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Windows 7 won't wake up after sleep

    Question

  • I'm got a new Dell XPS 9000 desktop running Windows 7.   The system is set up to automatically shut down the display after 30 minutes and then put the computer is sleep after 2 hours.  That works fine, however, when trying to wake up the computer after sleep, I heard the fan starting up, but nothing else happens.  No display ever comes up.  I am forced to shut the computer off (using the power button) and then restart it.  When it does start up, it's resuming from sleep mode.

    There have been a number of postings about Windows 7/sleep problems, but they are all a little different.

    Anyone have any thoughts?

    Thanks.
    Monday, March 15, 2010 9:37 PM

All replies

  • Hi K_Burgers,

     

    First, please refer to this Sleep and hibernation FAQ: How can I wake my computer from sleep or hibernation?

     

    Also, if the computer power button cannot resume the computer from sleep mode, please uninstall all unnecessary devices and see if the issue can be resolved. Also, test in Clean Boot. If the issue disappears in the Clean Boot environment, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Besides, please use Powercfg command to check this issue. To do that, refer to the steps below:

     

    1. Click the Start Button, type "cmd" (without quotation marks), right click on the "Cmd.exe" in the search result list and select "Run as administrator".

    2. Type "powercfg -devicequery wake_armed" (without quotation marks) in the open window and press Enter Key.

     

    For more information, please refer to Powercfg Command-Line Options.

     

    If the issue still occurs, please type the following command and post the result for further research.

     

    1. Click the Start Button, type "cmd" (without quotation marks), right click on the "Cmd.exe" in the search result list and select "Run as administrator".

    2. Type "powercfg -lastwake" (without quotation marks) in the open window and press Enter Key.

     

    Also, please check Event Log: Go to Start -> type Event Viewer -> check the "Power-Troubleshooter" entries in "Windows Logs – System".

     

    Hope this helps.

     

    Regards,

    Linda

     

    Tuesday, March 16, 2010 7:26 AM
  •  

     

    I did a clean boot and the problem still exists.   After the clean boot, I ran the two Powercfg commands.  The result are below:


    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    C:\Windows\system32>powercfg -devicequery wake_armed Realtek PCIe GBE Family Controller eHome Infrared Receiver (USBCIR) Logitech HID-Compliant Keyboard (001)
    Logitech HID-compliant Cordless Mouse

    C:\Windows\system32> powercfg -lastwake
    Wake History Count - 1
    Wake History [0]
      Wake Source Count - 0

     

    Regarding the Event Log.....here's the power troubleshooter entry:

     

    Log Name:      System
    Source:        Microsoft-Windows-Power-Troubleshooter
    Date:          3/20/2010 11:19:17 AM
    Event ID:      1
    Task Category: None
    Level:         Information
    Keywords:     
    User:          LOCAL SERVICE
    Computer:      Dell9000
    Description:
    The system has resumed from sleep.

    Sleep Time: ‎2010‎-‎03‎-‎20T18:16:43.201911000Z
    Wake Time: ‎2010‎-‎03‎-‎20T18:19:03.954832500Z

    Wake Source: Unknown

     

    Not sure what the next step should be.


    Saturday, March 20, 2010 6:40 PM
  • Hi K_Burgers,

     

    Please first update the device drivers to the latest one, especially the display card driver. If the issue persists, go into BIOS and check its settings for sleep. For more information about BIOS settings, you can contact Dell directly for instructions.

     

    Besides, you can turn off Hybrid sleep in Power Options by the steps below:

     

    1.     Go to Start, type power options in the Start Search box and then press ENTER.

    2.     Click "Change plan settings".

    3.     Click "Change advanced power settings".

    4.     In the popup window, expand "Sleep".

    5.     Change "Allow hybrid sleep" to "Off".

    6.     Click OK.

     

    Please check if the issue can be resolved.

