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No Audio Output Device detected (dell dimension 4700 w/ SoundBlaster Audigy 1)

    Question

  • I've been trying to get my SoundBlaster Audigy ( http://support.creative.com/downloads/welcome.aspx?nDriverType=11#type_11 ) to work for a few days now. But everything I tried so far has failed. I've tried to installed the Vista Driver, the XP driver, the beta driver (found here http://social.technet.microsoft.com/Forums/en-US/w7itprohardware/thread/646164a0-94d6-42a6-8c28-313dc73c7994 ) but none has worked. I've already disable the onboard sound card so it wouldn't interfer.

    Despite the various driver tried, none of the control panel will allow me to do anything, saying the no audio out device has been detected or something to that effect. In the device manage, Windows was able to see it a SB Audigy, and recognize that there a problem with the sound card. But non of thier tools were able to fix it. It's said "The driver may be corrupted or missing. (Code 39)". No matter what I do, nothing in the Sound option would allow me to really do anything

    I've installed Windows 7 Ultimate 32x a couple of days and everything except the sound worked fine. Prior to that I had Vista installed and the sound was working fine then. I have a dell dimension 4700, Intel Pentium 4 CPU 3.00 GHz processor, 2 GB of RAM.

    I can't think of anything else that might me relevant but if more info is needed by ask. Thanks in advance for the help...I'm getting extremely frustrate with this problem.


    On a similar note, if I cannot get teh Audigy working, I would like to get the onboard sound card to work (soundmax integrated digital audio) but like above, none of the control panel work no matter what I do.
    • Edited by Sesshu Friday, June 05, 2009 2:51 PM
    Friday, June 05, 2009 2:44 PM

Answers

  • I think for the soundmax, you should go in device manager, uninstall any driver, then "search automatically" for a driver, including the "search the internet" option, there is a driver in the online database that should install, you can try the same with the Audigy card, it also has a driver on the online database, however I don't expect that one to work as well, it should install and give us a starting point...
    Sunday, June 07, 2009 3:11 AM
  • first uninstall any drivers as long as it gives the option, go to device manager, select the devices, right click on them, select properties -> driver tab -> uninstall, repeat this until it runs out of drivers to uninstall (note; we are not uninstalling the device, we are selecting uninstall on the driver page, so we uninstall the current non working driver), then choose to "update driver" but have an internet connection and allow it to "check the internet" for available drivers, it should at this point download the driver from the internet and attempt installation. This should work with both devices as long as we uninstall all versions already on the machine using this method
    Sunday, June 07, 2009 4:11 AM

All replies

  • Can you try installing it using this method? It allows you to set up a Windows XP mode for Windows 7.
    Friday, June 05, 2009 2:58 PM
  • My hardware doesn't support it unfortunely
    Friday, June 05, 2009 3:26 PM
  • Why not try this, according to that page it has been modified for Audigy...
    I am kinda interested and may dig up mine to try later, let me know if it works
    http://www.driverheaven.net/youp-pax-drivers/181620-pax-pci-sb24-audigy-os-win-7-v1-00-a.html
    Friday, June 05, 2009 10:05 PM
  • or try this one from creative, looks quite new from the build date
    http://files2.europe.creative.com/manualdn/Drivers/AVP/10956/0xBFCA5B72/SB24_W7DRVBETA_US_1_04_0090.exe
     If neither of those work, I guess we could start on the soundmax...
    Friday, June 05, 2009 10:44 PM
  • Why not try this, according to that page it has been modified for Audigy...
    I am kinda interested and may dig up mine to try later, let me know if it works
    http://www.driverheaven.net/youp-pax-drivers/181620-pax-pci-sb24-audigy-os-win-7-v1-00-a.html

    Just tried it and same deal... didn't worked.

