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computer will not shut down

    Question

  • I have Vista and when I try to shut my laptop down it begins to log off an then restarts making it impossible to shut down. Does anyone know how to repair this so that I don't lose my hard drive?
    Friday, December 02, 2011 7:21 AM

Answers

  • Please go to test this issue in Clean Boot, Device Clean Boot and Safe Mode to determine the possible cause.

     

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the disabled hardware drivers. You may narrow down the causes in Device Clean Boot.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    If the issue persists, please go to Event Viewer to check logon and logoff event, see if any error is relevant.

     

    ·         Event Log

    ========================

    1. Click "Start", input "eventvwr" (without quotation marks) in the Search bar and press Enter.

    2. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click “Save”.

    3. Right click on "System", with the same method, save it as "sys".

    4. Locate the two saved log files on the Desktop and send them to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Sabrina

    TechNet Community Support

    • Marked as answer by Sabrina Shen Monday, December 12, 2011 3:55 AM
    Monday, December 05, 2011 9:33 AM

All replies

  • try to Shutdown from command prompt and if works for you , please reply me .

     

     

    Start --> in search box type --> CMD -->  Run As Administrator -->  shutdown -s -t 0  ---> Enter

     

     

    Regards,

     


    MCP ✦ MCTS ✦ MCITP
    Friday, December 02, 2011 5:56 PM
  • Please go to test this issue in Clean Boot, Device Clean Boot and Safe Mode to determine the possible cause.

     

    If it works fine in Clean Boot, the root cause can be the third party software. If the issue reoccurs in Clean Boot, but works fine in Safe Mode, the cause can be the disabled hardware drivers. You may narrow down the causes in Device Clean Boot.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    If the issue persists, please go to Event Viewer to check logon and logoff event, see if any error is relevant.

     

    ·         Event Log

    ========================

    1. Click "Start", input "eventvwr" (without quotation marks) in the Search bar and press Enter.

    2. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click “Save”.

    3. Right click on "System", with the same method, save it as "sys".

    4. Locate the two saved log files on the Desktop and send them to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Sabrina

    TechNet Community Support

    • Marked as answer by Sabrina Shen Monday, December 12, 2011 3:55 AM
    Monday, December 05, 2011 9:33 AM