     

    If the issue still exists, you can run powercfg -ENERGY to troubleshoot this issue. For more information, refer to the following article and document:

     

    Guided Help: Get a detailed Power Efficiency Diagnostics Report for your computer in Windows 7

     

    Using PowerCfg to Evaluate System Energy Efficiency

     

    Regards,

    Linda

     

     

    Monday, March 22, 2010 5:41 AM
  • Just curious why drives would need to be updated.   This computer was just shipped to me.   Have not checked BIOS yet.  What setting need to be set for sleep?

    Hybrid sleep was already turned off.   Ran the powercfg -energy.   There were lots of errors.  Not sure how to interpret this document.

     

     

    Power Efficiency Diagnostics Report

    Computer Name DELL9000
    Scan Time 2010-03-23T03:06:34Z
    Scan Duration 60 seconds
    System Manufacturer DELL Inc.
    System Product Name Studio XPS 435T/9000
    BIOS Date 10/26/2009
    BIOS Version A14
    OS Build 7600
    Platform Role PlatformRoleDesktop
    Plugged In true
    Process Count 87
    Thread Count 1201
    Report GUID {c18f598e-7719-4851-b89b-27b70721ce7f}

    Analysis Results

    Errors

    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name eHome Infrared Receiver (USBCIR)
    Host Controller ID PCI\VEN_8086&DEV_3A35
    Host Controller Location PCI bus 0, device 29, function 1
    Device ID USB\VID_04EB&PID_E033
    Port Path 2
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Realtek USB 2.0 Card Reader
    Host Controller ID PCI\VEN_8086&DEV_3A3A
    Host Controller Location PCI bus 0, device 29, function 7
    Device ID USB\VID_0BDA&PID_0151
    Port Path 3
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3A38
    Host Controller Location PCI bus 0, device 26, function 1
    Device ID USB\VID_8086&PID_3A38
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3A35
    Host Controller Location PCI bus 0, device 29, function 1
    Device ID USB\VID_8086&PID_3A35
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3A36
    Host Controller Location PCI bus 0, device 29, function 2
    Device ID USB\VID_8086&PID_3A36
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_3A3A
    Host Controller Location PCI bus 0, device 29, function 7
    Device ID USB\VID_8086&PID_3A3A
    Port Path
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_3A36
    Host Controller Location PCI bus 0, device 29, function 2
    Device ID USB\VID_046D&PID_C517
    Port Path 2
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name USB Mass Storage Device
    Host Controller ID PCI\VEN_8086&DEV_3A3A
    Host Controller Location PCI bus 0, device 29, function 7
    Device ID USB\VID_059B&PID_0370
    Port Path 5
    USB Suspend:USB Device not Entering Suspend
    The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
    Device Name Saitek Cyborg Evo Wireless (USB)
    Host Controller ID PCI\VEN_8086&DEV_3A38
    Host Controller Location PCI bus 0, device 26, function 1
    Device ID USB\VID_06A3&PID_353E
    Port Path 1
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 0
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 1
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 2
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 3
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 4
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 5
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 6
    Platform Power Management Capabilities:ACPI _PSD Object Failed Validation
    There is a problem with the definition of the ACPI _PSD object on this computer. Installing the latest system firmware (BIOS) may resolve this issue.
    Group 0
    Index 7

    Warnings

    Power Policy:Display timeout is long (Plugged In)
    The display is configured to turn off after longer than 10 minutes.
    Timeout (seconds) 1800
    Power Policy:Sleep timeout is long (Plugged In)
    The computer is configured to automatically sleep after longer than 30 minutes.
    Timeout (seconds) 7200
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    CPU Utilization:Processor utilization is moderate
    The average processor utilization during the trace was moderate. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 3.16
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name DellDock.exe
    PID 4176
    Average Utilization (%) 1.50
    Module Average Module Utilization (%)
    \Device\HarddiskVolume3\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_2b4f45e87195fcc4\GdiPlus.dll 1.14
    \Device\HarddiskVolume3\Windows\System32\msvcrt.dll 0.20
    \SystemRoot\System32\win32k.sys 0.04
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 0.65
    Module Average Module Utilization (%)
    \SystemRoot\system32\hal.dll 0.35
    \SystemRoot\system32\DRIVERS\athrx.sys 0.18
    \SystemRoot\system32\ntoskrnl.exe 0.06

