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An error occurred while troubleshooting, error code 0x80080005 Win 7

    Question

  • I can not trouble shoot networking, fix problems with windows update run maintenance tasks, and check for performance issues , they all show Error Code 0x80080005


    Networking trouble shooting:

    Package ID: Network Diagnostics
    PathL C:\WIndows\diagnostics\system\networking
    Error Code: 0x80080005
    Source: Engine
    User: Owner-PC\Owner
    Context Restricted

    Fix problem with windows up dates

    Package ID: WIndowsUpdateDignostic
    Path Unknown
    Error Code: 0x80080005
    Source Engine
    User: Owner-PC\Owner
    Context Restricted

    Run maintenance tasks
    Package ID: MaintenanceDiagnostic
    Path: C:\WIndows\diagnostics\scheduled\Maintence
    Error Code: 0x80080005
    Source: Engine
    User: Owner-PC\Owner
    Context Restricted

    Check for performance issues

    Package ID: PerformanceDiagnostic
    Path: Non-local Package
    Error Code: 0x80080005
    Source: Engine
    User: Owner-PC\Owner
    Context Elevated
    • Edited by Jun__M Friday, February 03, 2012 7:47 PM
    Friday, February 03, 2012 6:42 PM

All replies

  • Hi,

    According to your description, this error code generates when Windows updates.

    May I know the related event logs that may contain additional troubleshooting information? Please post the related logs in your post.
    First, please run services.msc, and ensure the Background Intelligent Transfer Service is started.

    Second, you’ better run “sfc /scannow” (without the quotes) command under an Administrator Command Prompt window.  If there is another error message, please post it on the forum or continue troubleshooting with this error.

    Here are some links can be referred to.

    Automatically diagnose and fix common problems with Windows Update

    http://support.microsoft.com/mats/windows_update/

    Windows Update Error 80080005 Windows 7 Client with WSUS 3.0 SP2 server

    http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/8d4ebdf4-9f69-4505-a7e2-0f2e1c6debb8

    Welcome to the Fix it Solution Center

    http://support.microsoft.com/fixit/

    Best Regards,


    Thursday, February 09, 2012 1:21 AM
  • Hi  Ivan

    Doesn't work. still showing error occurred.

    Error

    • Edited by Jun__M Friday, February 10, 2012 12:34 AM
    Friday, February 10, 2012 12:32 AM
  • Hello Jun_M,

    First, make very sure the system is malware free.

    Start with Download the Microsoft® Windows® Malicious Software Removal Tool from the Microsoft Download Center
    http://www.microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
    It is suggested that you rename mrt.exe to some other name, such as Omega.exe, then run it.

    After a run of MSRT has finished, you will find the log at C:\WINDOWS\Debug\mrt.log or C:\WINNT\Debug\mrt.log
    The file may be opened and viewed with Notepad or similar text editor.

    If and only if your system is Vista x64, WIN7 -x64, Windows XP x64 and Windows 2003 x64 computers.
    Get Microsoft® Windows® Malicious Software Removal Tool (KB890830) x64
    http://www.microsoft.com/downloads/details.aspx?familyid=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

    Additional information Microsoft® Windows® Malicious Software Removal Tool is herehttp://support.microsoft.com/?kbid=890830

    If no infections were found, you will see in your log
    [qp]Results Summary:
    ----------------
    No infection found.[/qp]

    Follow that with check using the safety scanner

    http://www.microsoft.com/security/scanner/en-gb/default.aspx

    I certainly would hope your anti-virus program is current and up-to-date. Insure that is so by doing it's Update check and do a full scan of your system.

    Second,  Check on some key Windows services by using the services management console ( services.msc).
    The following services must NOT be *Disabled* in the Startup type.
    Automatic Updates                                  
    Background Intelligent Transfer Service(BITS)      
    Cryptographic Services                             
    Remote Procedure Call (RPC)                        


    You use Start button > Select RUN and type into the run box:

    services.msc
    amd press OK.
     
    They need to show a startup type of Manual or Automatic.

