, damn it.
    If your solution works, I owe you, my friend :)
    It must work!

    Kezeng, any luck? I have the exact same problem on E6400 upgraded to win7 from vista 64. The cam was working before.

    I tried ev erything to no avail.....
    • Proposed as answer by mohamedshereen Thursday, November 12, 2009 10:22 PM
    Monday, May 04, 2009 4:36 PM
  • Dear All,

    i have also the problem to work my built in camera in vaio VGN-CR410E after install WINDOWS 7 and i googled about the problem and found the programe http://www.nchsoftware.com/capture/debutsetup.exe .once i installed this progrme my web cam working 100% with this programe.if any body have problem to work webcame programe try this and reply.
    thanks&best regards
    Rahoof Arayakool
    Friday, June 26, 2009 6:26 PM
  • Dear All,

    i have also the problem to work my built in camera in vaio VGN-CR410E after install WINDOWS 7 and i googled about the problem and found the programe http://www.nchsoftware.com/capture/debutsetup.exe .once i installed this progrme my web cam working 100% with this programe.if any body have problem to work webcame programe try this and reply.
    thanks&best regards
    Rahoof Arayakool
    thanks you very much i did not want to transfer back to another OS. download the software and it should work i am 100% now thanks
    Monday, December 28, 2009 5:04 PM
  • Inspiron 1525 Integrated WebCam not working in Windows 7 64-bit.  I have tried reloading drivers and software. Uninstalled and re-installed multiple times. Making sure that WIA is turned on in services. Tried compatibility mode. Downloaded various driver versions from Creative's website and from Dell. Re-installed the A16 bios upgrade (as suggested by Dell). I used msconfig to make sure that no other applications were started or running. Uninstalled Live Messenger. Device Manager recognizes the camera and says that it is working properly. Despite all of that I still get the message "Camera is not available. Please make sure it is not in use by another program" when using the Dell Web Cam application or Live Messenger. When trying to acquire image with ArcSoft or HP Photo suite I get "Camera is unavailable" as well.  Even in Safemode with all drivers disabled I get the same message. I used the camera just before doing the clean install of Windows 7 64-bit so I know that it is not a hardware issue, but it does appear that there is some type of hardware incompatibility issue with "7". Any ideas? Possible OS settings I'm missing? 

    I have Inspiron 1750 have same issues with windows 7, also tried reinstalling webcam came on and instantly blue screened and closed down. have gone back to vista 64 bit for now as Dell and Microsoft not much help.
    Sunday, January 24, 2010 7:27 PM
  • I have a Dell Studio 1558 with Windows 7 64 bit and was having problems with the webcam, where everything was saying "No supported webcam" or similar. To get the webcam working for either Dell Webcam Central or the FastAccess Facial Recognition software, I had to update the face recognition software. This completely fixed the problem.

    To update FastAccess, go into the Start Menu, then All Programs, then the FastAccess Facial Recognition Folder, select "Configure FastAccess" and then click on Advanced and "Check for Updates".

    When I did that it downloaded an update and after I restarted the computer picked up the webcam for the face recognition login software and now when I run Dell Webcam Central it automatically disables FastAccess, saying "Face recognition has been temporarily disabled by another application. You may be required to use your password for any login activities." After quitting from Dell Webcam Central, FastAccess says "Face recognition has now resumed."
    Monday, June 28, 2010 5:17 AM
  • hello im a newbie here needed some guides from you guys.shaw i have read ur post about the camera that is not functioning and need to change the directory of the instalation.

    when & where in the instalation that is could change the directory? im really not sure n dont know where because i have done the instalation but during the instalation i do not see when i could change the directory. please let me know where izzit.

    Wednesday, January 12, 2011 11:37 AM
  • Hi, The integrated webcam central in my Dell Inspiron 1524 laptop has stopped working. The error message Im getting is "Close the other video streaming application to start the video."

    I uninstalled the driver and re-installed the application with the driver CD I got with the laptop from Dell. Off late, the webcam has been giving troubles. It went off frequently and would start after I reboot my laptop a million times. My laptop is hardly 7 months old. I called up Technical Support for this and they said that i have to pay for the issue as it is a "Software Issue." 

    But this time, the error is weird because it says some other application is using the streaming. I dont understand how to get to the root of the cause. The chat applications detect the camera for video calls but the cam doesnt work to stream live video.

    Can someone help here, please!

    Thanks!

    Monday, January 17, 2011 8:59 PM
  • Okay, I kinda experienced the same thing with my XPS M1530... the first link fixed my web cam issue and the second one made my XPS fully functional again under Windows 64 bit!

     

    Fixed web cam issue

    http://datamagga.com/Technology/dell-xps-m1530-laptop-web-cam-not-working-in-windows-7-64-bit-qweb-cam-in-use-by-another-programq-error.html

     

    Fixed driver issues for 64 bits

    http://datamagga.com/Technology/dell-xps-m1530-64-bit-windows-vista-or-windows-7-upgrade-drivers-and-firmware.html

     

    hope this helps!

    Thursday, March 17, 2011 5:13 PM
    1. I had my Dell Inspiron 1545 repaired and reformatted. When it was returned the slip said that the webcam was repaired/replaced. That's strange because I never had any problems with the webcam. It never even occurred to me that the gray screen I received when booted up could be the webcam problem.   Everything worked fine when I got it back - except I had no drives etc for the webcam and could not find them on Dell support that worked. Why do they make it so difficult for their customers?? I really hesitate buying a Dell again after the last few frustrating months  I have been all over the web and contacted the company who repaired my laptop that it was not working and could not find the drivers. I have YET to hear from them. I saw the post, downloaded and it works great!! Skype found it with no problems!! Thank you! Thank you! Thank you!
    Thursday, July 28, 2011 8:15 PM
  • I've  read multiple threads on this.  I have exactly the same problem.  It's December, 2011 and as far as I can tell it still hasn't been resolved.  I've done all that Shawnshine recommended and it seems that Windows 7 arbitrarily disables my webcam.  Sometimes it will appear for half an hour, but mostly it's absent.  Win 7/64 bit, currently trying to run with Creative's latest driver.  As anyone fixed this?  It's a very popular laptop running a heavily marketed software package with a hardware package capable of 64 bit operation.

     

    Sunday, December 04, 2011 2:00 PM
  • January 2012, I'm having the same issue on the Dell ST tablet.  Uninstalling and reinstalling the Dell Webcam software brings it back, but only for a short time before it throws the error that it is being used by another program.  Win 7, 32-bit.

    Will try the solutions above and report back if successful.

    Wednesday, January 25, 2012 4:44 PM
  • I have same problem.  

    Hello,  I have a new Dell Inspiron 14z.  I used my Webcam back on December 6, 2012.  I tried today January 13 and it says to please plug in webcam.  The webcam is built into the laptop.  Several forums suggest that it has something to do with Windows Update.  I tried a System Restore and there was an error and the system restore did not work.  I also tried plugging in a mouse to the USB - another forum suggestion - and that did not work.  I also removed the battery and put it back in.  I don't know what else to do.

    I have Windows 7 that came installed on my Dell computer

    thank you

    Monday, January 14, 2013 4:29 AM