    It supposedly installed but when I tried using the control panel, it didn't detect anything.
    Saturday, June 06, 2009 1:15 AM
  • or try this one from creative, looks quite new from the build date
    http://files2.europe.creative.com/manualdn/Drivers/AVP/10956/0xBFCA5B72/SB24_W7DRVBETA_US_1_04_0090.exe
     If neither of those work, I guess we could start on the soundmax...
    no go for this one too... same situation
    Saturday, June 06, 2009 1:26 AM
  • OK, I can't remember the exact model of mine, I will try to dig it out over the weekend and try to figure it out, did you try installing the Dell Dimension audio drivers in compatability mode? Can you post the hardware ids from device manager for each of these for me?
    Saturday, June 06, 2009 3:08 AM
  • Dell Vista Drivers ADI198x sound 32 bit driver

    http://support.us.dell.com/support/downloads/download.aspx?c=ca&cs=cadhs1&l=en&s=dhs&releaseid=R145551&formatcnt=1&libid=0&fileid=194065

    try installing in compatability mode, if that don't work try going in device manager, find your sound device (onboard) and right click, update driver, browse my computer and browse to C:\dell\drivers\R145551 and try this driver. If it doesn't work please go to device manager, right click on your sound devices (may be showing up as unknown device) and select properties -> details tab and hardware id from the drop down menu. post the hardware ids please, also, I suppose you tried doing the automatic search, allowing the device to search the internet?
    Saturday, June 06, 2009 6:24 AM
  • Creative's latest driver listed for Vista
    •Creative Sound Blaster Audigy including Platinum and Platinum eX series
    try installing in compatability mode if needed..
    Saturday, June 06, 2009 2:26 PM
  • Dell Vista Drivers ADI198x sound 32 bit driver

    http://support.us.dell.com/support/downloads/download.aspx?c=ca&cs=cadhs1&l=en&s=dhs&releaseid=R145551&formatcnt=1&libid=0&fileid=194065

    try installing in compatability mode, if that don't work try going in device manager, find your sound device (onboard) and right click, update driver, browse my computer and browse to C:\dell\drivers\R145551 and try this driver. If it doesn't work please go to device manager, right click on your sound devices (may be showing up as unknown device) and select properties -> details tab and hardware id from the drop down menu. post the hardware ids please, also, I suppose you tried doing the automatic search, allowing the device to search the internet?

    Just tried both method and neither seem to worked. I also already tried allowing the device to search the internet... to no avail.

    From what I've been reading up, many people who installed or upgrade to the 7100 Build face the same problem I do. So it might be the case I'll have to wait until MS create a fix for it. I might just downgrade back to XP in the mean time after a few more attempt at this.

    Saturday, June 06, 2009 11:12 PM
  • Creative's latest driver listed for Vista
    •Creative Sound Blaster Audigy including Platinum and Platinum eX series
    try installing in compatability mode if needed..
    This don't seem to be a working link.
    Saturday, June 06, 2009 11:14 PM
  • If you will post your "hardware id" for the soundmax it may help. Also, does it still show as a "unknown device" in device manager? does it show at all? information like that will help us try to resolve this, from what I have read many people are having positive results as well, we just have to match up the hardware id. What sort of errors are you gtting when trying to install the drivers?
    Once you get to the page with drivers listed click on the beta drivers link....
    • Edited by shakeyplace Saturday, June 06, 2009 11:24 PM
    Saturday, June 06, 2009 11:17 PM
  • Creative's latest driver listed for Vista
    •Creative Sound Blaster Audigy including Platinum and Platinum eX series
    try installing in compatability mode if needed..
    This don't seem to be a working link.

    ok, go to this page and select your product, again if you give me the hardware ids I will be able to narrow this down better for you...

    http://support.creative.com/Products/product_list.aspx?catID=1&CatName=Sound+Blaster#
    Saturday, June 06, 2009 11:20 PM
  • If you will post your "hardware id" for the soundmax it may help. Also, does it still show as a "unknown device" in device manager? does it show at all? information like that will help us try to resolve this, from what I have read many people are having positive results as well, we just have to match up the hardware id. What sort of errors are you gtting when trying to install the drivers?
    It showed up as:

    SoundMAX Integrated Digital Audio

    Hardware IDs:
    PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03
    PCI\VEN_8086&DEV_266E&SUBSYS_01811028
    PCI\VEN_8086&DEV_266E&CC_040100
    PCI\VEN_8086&DEV_266E&CC_0401

    Compatible IDs:
    PCI\VEN_8086&DEV_266E&REV_03
    PCI\VEN_8086&DEV_266E
    PCI\VEN_8086&CC_040100
    PCI\VEN_8086&CC_0401
    PCI\VEN_8086
    PCI\CC_040100
    PCI\CC_0401

    Is there any other info that may be releavant?