    Information

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 156000
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name Custom
    Plan GUID {49ef8fc0-bb7f-488e-b6a0-f1fc77ec649b}
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality Balanced
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Battery:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 4
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 5
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 6
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 7
    Idle (C) State Count 3
    Performance (P) State Count 10
    Throttle (T) State Count 0
    Tuesday, March 23, 2010 3:15 AM
  • My brand new Lenovo computer is also doing this. Exact same problem as described by K_Burgers.

    I haven't seen a response to this, what was the answer? Did anyone have a solution?

    Friday, August 06, 2010 5:41 AM
  • i believe this is a sleep problem. In the advanced power options settings I have turned off the hybernate option and yet I've still had this happen. Maybe the opposite settings would work...like say hybernate after 15 min and sleep on never....may be worth a try. You can get there by Control panel>Power options>change when computer sleeps>change advanced power settings> Sleep

    For More Information and help to windows 7 sleep problem

    Monday, August 16, 2010 7:59 AM
  • The problem lies with how Microsoft have set the default state of Windows 7, no doubt influenced by the irrational and brain-dead 'green' lobby. The following solution solved the problem for me. I'll describe it at a very basic level to suit the less computer proficient - something Microsoft can never be bothered to do.

     

    Go to Start. In the search box type "Device Manager" (without the quotes)  - and then press Enter; this will open up the Device Manager. Double click on 'Universal Serial Bus controllers.' Now you will see a list of 'USB Root Hub'. Right-click the top one of these and select 'Properties'. Click on the Power Management tab, un-tick where it says 'Allow the computer to turn off this device to save power' and click 'OK'. Now repeat this action on the other 'USB Root Hub' items in the list. when they are all done you can close the Device Manager, and your USB mouse and keyboard will now be able to re-awake your computer.

     

    It is ridiculous when, in an age where USB keyboard and mouse is replacing PS/2 devices, that Microsoft have added this feature, and even worse that they have caused USB to switch off at all. All this does is inconvenience everyone. Microsoft really need to provide an update to remove the option of allowing the USB connection to die during sleep.

    • Edited by Crankcase Wednesday, August 25, 2010 2:20 PM Punctuation error
    • Proposed as answer by decaffeinated Monday, August 22, 2011 7:58 AM
    Wednesday, August 25, 2010 2:18 PM
  • Same probem here. A brand new PC.

    I actually had Win7 waking up for about a month, liked this feature too.I actually thought that Win7 is great. But then...

    Then my PC stopped waking up. I hear the HDs spin up, the PS is turns on too, but all USB based stuff and the Display are dead. I did not update any drivers since day 1, so it is not a driver issue, as the only things that changed were MS updates.

     

    MS, seriosly, how about you refer this problem, it's all over the bloody internet. Solve the problem, stop bouncing us with "update your drivers, BS".

    Sunday, November 28, 2010 7:39 PM
  • Thanks Crankcase -

    I had the same problem and this fixed it.

     

    Thursday, December 30, 2010 6:38 PM
  • The problem lies with how Microsoft have set the default state of Windows 7, no doubt influenced by the irrational and brain-dead 'green' lobby. The following solution solved the problem for me. I'll describe it at a very basic level to suit the less computer proficient - something Microsoft can never be bothered to do.

     

    Go to Start. In the search box type "Device Manager" (without the quotes)  - and then press Enter; this will open up the Device Manager. Double click on 'Universal Serial Bus controllers.' Now you will see a list of 'USB Root Hub'. Right-click the top one of these and select 'Properties'. Click on the Power Management tab, un-tick where it says 'Allow the computer to turn off this device to save power' and click 'OK'. Now repeat this action on the other 'USB Root Hub' items in the list. when they are all done you can close the Device Manager, and your USB mouse and keyboard will now be able to re-awake your computer.