    Here are the services & their Startup types:

    Automatic Updates . . . . . . . . . . . . . . . . . Automatic
    Background Intelligent Transfer Service(BITS) . . . Manual           
    Cryptographic Services . . . . . . . . . . . . . . .Automatic
    Remote Procedure Call (RPC). . . . . . . . . . . . .Automatic
    System Restore Service . . . . . . . . . . . . . . .Automatic

    Tell me how yours are showing.

     

     


    Maurice Naggar ~ MS-MVP (Oct 2002 - Sept 2010) DTS-L

    both done, No infected files

    dont see Automatic Updates and System restore service in services.msc

    My computer did have a virus before, but i removed it, Norton antivirus scanned 3 to 4 times, nothing founded

    (i think that virus cause some connecting problems, even Norton is having problem)

    i am wondering have that virus change my administrator position, would that be why?

    Friday, February 10, 2012 3:28 AM
  • Could you please have a look to the following screenshots together with the  <JUNCTION>  results in order to advice how can I TO SOLVE Windows 7 BACKUP AND RESTORE FAILURE!

    Thanks a lot!

    1. http://oi43.tinypic.com/2zyzozk.jpg

    2. http://oi39.tinypic.com/a1ity8.jpg

    3. JUNCTION RESULTS:

     Volume in drive C is OS_Install
     Volume Serial Number is 0E4C-9673

     Directory of c:\Users\msi

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Roaming]
    30/01/2012  09:27 AM    <JUNCTION>     Cookies [C:\Users\msi\AppData\Roaming\Microsoft\Windows\Cookies]
    30/01/2012  09:27 AM    <JUNCTION>     Local Settings [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     My Documents [C:\Users\msi\Documents]
    30/01/2012  09:27 AM    <JUNCTION>     NetHood [C:\Users\msi\AppData\Roaming\Microsoft\Windows\Network Shortcuts]
    30/01/2012  09:27 AM    <JUNCTION>     PrintHood [C:\Users\msi\AppData\Roaming\Microsoft\Windows\Printer Shortcuts]
    30/01/2012  09:27 AM    <JUNCTION>     Recent [C:\Users\msi\AppData\Roaming\Microsoft\Windows\Recent]
    30/01/2012  09:27 AM    <JUNCTION>     SendTo [C:\Users\msi\AppData\Roaming\Microsoft\Windows\SendTo]
    30/01/2012  09:27 AM    <JUNCTION>     Start Menu [C:\Users\msi\AppData\Roaming\Microsoft\Windows\Start Menu]
    30/01/2012  09:27 AM    <JUNCTION>     Templates [C:\Users\msi\AppData\Roaming\Microsoft\Windows\Templates]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\AppData\Local\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [.]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [.]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Documents

    30/01/2012  09:27 AM    <JUNCTION>     My Music [C:\Users\msi\Music]
    30/01/2012  09:27 AM    <JUNCTION>     My Pictures [C:\Users\msi\Pictures]
    30/01/2012  09:27 AM    <JUNCTION>     My Videos [C:\Users\msi\Videos]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [C:\Users\msi\AppData\Local]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [C:\Users\msi\AppData\Local\Microsoft\Windows\Temporary Internet Files]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\Local Settings\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data\Application Data

    30/01/2012  09:27 AM    <JUNCTION>     Application Data [.]
    30/01/2012  09:27 AM    <JUNCTION>     History [C:\Users\msi\AppData\Local\Microsoft\Windows\History]
    30/01/2012  09:27 AM    <JUNCTION>     Temporary Internet Files [.]
                   0 File(s)              0 bytes

     Directory of c:\Users\msi\My Documents

    30/01/2012  09:27 AM    <JUNCTION>     My Music [C:\Users\msi\Music]
    30/01/2012  09:27 AM    <JUNCTION>     My Pictures [C:\Users\msi\Pictures]
    30/01/2012  09:27 AM    <JUNCTION>     My Videos [C:\Users\msi\Videos]
                   0 File(s)              0 bytes

         Total Files Listed:
                   0 File(s)              0 bytes
                 100 Dir(s)  117,689,188,352 bytes free



    • Edited by antonis2003 Wednesday, May 22, 2013 10:27 AM
    Wednesday, May 22, 2013 10:23 AM