    Saturday, June 06, 2009 11:24 PM
  • That will be fine, dou you also have that for the Audigy card?, give me a few minutes, I will check for more compatable downloads
    Saturday, June 06, 2009 11:26 PM
  • It showed up as:

    SoundMAX Integrated Digital Audio

    Hardware IDs:
    PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03
    PCI\VEN_8086&DEV_266E&SUBSYS_01811028
    PCI\VEN_8086&DEV_266E&CC_040100
    PCI\VEN_8086&DEV_266E&CC_0401

    Compatible IDs:
    PCI\VEN_8086&DEV_266E&REV_03
    PCI\VEN_8086&DEV_266E
    PCI\VEN_8086&CC_040100
    PCI\VEN_8086&CC_0401
    PCI\VEN_8086
    PCI\CC_040100
    PCI\CC_0401

    Is there any other info that may be releavant?




    XP driver from Dell
    http://support.dell.com/support/downloads/download.aspx?c=ca&cs=cadhs1&l=en&s=dhs&releaseid=R94481&SystemID=DIM_P4_4700&servicetag=&os=WW1&osl=en&deviceid=2430&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=3&fileid=122481
    Vista driver from Dell
    http://ftp.us.dell.com/audio/R145551.EXE
    That device is definetly supported by these drivers, I would try Vista first, try installing in compatability mode, if that won't work install from device manager, find your sound device (onboard) and right click, update driver, browse my computer and browse to C:\dell\drivers\R145551 and try this driver, or you may have to select -> update driver -> browse my computer -> let me pick from a list -> have disk -> browse -> C:\dell\drivers\R145551\i386\Vista\smwdmCH6.inf , that is the file that supports your device
    Saturday, June 06, 2009 11:40 PM
  • That will be fine, dou you also have that for the Audigy card?, give me a few minutes, I will check for more compatable downloads

    SB Audigy

    Hardware IDs:
    PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
    PCI\VEN_1102&DEV_0007&SUBSYS_100A1102
    PCI\VEN_1102&DEV_0007&CC_040100
    PCI\VEN_1102&DEV_0007&CC_0401

    Compatible IDs:
    PCI\VEN_1102&DEV_0007&REV_00
    PCI\VEN_1102&DEV_0007
    PCI\VEN_1102&CC_040100
    PCI\VEN_1102&CC_0401
    PCI\VEN_1102
    PCI\CC_040100
    PCI\CC_0401

    Thanks for helping out with this by the way.
    Saturday, June 06, 2009 11:41 PM
  • The other thing that may work, go to C:\dell\drivers\R145551 and run "setup.exe" in compatability mode for Vista..
    Saturday, June 06, 2009 11:50 PM
  • It showed up as:

    SoundMAX Integrated Digital Audio

    Hardware IDs:
    PCI\VEN_8086&DEV_266E&SUBSYS_01811028&REV_03
    PCI\VEN_8086&DEV_266E&SUBSYS_01811028
    PCI\VEN_8086&DEV_266E&CC_040100
    PCI\VEN_8086&DEV_266E&CC_0401

    Compatible IDs:
    PCI\VEN_8086&DEV_266E&REV_03
    PCI\VEN_8086&DEV_266E
    PCI\VEN_8086&CC_040100
    PCI\VEN_8086&CC_0401
    PCI\VEN_8086
    PCI\CC_040100
    PCI\CC_0401

    Is there any other info that may be releavant?




