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Cannot print documents - stuck in printer queue

    Question

  • Hi

    I've read various answers regarding this problem, and have stopped and re-started the 'print spool' in admin services, and also unchecked 'enable bidirectional support', but am still having this problem.

    Windows 7, HP Officejet Pro 8500A909a.

    I can print a test page from the printer, but no documents.  My husband can use the printer without any problem at all. 

    Thanks : )

    Monday, November 01, 2010 3:21 PM

Answers

  • Hi,

     

    After checking the issue, it seems this is a general Windows 7 related issue. As this forum focuses on Windows Vista specific issues, this inquiry would best be posted to Windows 7 forum:

     

    http://social.technet.microsoft.com/Forums/en-US/category/w7itpro

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Meanwhile, as Microsoft don't write drivers, it is recommend to contact HP and ask them if any updated\compatible driver is released. At this point, I would suggest reinstall the printer driver to check the result.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, November 03, 2010 7:41 AM
  • There are several ways to resolve printer spooler error, probably because there are many variations of this error. The error caused by faulty software can be resolved by deleting all the information found in the directory.

    Thereafter, navigate to the Control Panel, click on Administrative Tools and then services icon.

    Find the service labeled Print Spooler, highlight it and restart the process.

    If that doesn’t work, the program might be corrupted.

    Click on start, then Run. Search for the document labeled services.msc, and this will trigger the opening of another window.

    On this window, scroll down and click “Print Spooler”.

    Check its setting and turn on automatic mode.

    Click Okay, and restart the machine. If you’re lucky, this might be all you have to do.

    Still doesn’t work? Navigate to the Add/Remove Programs screen of the Control Panel.

    Find the all the software responsible for making the printer run including the drivers, and uninstall them.

    Be sure to be thorough about it, or the problem may not be solved.

    Download the latest copy of your printer’s software from the manufacturer and reinstall it.

    http://www.fixyourownprinter.com/forums/printer/68459#2

    Thursday, November 04, 2010 5:20 AM

All replies

  • Hi,

     

    After checking the issue, it seems this is a general Windows 7 related issue. As this forum focuses on Windows Vista specific issues, this inquiry would best be posted to Windows 7 forum:

     

    http://social.technet.microsoft.com/Forums/en-US/category/w7itpro

     

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us.  Thank you for your understanding.

     

    Meanwhile, as Microsoft don't write drivers, it is recommend to contact HP and ask them if any updated\compatible driver is released. At this point, I would suggest reinstall the printer driver to check the result.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, November 03, 2010 7:41 AM
  • There are several ways to resolve printer spooler error, probably because there are many variations of this error. The error caused by faulty software can be resolved by deleting all the information found in the directory.

    Thereafter, navigate to the Control Panel, click on Administrative Tools and then services icon.

    Find the service labeled Print Spooler, highlight it and restart the process.

    If that doesn’t work, the program might be corrupted.

    Click on start, then Run. Search for the document labeled services.msc, and this will trigger the opening of another window.

    On this window, scroll down and click “Print Spooler”.

    Check its setting and turn on automatic mode.

    Click Okay, and restart the machine. If you’re lucky, this might be all you have to do.

    Still doesn’t work? Navigate to the Add/Remove Programs screen of the Control Panel.

    Find the all the software responsible for making the printer run including the drivers, and uninstall them.

    Be sure to be thorough about it, or the problem may not be solved.

    Download the latest copy of your printer’s software from the manufacturer and reinstall it.

    http://www.fixyourownprinter.com/forums/printer/68459#2

    Thursday, November 04, 2010 5:20 AM