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Error code 80070308 for all windows update

    Question

  • Hi,

    I'm unable to install any kind of update. The install finishes with the following message : Unknown error code 80070308.

    My system info is as follows:
    OS: win7 Pro 32-bit, downloaded from ms website
    Processor: AMD Athlon XP2400+ @ 2.66 GHz
    RAM: 1GB

    I already saw this similar topic "VPC7 install failure: Prior to restart " but there is no solution.

    Thanks !
    Sunday, October 25, 2009 1:13 PM

Answers

  • Hi,

     

    After checking the information you sent, I think all the settings are correct.

     

    This time, I suggest you test the issue in Clean Boot.

     

    If it still cannot work, you may perform an In-Place upgrade to repair the system.

     

    In-place Upgrade

    ============

    1.    Start the computer.

    2.    Insert the Windows 7 DVD in the computer's DVD drive.

    3.    Use one of the following procedures, as appropriate:

     

    a.     If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

     

    b.     If Windows does not automatically detect the DVD, follow these steps:

     

        b1. Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive.

       

        b2. Click Install now.

     

    4.    When you reach the Which type of installation to you want? screen, click Upgrade to upgrade the current operating system to Windows 7.

     

    Good luck!


    Arthur Li - MSFT
    Wednesday, October 28, 2009 2:41 AM

All replies

  • Hi Deguich,

     

    Generally, the Windows Update issue can be caused by one of the following factors:

     

    1. The Windows Update service has been stopped.

    2. Corrupted Windows Update Temporary folder.

     

    In order to narrow down the cause of this issue and resolve it, I suggest you refer to the following steps. After finishing each step, you can check the result again.

     

    NOTE: Some third party programs can affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing Windows Update later. Please understand that we are disabling these programs only for the purpose of troubleshooting and we can re-enable these programs after we finish troubleshooting.

     

    Step 1: Verify the relevant Windows Update services

    ================================

    1. Click the "Start" Button, in “Search" bar, type: "services.msc" (without quotes) and press Enter. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Double click the service "Windows Update".

    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.

    4. Please repeat the above steps with the "Background Intelligent Transfer Service" service.

     

    You can also temporarily stop these services, restart the computer, and then start these services again. If any service is missing or cannot be stopped or restarted, please let me know.

     

    Step 2: Rename the Windows Update Softwaredistribution folder

    ================================

    This problem may occur if the Windows Update Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the "Start" Button, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it fails, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Button, in the “Search" bar, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. While still in the "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    If the issue persists, would you please upload the following information to SkyDrive and provide us the link for analyzing?

     

    How to capture a screenshot

    ================================

    1. Press the Print Screen key (PrtScn) on your keyboard.

    2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.

    3. In the Paint program, click the "Edit" menu, click "Paste". Then click the "File" menu, and click "Save".

    4. The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot".

    5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click "Desktop" on the left pane and then click "Save".

     

    How to collect the System Information

    ================================

    The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:

     

    1. Click the "Start" Button, type "MSINFO32" in the Search Bar and press Enter to start System Information.

    2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click "Desktop" on the left pane, and click Save.

     

    How to collect the WindowsUpdate.log file

    ================================

    1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes) in the Search Bar and Press Enter. We will see a file named "WindowsUpdate.log"

    2. Now click on the "File" menu and then click on the "Save As".

    3. From the left panel, click "Desktop" and click the Save button.

     

     


    Arthur Li - MSFT
    Monday, October 26, 2009 8:23 AM
  • Hi,

    Services are running and I have already test to rename the windows update software distribution folder but error are still here ...

    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/WindowsUpdate.log

    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/sysInfo.nfo

    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/winUpdate%5E_error.png

    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/SD.png


    Thanks a lot
    Monday, October 26, 2009 7:43 PM
  • Hi Deguich,

     

    The System Information is damaged, would you please upload it again as a zip file?

     

    According to the WindowsUpdate.log, I also find another error code, 0x8024402c. This error can be related to the network settings.

     

    Based on the current situation, I suggest you perform the following troubleshooting suggestions.

     

    Step 1: Remove Trojan or viruses

    =============================

    1.     Download freeware Trojan Remover from the following link.

     

    http://www.simplysup.com/tremover/download.html

     

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    2. After downloading it, please double-click the downloaded file to install it.

    3. After installing it, please launch it to scan and remove Trojan or viruses.

     

    Step 2: Reset TCP/IP, proxy and DNS

    =============================

    1. Click the Start Button, click "All programs", and click "Accessories".

    2. Right-click "Command Prompt", and click "Run as administrator". If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    3. Please enter the following commands, and press enter after each

     

    NETSH  INT  IP  RESET

    NETSH  WINHTTP  RESET  PROXY

    IPCONFIG  /FLUSHDNS

     

    4. Restart the computer to check the issue.

     

    Step 3: Delete the NameServer Key

    =============================

    1. Click “Start”, type “REGEDIT” (without quotation marks) in the Start Search bar and press Enter.

    2. Locate the following key:

     

    [HKEY_LOCALL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters]

     

    Right click on "Parameters ", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save it to the C:\ drive as a backup.

     

    Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.

     

    3. Delete “NameServer” on the right pane.

    4. Restart computer.

     

    If the issue persists, please also send us the Hijackthis.log via SkyDrive.