    XP driver from Dell
    http://support.dell.com/support/downloads/download.aspx?c=ca&cs=cadhs1&l=en&s=dhs&releaseid=R94481&SystemID=DIM_P4_4700&servicetag=&os=WW1&osl=en&deviceid=2430&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=1&libid=3&fileid=122481
    Vista driver from Dell
    http://ftp.us.dell.com/audio/R145551.EXE
    That device is definetly supported by these drivers, I would try Vista first, try installing in compatability mode, if that won't work install from device manager, find your sound device (onboard) and right click, update driver, browse my computer and browse to C:\dell\drivers\R145551 and try this driver, or you may have to select -> update driver -> browse my computer -> let me pick from a list -> have disk -> browse -> C:\dell\drivers\R145551\i386\Vista\smwdmCH6.inf , that is the file that supports your device

    Just tried the Vista verison and it's a no go too. It's saying :"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    I'm trying the XP verison now.

    EDIT: Nope, XP don't work either.

    • Edited by Sesshu Sunday, June 07, 2009 12:01 AM
    Saturday, June 06, 2009 11:57 PM
  • That will be fine, dou you also have that for the Audigy card?, give me a few minutes, I will check for more compatable downloads

    SB Audigy

    Hardware IDs:
    PCI\VEN_1102&DEV_0007&SUBSYS_100A1102&REV_00
    PCI\VEN_1102&DEV_0007&SUBSYS_100A1102
    PCI\VEN_1102&DEV_0007&CC_040100
    PCI\VEN_1102&DEV_0007&CC_0401

    Compatible IDs:
    PCI\VEN_1102&DEV_0007&REV_00
    PCI\VEN_1102&DEV_0007
    PCI\VEN_1102&CC_040100
    PCI\VEN_1102&CC_0401
    PCI\VEN_1102
    PCI\CC_040100
    PCI\CC_0401

    Thanks for helping out with this by the way.

    This is a new, win7 beta driver that definetly supports your Creative card, if it doesn't install or the link won't work post me...
    http://support.creative.com/downloads/welcome.aspx?nDriverType=11#type_11
    Saturday, June 06, 2009 11:59 PM

  • Just tried the Vista verison and it's a no go too. It's saying :"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    I'm trying the XP verison now.


    did you try through device manager or  C:\dell\drivers\R145551\setup.exe in compatability mode for Vista?
    Sunday, June 07, 2009 12:01 AM
  • Link still not working.
    Sunday, June 07, 2009 12:02 AM

  • Just tried the Vista verison and it's a no go too. It's saying :"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    I'm trying the XP verison now.


    did you try through device manager or  C:\dell\drivers\R145551\setup.exe in compatability mode for Vista?

    Yep, tried that.
    Sunday, June 07, 2009 12:03 AM
  • Link still not working.

    Go here, http://support.creative.com/welcome.aspx select sound blaster, then If your product is not listed above, please click here.  at the bottom of the page, then Audigy, Audigy Value, next, beta driver, download

    Ps, file name should be SB24_W7DRVBETA_US_1_04_0090.exe
    Sunday, June 07, 2009 12:05 AM

  • did you try through device manager or  C:\dell\drivers\R145551\setup.exe in compatability mode for Vista?
    Yep, tried that.

    Same error both ways? To set compatability mode right click on setup.exe, properties, compatability tab, check the checkbox and select Vista, then apply, OK, then run setup.exe, you could also try it without the compatability mode..
    Sunday, June 07, 2009 12:10 AM
  • same error.

    I just tried the Creative beta driver and that didn't work either. The control panel when I tried to launch it said " The audio device supported by this supported by this application is not detected. The application will exit." Inside the device manager that same Code 39 appeared. What is that code anyway?
    Sunday, June 07, 2009 12:26 AM
  • same error.

    I just tried the Creative beta driver and that didn't work either. The control panel when I tried to launch it said " The audio device supported by this supported by this application is not detected. The application will exit." Inside the device manager that same Code 39 appeared. What is that code anyway?

