none
Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D

Answers

  • Hi,

     

    When does the issue begin to occur?

     

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    Please refer to the following steps to troubleshoot the issue.

     

    1. Boot the computer in Clean Boot for a test.

     

    2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.

     

    For detail steps, we can refer to the link below:

     

    Device Clean Boot

     

    3. Upgrade the virus definition, run antivirus program and perform a full scanning.

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 17, 2013 3:04 AM

All replies

  • Hi,

     

    When does the issue begin to occur?

     

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).

     

    Please refer to the following steps to troubleshoot the issue.

     

    1. Boot the computer in Clean Boot for a test.

     

    2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.

     

    For detail steps, we can refer to the link below:

     

    Device Clean Boot

     

    3. Upgrade the virus definition, run antivirus program and perform a full scanning.

     

    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 17, 2013 3:04 AM
  • Hi, this is a problem that many persons get, or have sporadically.

    This procedure may solve this.

    Follow this guide step by step.

    1. Disable the Microsoft Antimalware Service
    2. Reboot the machine
    3. Delete or rename the EppOobe.etl file (Found in C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl )
    4. Another reboot of the machine
    5. Enable the Microsoft Antimalware Service again
    6. Another reboot of the machine

    You must disable the service before deleting the file and rebooting, or else this will not work.

    Hope this helps you

    PC

    Thursday, April 18, 2013 9:38 AM