     

    It is ridiculous when, in an age where USB keyboard and mouse is replacing PS/2 devices, that Microsoft have added this feature, and even worse that they have caused USB to switch off at all. All this does is inconvenience everyone. Microsoft really need to provide an update to remove the option of allowing the USB connection to die during sleep.

    I tried this ....hope it works.  While I was in the "Device Manager" I noticed that one of the "USB Mass Storage Device" had a yellow triangle with an "!". When I right clicked on the icon and went to properties it stated that the device cannot start (code 10).  Do you know what this means? Do I have an external hard drive in one USB and it works.  The other USB has a Bambo Pen Pad connected.  It was working for awhile, but after I went back to a restore it started working.  However, I kept getting a message everytime I logged in "that I needed to install a new driver for it"  I had done that before and that was when it stopped working. So I kept clicking the "X" to close this message.  Do you think this is what the USB "not working" might be?  Should I click on "update driver" on that USB? 
    • Proposed as answer by Beachrunner5 Sunday, November 11, 2012 3:35 PM
    Friday, January 14, 2011 3:21 PM
  • Thanks very much Crankcase. This solved two problems for me:

    1) when I switched from a hard-line LAN connection to a USB-connected wireless adapter, my brand new desktop PC would not awake after it was put to sleep. Talk about weird...the PC would spin up its hard drive, flash some front panel lights, and then go back to sleep. Damnedest thing I've seen in a long, long time (and I've been using PCs since the days of DOS).

    2) My brand new PC includes a case-mounted, USB-connected, multi-function card reader (reads various sized SD cards). Windows sees each one of card reader slots as a disk drive (e.g., F:, G:, etc.). Whatever. But periodically, Windows 7 disconnects each of the drives (puts it to sleep, I assume) and then later, announces that the USB device in question could perform better if it were connected to a USB 2.0 root hub.

    I called up the white box shop that put together this PC and asked, "Umm, did you stick me with a motherboard that uses USB 1.x?" The white box shop was not amused at my question ("No way!"), but had no idea what was causing the message.

    Well, Crankcase, since I used your solution:

    a) Win7 no longer disconnects the card reader "drives", and

    b) Win7 no longer thinks my motherboard uses USB 1.x hardware.

    Good lord, Microsoft, you folks have some serious USB/PwrMgmt issues!

    And yes, the affected desktop PC is fully patched with up-to-date drivers for everything that I feel comfortable upgrading.

    • Edited by decaffeinated Monday, August 22, 2011 7:55 AM para brks
    Monday, August 22, 2011 7:47 AM
  • Same basic problem in that Win7 successfully goes into either sleep or hibernate, and it DOES respond to the keyboard when attempting to wake the Acer laptop, but it freezes on a black screen.  The monitor is on because I can see the glow around the edges.  Essentially, the lights are on but nobody's home.  The Sleep/Hibernate worked perfectly when running Vista, then I upgraded to Win7.  I'm not sure if Sleep/Hibernate were working immediately after the upgrade, but after installing Office and using the laptop for a few days I discovered the consistent failure to wake.  I've done the "Clean Boot" and problem remained.  I doubt that it could be BIOS because the same hardware worked in Vista.  Nothing is plugged in to USB.

    One more observation, attempts to wake from Hibernate give me a DOS-like cursor on the black screen for about 2 seconds before going totally black.  Could it be that some memory dump file is not being created or not being found? 

    Wednesday, September 21, 2011 10:59 PM
  • Following your directions I typed "cmd".  This came up on the top of my screen. When I right clicked there was no insrtuction "cmd.exe" to click on.  There was open, run as admin., etc. the standard right click stuff.

    Can you be a little more explicit in your instuctions.