    Was the file name SB24_W7DRVBETA_US_1_04_0090.exe for the Creative Audigy card?
    Sunday, June 07, 2009 12:33 AM
  • same error.

    I just tried the Creative beta driver and that didn't work either. The control panel when I tried to launch it said " The audio device supported by this supported by this application is not detected. The application will exit." Inside the device manager that same Code 39 appeared. What is that code anyway?

    from MS for the Zune,but I suppose about the same
    "Code 39
    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    • Cause: This error may occur if one or more of the following conditions are true:
      • The driver is not present.
      • A binary file is corrupted.
      • A file I/O problem occurred.
      • A driver references an entry point in another binary file that could not be loaded.
      Resolution:
      • Update the Zune driver. See "Typical troubleshooting steps" section.
      • On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard."

    Maybe try rebooting after installing driver, see if that helps?

    Sunday, June 07, 2009 12:39 AM
  • same error.

    I just tried the Creative beta driver and that didn't work either. The control panel when I tried to launch it said " The audio device supported by this supported by this application is not detected. The application will exit." Inside the device manager that same Code 39 appeared. What is that code anyway?

    from MS for the Zune,but I suppose about the same
    "Code 39
    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    • Cause: This error may occur if one or more of the following conditions are true:
      • The driver is not present.
      • A binary file is corrupted.
      • A file I/O problem occurred.
      • A driver references an entry point in another binary file that could not be loaded.
      Resolution:
      • Update the Zune driver. See "Typical troubleshooting steps" section.
      • On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard ."

    Maybe try rebooting after installing driver, see if that helps?


    tried that too.
    Sunday, June 07, 2009 12:42 AM
  • yea, I actually tried that driver once before too.
    Sunday, June 07, 2009 1:28 AM
  • Can you go in device manager, right click on the devices and "uninstall driver", then maybe reboot and try again...
    For the Soundmax the file smwdmCH6.inf reads;
        .... %*WDM_AC97AUD.DeviceDesc%=WDM_ICH6_6CH,        pci\ven_8086&dev_266E&subsys_01811028
    indicating support for your onboard device

    In the creative file P17.inf from  SB24_W7DRVBETA_US_1_04_0090.exe reads;
    ..... ;; SB Audigy
    %CTAudio_Device1.Dev.ntx86%=CTAudio_Device1,PCI\VEN_1102&DEV_0007&SUBSYS_100A1102
    again indicating support for your particular device, I think that much is for sure now, at least we have that established

    The errors :"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    may suggest that windows cannot read the file, so I think we must explore why...
    Perhaps you aren't signed in with full Administrative rights for installing drivers? but then I would think windows should be smart enough to give an error saying exactly that
    Perhaps windows isn't giving file reading rights where the drivers are being extracted to?
    Is device manager gives the error code 39 after installing the driver or are you getting this error popping up when installing?
    SB24_W7DRVBETA_US_1_04_0090 shouldn't need compatability mode
    R145551 file folder should be 4.23 Mb

    Sunday, June 07, 2009 1:46 AM
  • Can you go in device manager, right click on the devices and "uninstall driver", then maybe reboot and try again...
    For the Soundmax the file smwdmCH6.inf reads;
        .... %*WDM_AC97AUD.DeviceDesc%=WDM_ICH6_6CH,        pci\ven_8086&dev_266E&subsys_01811028
    indicating support for your onboard device

    In the creative file P17.inf from  SB24_W7DRVBETA_US_1_04_0090.exe reads;
    ..... ;; SB Audigy
    %CTAudio_Device1.Dev.ntx86%=CTAudio_Device1,PCI\VEN_1102&DEV_0007&SUBSYS_100A1102
    again indicating support for your particular device, I think that much is for sure now, at least we have that established

    The errors :"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
    may suggest that windows cannot read the file, so I think we must explore why...
    Perhaps you aren't signed in with full Administrative rights for installing drivers? but then I would think windows should be smart enough to give an error saying exactly that
    Perhaps windows isn't giving file reading rights where the drivers are being extracted to?
    Is device manager gives the error code 39 after installing the driver or are you getting this error popping up when installing?
    SB24_W7DRVBETA_US_1_04_0090 shouldn't need compatability mode
    R145551 file folder should be 4.23 Mb



    "Perhaps you aren't signed in with full Administrative rights for installing drivers?"
    >I'm signed on my Admin account right now.

