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Blue Screen of Death occurs due to ndis.sys

    Question

  • I'm using Compaq Presario CQ61 Laptop with Windows 7 Home premium OS. I'm using that OS for about a month, then the BSOD comes out and suddenly I activated safe mode to see what's going on and back up some files to my flash drive. Then, I run the system restore, but it doesn't fix the error. I also tried to chkdsk /r to repair, but whenever I open the laptop the BSOD ndis.sys always pop up and restart my laptop all over again. Am I having problems with the OS I installed or is it in my hardware? Any help would be appreciated. 

    Thank you

    Jared

    Tuesday, September 04, 2012 3:27 PM

Answers

  • If the BSOD indicates the ndis.sys, it should be related to network component,

    1. if you installed any applications (like VPN, firewall etc) or drivers recently, please uninstall it. 

    2. Please update the network device driver or disable all network drivers temporarily to see if the issue occurs.

    3. Check whehther there is fixed pattern to triger the issue.

    4. Update ndis.sys to the latest version to see if it makes a difference.

    http://support.microsoft.com/kb/2697537/EN-US

    5. Try clean boot to see if you can boot into normal mode.

    -- Boot into Safe mode, run msconfig.
    -- Click Services, check Hide all Microsoft services.
    -- Click Disable all.
    -- Click Startup tab.
    -- Click Disable all.
    --Click Apply and restart the system.

    6. Zip the minidump files in the C:\Windows\Minidump folder and share it (provide link) via Windows Live SkyDrive or similar site.
     
    The following link has information on using Windows Live SkyDrive:
     
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    Thursday, September 06, 2012 12:52 AM
    Moderator

All replies

  • If the BSOD indicates the ndis.sys, it should be related to network component,

    1. if you installed any applications (like VPN, firewall etc) or drivers recently, please uninstall it. 

    2. Please update the network device driver or disable all network drivers temporarily to see if the issue occurs.

    3. Check whehther there is fixed pattern to triger the issue.

    4. Update ndis.sys to the latest version to see if it makes a difference.

    http://support.microsoft.com/kb/2697537/EN-US

    5. Try clean boot to see if you can boot into normal mode.

    -- Boot into Safe mode, run msconfig.
    -- Click Services, check Hide all Microsoft services.
    -- Click Disable all.
    -- Click Startup tab.
    -- Click Disable all.
    --Click Apply and restart the system.

    6. Zip the minidump files in the C:\Windows\Minidump folder and share it (provide link) via Windows Live SkyDrive or similar site.
     
    The following link has information on using Windows Live SkyDrive:
     
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    Thursday, September 06, 2012 12:52 AM
    Moderator
  • I was having the same problem, a constant BSOD sometimes just seconds after reboot, or every time i exited the screen saver. It turns out it was directly related to Avast virus protector. 

    Did you recently install this?

    Disabling or uninstalling network device drivers makes no sense, and doesn't necessarily sound like a solution, but rather a hack.

    Friday, November 02, 2012 7:31 AM
  • Hi! My labtop is Win7. 
    I followed the step 1, 2, 4 to fix my problem of BSOD. 
    But the problem still happens when i get back from power on suspend mode. 
    I have no idea whether the RNDIS i installed is problem. 
    Is there any solution for this issue?
    Thank you
    • Proposed as answer by Modacom Friday, February 21, 2014 4:10 AM
    • Unproposed as answer by Modacom Friday, February 21, 2014 4:10 AM
    Tuesday, February 11, 2014 9:31 AM