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Windows cannot connect to the printer. No printers were found.

    Question

  • This is the error message I get on a few of my fleet of computers. (both desktop and laptop)  Out of a little over 500 computers it happens on about 10 I guess.  I have tried everything I can think of including asking HP for a driver (which they have supplied).  O?S is Windows 7 and all are HP Printers usually HP Color laserjet 3600C.  Has anyone else sorted this out somehow??
    Tuesday, September 07, 2010 4:45 AM

Answers

  • That is because the printers are not compatible with Windows 7.

    HP LaserJet, Color LaserJet and LaserJet AIO/MFP Products - Product Support for Microsoft Windows 7

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    As HP does not release compatible drivers, we may not able to make them work properly in Windows 7. You may try the Windows Vista drivers. However, since they are not designed for Windows 7, some of the functions such as network printing may not work properly. Since this is completely a driver issue, we are not able to resolve it from system side. I suggest you contact HP support for more information.

    Contact HP Worldwide

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Arthur Xie
    TechNet Subscriber Support in forum  
    If you have any feedback on our support, please contact tngfb@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, September 08, 2010 7:02 AM

All replies

  • That is because the printers are not compatible with Windows 7.

    HP LaserJet, Color LaserJet and LaserJet AIO/MFP Products - Product Support for Microsoft Windows 7

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    As HP does not release compatible drivers, we may not able to make them work properly in Windows 7. You may try the Windows Vista drivers. However, since they are not designed for Windows 7, some of the functions such as network printing may not work properly. Since this is completely a driver issue, we are not able to resolve it from system side. I suggest you contact HP support for more information.

    Contact HP Worldwide

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Arthur Xie
    TechNet Subscriber Support in forum  
    If you have any feedback on our support, please contact tngfb@microsoft.com.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, September 08, 2010 7:02 AM
  • Not answered. Did you read the submission before answering? I have same problem: only one of my win7 PCs "Cannot connect to the printer. No printers were found." when I'm right-clicking > "connect to printer" ON the printer that I see on the network print server (server 2008). ALL other win7 PCs connect just fine.

    Details:

    1) I'm browsing \\<server>\<shares>

    2) I right-click on the printer that I want to add on my win7 PC and click "Connect". I get the above msg.

    3) HOWEVER, I CAN connect to only 2 of my 12 network printers. Interestingly, the 2 I can connect to are different models (Toshiba) than the rest (Ricoh).

    Thursday, June 07, 2012 4:44 PM
  • Did you ever reslove this (I'm sure you did by now). How?
    Thursday, June 07, 2012 4:45 PM