    "Is device manager gives the error code 39 after installing the driver or are you getting this error popping up when installing?"
    >It appears after, when I go into the device manager in sound card properties

    "SB24_W7DRVBETA_US_1_04_0090 shouldn't need compatability mode"
    >It wasn't compatabilty mode

    "R145551 file folder should be 4.23 Mb"
    >true

    I'm stumped... how about you?

    But I think you're right about Window not able to read the file somehow... what can I do though?
    Sunday, June 07, 2009 2:03 AM
  • R145551,exe file itself is 3.19 Mb
    You could try extracting the Creative file SB24_W7DRVBETA_US_1_04_0090.exe with an application such as Winrar into it's own folder and try installing that driver from device manager, These drivers should at least install, I think the Creative driver should work because it is a Win7 driver, perhaps not the best because it is a beta driver but should work, the Soundmax driver should at least be able to install

    Anyone else with thoughts...suggestions....
    Sunday, June 07, 2009 2:07 AM
  • "Perhaps you aren't signed in with full Administrative rights for installing drivers?"
    >I'm signed on my Admin account right now.

    "Is device manager gives the error code 39 after installing the driver or are you getting this error popping up when installing?"
    >It appears after, when I go into the device manager in sound card properties

    "SB24_W7DRVBETA_US_1_04_0090 shouldn't need compatability mode"
    >It wasn't compatabilty mode

    "R145551 file folder should be 4.23 Mb"
    >true

    I'm stumped... how about you?

    Me too, but I am stubborn, you said the creative driver gave the error the "device not supported" when installing. I suggest trying to extract the files and the device manager method
    What is the exact error msg you get when attempting to install the Soundmax driver? From the installer or the eroor from device manager when attempting the install with the device manager method?
    Sunday, June 07, 2009 2:12 AM
  • Windows update has a Win7 compatable driver for your Soundmax, again the exact device, can you try "automatically" searching for a driver, allowing it to search the internet, It may help to uninstall driver first if necessary

    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=pci%5Cven_8086%26dev_266E%26subsys_01811028%20
    Same for the Audigy card....

    http://catalog.update.microsoft.com/v7/site/Search.aspx?q=PCI%5CVEN_1102%26DEV_0007%26SUBSYS_100A1102
    Sunday, June 07, 2009 2:15 AM
  • What file should I manually try to install?
    Sunday, June 07, 2009 2:19 AM
  • I was thinking, If you were you download the trial version of Winrar, it can extract the files from the SB24_W7DRVBETA_US_1_04_0090 file to a folder, you can then attempt to install the driver through device manager,
    Sunday, June 07, 2009 3:07 AM
  • I think for the soundmax, you should go in device manager, uninstall any driver, then "search automatically" for a driver, including the "search the internet" option, there is a driver in the online database that should install, you can try the same with the Audigy card, it also has a driver on the online database, however I don't expect that one to work as well, it should install and give us a starting point...
    Sunday, June 07, 2009 3:11 AM
  • first uninstall any drivers as long as it gives the option, go to device manager, select the devices, right click on them, select properties -> driver tab -> uninstall, repeat this until it runs out of drivers to uninstall (note; we are not uninstalling the device, we are selecting uninstall on the driver page, so we uninstall the current non working driver), then choose to "update driver" but have an internet connection and allow it to "check the internet" for available drivers, it should at this point download the driver from the internet and attempt installation. This should work with both devices as long as we uninstall all versions already on the machine using this method
    Sunday, June 07, 2009 4:11 AM
  • i have the driver i can email it to you and you have to run the setup in win xp3 compatibility mode. atole79@hotmail.com
    Monday, December 28, 2009 4:51 AM