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Windows 7 Media Center won't launch

    Question

  • I am unable to start Media Center anymore.  I just get the Windows Media Center has stopped working dialog.  I don't believe anything has been recently installed or changed.  Here is the error message:

    Description:
      Stopped working
    
    Problem signature:
      Problem Event Name:	CLR20r3
      Problem Signature 01:	ehshell.exe
      Problem Signature 02:	6.1.7600.16385
      Problem Signature 03:	4a5bccdc
      Problem Signature 04:	Microsoft.MediaCenter.UI
      Problem Signature 05:	6.1.0.0
      Problem Signature 06:	4a5bda67
      Problem Signature 07:	2cf1
      Problem Signature 08:	53
      Problem Signature 09:	System.InvalidCastException
      OS Version:	6.1.7600.2.0.0.256.1
      Locale ID:	1033
    

    Any help would be appreciated.  Thank you.
    Sunday, September 20, 2009 7:20 PM

Answers

  • Hi,

     

    First, I would like to know if any software was installed before this issue happening.

     

    This issue may occur if third party program affects Windows Media Center.

     

    First, you may test it in Clean Boot mode.

     

    If it persists, you can try resetting Windows Media Center:

     

    1. Open Control Panel/Programs and Features.

    2. Click "Turn Windows features on or off" in the left pane.

    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

     

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

     

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.

    5. Launch Windows Media Player, initialize the program.

     

    Does it work?

     

    If not, you may upload the System information to www.skydrive.live.com with your own Live ID and let me know the link. I will check it.

     

    System Information

    ============= 

    1. Click the Start Button, type "MSINFO32" in the Start Search box and press Enter to start the System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click Desktop on the left pane, and click Save. (If the Desktop option is not available, please click Browse Folder button first.)

    3. Go to the Desktop, right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder". Upload the file.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Thursday, September 24, 2009 8:53 AM
    Tuesday, September 22, 2009 2:34 AM

All replies

  • start by running system file checker from an elevated cmd
    prompt



    sfc /scannow


    On Sun, 20-Sep-09 19:20:21 GMT, Jason.Fransella wrote:



    >I am unable to start Media Center anymore. I just get the Windows Media Center has stopped working dialog. I don't believe anything has been recently installed or changed. Here is the error message: Description:
    > Stopped working
    >
    >Problem signature:
    > Problem Event Name: CLR20r3
    > Problem Signature 01: ehshell.exe
    > Problem Signature 02: 6.1.7600.16385
    > Problem Signature 03: 4a5bccdc

    > Problem Signature 05: 6.1.0.0
    > Problem Signature 06: 4a5bda67
    > Problem Signature 07: 2cf1
    > Problem Signature 08: 53
    > Problem Signature 09: System.InvalidCastException
    > OS Version: 6.1.7600.2.0.0.256.1
    > Locale ID: 1033
    >Any help would be appreciated. Thank you.

    Barb Bowman www.digitalmediaphile.com
    Sunday, September 20, 2009 7:36 PM
  • start by running system file checker from an elevated


    cmd prompt




    sfc /scannow



    Barb Bowman www.digitalmediaphile.com
    Monday, September 21, 2009 9:00 AM
  • Hi,

     

    First, I would like to know if any software was installed before this issue happening.

     

    This issue may occur if third party program affects Windows Media Center.

     

    First, you may test it in Clean Boot mode.

     

    If it persists, you can try resetting Windows Media Center:

     

    1. Open Control Panel/Programs and Features.

    2. Click "Turn Windows features on or off" in the left pane.

    3. Expand "Media Features", uncheck "Windows Media Player". Click "Yes" to continue, and click OK to quit. Then Restart.

     

    Note: If you turn off WMP, Windows Media Center will be turned off either. You may need to re-configure settings for Windows Media Center after re-enabling it.

     

    4. Open "Turn Windows features on or off" again. Turn on the features "Windows Media Player" and "Windows Media Center". Restart.

    5. Launch Windows Media Player, initialize the program.

     

    Does it work?

     

    If not, you may upload the System information to www.skydrive.live.com with your own Live ID and let me know the link. I will check it.

     

    System Information

    ============= 

    1. Click the Start Button, type "MSINFO32" in the Start Search box and press Enter to start the System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click Desktop on the left pane, and click Save. (If the Desktop option is not available, please click Browse Folder button first.)

    3. Go to the Desktop, right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder". Upload the file.


    Vivian Xing - MSFT
    • Marked as answer by Vivian Xing Thursday, September 24, 2009 8:53 AM
    Tuesday, September 22, 2009 2:34 AM