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windows 7 stuck installing updates cannot forcefully shut down laptop

    Question

  • Please if you are a MS tech employee or whatever Please do not send me the same automated response that I "may find this link helpful". I saw that in a post EXACTLY like mine and those links DO NOT HELP. Further, I have no idea how to "forcefully shut down" my laptop (other than to let it run out of battery). I hold the power button down, it turns off and it blinks then I push power button again to turn on and it goes right back to the same update screen=it is stuck!!

    I restarted my laptop that by the way I've only had for 5 days,  earlier today to install the 68 (omg!!!) updates..It gets to "Installing update 46 of 68..." and I have to close the laptop and leave current location quick fast in a hurry (I know that's a no-no, so don't fuss). Later I open her up, press power button and the screen still says "Please do not power off ..bla..bla...Installing update 46 of 68". Ok I wait. And wait. 2 hours later still stuck on same screen "..update 46 of 68" . Great I screwed up but I should at least be able to hold down the power key to restart or reboot or whatever, but nooooo still stuck. Nothing nada zip.

    Any suggestions?

    Should I just let the battery die?  

    PRETTY PLEASE DO NOT GIVE ME A HALF A*S RELATED AUTOMATATED RESPONSE :) Thank You!

    Wednesday, May 04, 2011 7:12 AM

Answers

  • Hi,

    Given this situation, Please remove all external devices to check. if you have the installation DVD, it is suggested to boot into WinPE via DVD and perform the following steps:

    Always use System Restore in WinRE first.

    If that does not return you to a working configuration, try using the DISM command to see what update is in a problem state:

    dism.exe /image:d:\ /get-packages

    When you run this command, you should see one or more packages listed in a Pending state. check for known issues with the particular update or package. There may be a more direct workaround.

    If you are unable to find another solution, use the /cleanup-image switch with DISM to revert the pending actions:

    dism.exe /image:d: \ /cleanup-image /revertpendingactions

    Once this is complete, try starting the PC into Windows.

    If Windows starts successfully, check for other issues on the computer - disk issue, memory issues, etc. You may need to perform  an in-place reinstall to repair problems with the Windows Installation to prevent similar issues in the future.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, May 06, 2011 8:17 AM
    Moderator

All replies

  • Hi,

    Given this situation, Please remove all external devices to check. if you have the installation DVD, it is suggested to boot into WinPE via DVD and perform the following steps:

    Always use System Restore in WinRE first.

    If that does not return you to a working configuration, try using the DISM command to see what update is in a problem state:

    dism.exe /image:d:\ /get-packages

    When you run this command, you should see one or more packages listed in a Pending state. check for known issues with the particular update or package. There may be a more direct workaround.

    If you are unable to find another solution, use the /cleanup-image switch with DISM to revert the pending actions:

    dism.exe /image:d: \ /cleanup-image /revertpendingactions

    Once this is complete, try starting the PC into Windows.

    If Windows starts successfully, check for other issues on the computer - disk issue, memory issues, etc. You may need to perform  an in-place reinstall to repair problems with the Windows Installation to prevent similar issues in the future.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Friday, May 06, 2011 8:17 AM
    Moderator
  • Similarly, i was trying a restart and now have been on Installing 2 of 63.  Reagrding the recommendation above - You have to be kidding - Why would you assume the average person would have a clue as to what DISM is, i sure as heck don't.   WinRE? Lousy answer - Why don't you just say take to the Geek Squad?

    Monday, April 23, 2012 1:22 PM
  • Have you found any solution? if yes, please share it here because i am in dire need. My laptop also get stuck and i even can't forcefully shut it down. I tried o find solution but all use geek language, i don't understand at all T_T. 
    Saturday, July 28, 2012 1:30 AM