     

    Collect HiJackThis log

    =============================

    1. Please download HijackThis from the following link:

     

    http://www.techspot.com/download317.html

     

    HijackThis is a tool to collect some system settings information which is useful for further troubleshooting.

     

    Note: The third-party products discussed here are manufactured by vendors independent of Microsoft. We make no warranty, implied or otherwise, regarding these products' performance or reliability.

     

    2. Right click the downloaded HJTInstall.exe file and choose "Run as administrator".

     

    Provide administrator password or click “Allow” if you are prompted to do so.

     

    3. Click the "Do a system scan and save a logfile" Button.

    4. A Notepad window will appear, please click File, Save As...” to save it as HJT.log (or other file name you like) on the Desktop and sent it to us.

     

     


    Arthur Li - MSFT
    Tuesday, October 27, 2009 4:38 AM
  • Hi,

    When I try to open a new genrated sysInfo.nfo file produced by msinfo32, I probably have the same error as you. You can see steps I followed to generate nfo file on this link :
    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/sysInfo.zip
    Error message is about file corruption or bad file version !!!

    In sysInfo.zip, I have add text version in case you could not open nfo with msinfo32.

    About the error code 0x8024402c at the beginning of the file, It could be due to the fact the wifi card was not properly installed.

    For step 1 :
    ===========
    I have made a trojan scan with an up to date database, there is no trojan.
    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/trojanScanResult.png



    For Step 2 :
    ===========
        Microsoft Windows [version 6.1.7600]
        Copyright (c) 2009 Microsoft Corporation. Tous droits réservés.

        C:\Users\Deguich>NETSH  INT  IP  RESET
        Réinitialisation de Général, OK !
        Réinitialisation de Interface, OK !
        Réinitialisation de Adresse unicast, OK !
        Réinitialisation de Routage, OK !
        Redémarrez l'ordinateur pour terminer cette action.


        C:\Users\Deguich>NETSH  WINHTTP  RESET  PROXY

        Paramètres de proxy WinHTTP actuels :

            Accès direct (sans serveur proxy).


        C:\Users\Deguich>IPCONFIG  /FLUSHDNS

        Configuration IP de Windows

        Cache de résolution DNS vidé.

    Sorry, it's in french !


    After restart, I was disconnected from my network. I had no IP address.
    The network diagnostic tool finded that DHCP client was not started.

    After my computer was connected, I test a new windows update but problem was still here ...



    For step 3 :
    ===========
    I have deleted the key "NameServer" and restarted but there is no improvement.


    For step 4 :
    ===========
    http://cid-3feb14d3148974aa.skydrive.live.com/self.aspx/.Public/hijackthis.log


    Thanks for your help.
    Tuesday, October 27, 2009 5:58 PM
  • Hi,

     

    After checking the information you sent, I think all the settings are correct.

     

    This time, I suggest you test the issue in Clean Boot.

     

    If it still cannot work, you may perform an In-Place upgrade to repair the system.

     

    In-place Upgrade

    ============

    1.    Start the computer.

    2.    Insert the Windows 7 DVD in the computer's DVD drive.

    3.    Use one of the following procedures, as appropriate:

     

    a.     If Windows automatically detects the DVD, the Install now screen appears. Click Install now.

     

    b.     If Windows does not automatically detect the DVD, follow these steps:

     

        b1. Click Start, click Run, type Drive:\setup.exe, and then click OK. Note Drive is the drive letter of the computer's DVD drive.

       

        b2. Click Install now.

     

    4.    When you reach the Which type of installation to you want? screen, click Upgrade to upgrade the current operating system to Windows 7.

     

    Good luck!


    Arthur Li - MSFT
    Wednesday, October 28, 2009 2:41 AM
  • Hi I tried doing that, but i still got the error.

    https://skydrive.live.com/P.mvc#!/?cid=f602c2f1b138be04&sc=documents&nl=1&uc=4&id=F602C2F1B138BE04%21128

    Saturday, October 22, 2011 4:15 PM
  • Windows Update error 80070308 solution

    Yeach! I found solution!

    First, use FixIt for Windows update and try delete or rename %windir%/SoftwareDistribution

    If rename SoftwareDistribution not solve the problem, try this:

    1. Open Regedit
    2. Go to HKLM\Components
    3. Delete or rename REG_DWORD "pendingrequired=1"
    4. Profit!
    Tuesday, April 16, 2013 7:33 AM
  • Daniel, Yes, i can confirm.

    Deleting REG_DWORD "pendingrequired=1" SOLVE the problem.

    Thank You very much.

    Wednesday, December 25, 2013 8:33 PM
  • Thanks Dan, have no Idea why this occurs but have been beating my brains on this for 3 days. Found your post after seriously thinking of reinstalling 7 or gasp going to 8.1. Simple and elegant instead of the bone head ideas posted else were. NOT everything in life is a Trojan horse or a virus, its just a windows way of life.

    David

    Saturday, January 18, 2014 12:32 AM
  • Hey! just newbie in computer.. can you pls clarify what to rename and where to locate "HKLM\Components" and "Delete or rename REG_DWORD "pendingrequired=1" i can only open the regedit .. tnx a lot experts
    Monday, March 31, 2014 2:58 PM