    Thanks,    bruel555

    Friday, November 11, 2011 12:02 AM
  • Linda, your advise is really helpful, thanks for posting!
    Sunday, December 18, 2011 1:40 PM
  • Crankcase,

    I wish this solution would work for me, but not only will my computer not come out of sleep mode, but my monitor is frozen as well. Without being able to see what I'm doing, there is no way for me to make these changes. 

    Do you have any other solutions?  I'm all ears.

    By the way, I have an eMachines ET1331G and just recently added a Samsung B2030 monitor. The monitor worked great for a week, but then last night I left it on and tonight, nothing happens. Even the lights on my keyboard are off. The mouse light is still on, but nothing happens when I move the mouse. Always before, to wake up my computer all I had to do was move the mouse. Not happening now. 

    I even tried to plug in a USB keyboard, but that wouldn't come on either. I've had this computer less than 2 years. I don't want to scrap it. At least I've backed up all my pictures to a separate hard drive. It's 12:30am my time. I'm going to bed and I'll check back later to see if someone has a solution.

    Luckily my 5-year-old laptop is still chugging along (knock wood) or otherwise I'd have no way of searching for a solution.

    Thanks for any help anyone can give me.

     

    Thursday, December 29, 2011 5:29 AM
  • WHAT HAPPENED TO LINDA YAN?    I was troubleshooting the same issue and through other sources (Microsoft Support   http://support.microsoft.com/kb/976034) I came to generate this Power Efficiency Diagnostic Report for my PC.   Okay, so either Linda Yan or MS Support shows you how to reveal the problems... but then what?   

    I've got the same question as K_Burgers... what to do with the information?  Well, here is the official word from Microsoft Support:  

         "If you encounter power related issues and you do not know how this report could help you, you can send the report to a friend to ask for help."

    Seriously Microsoft, send it to a friend?  To be fair, it continues: 

         "If you want to post it in Microsoft TechNet forums for more help, you can also include the content of the whole Power Efficiency Diagnostics Report in your thread"

    That's nice, but look what happens when K_Burgers posts the Report... no response.  Linda Yan, where are you?

    • Proposed as answer by lapabc Wednesday, January 04, 2012 9:41 PM
    • Unproposed as answer by lapabc Wednesday, January 04, 2012 9:42 PM
    Wednesday, January 04, 2012 7:30 PM
  • WHAT HAPPENED TO LINDA YAN?    I was troubleshooting the same issue and through other sources (Microsoft Support   http://support.microsoft.com/kb/976034) I came to generate this Power Efficiency Diagnostic Report for my PC.   Okay, so either Linda Yan or MS Support shows you how to reveal the problems... but then what?   

    I've got the same question as K_Burgers... what to do with the information?  Well, here is the official word from Microsoft Support:  

         "If you encounter power related issues and you do not know how this report could help you, you can send the report to a friend to ask for help."

    Seriously Microsoft, send it to a friend?  To be fair, it continues: 

         "If you want to post it in Microsoft TechNet forums for more help, you can also include the content of the whole Power Efficiency Diagnostics Report in your thread"

    That's nice, but look what happens when K_Burgers posts the Report... no response.  Linda Yan, where are you?

     

    In another forum, I found something that works (for now) which is simpler than Crankcase's solution.  K_Burger's diagnostic report showed that all the the USB devices which gave errors have a common element, the host controller PCI Bus.  So instead of modifying every USB device one-by-one, someone else suggested modifying the PCI controller.  See:

    carcurboy [10-26-2010]

    Re: Windows 7 Won't Wake Up!
    ...snip...
    start>control panel>power options>in your preferred plan change plan setting>change advanced power settings>pci express>link state power management >change to off and apply.  
    Please reply if any of these work for you...

    BTW, Crankcase, if you're still monitoring this thread, don't blame Microsoft's failures on the "irrational and brain-dead green lobby"... having millions of computers WORLDWIDE consuming energy while idling is a SIGNIFICANT waste of power... generating power not only has environmental costs but it has monetary $$$ as well... if computer/software makers failed to address this, THEY'D be the brain-dead ones.

     



    • Edited by lapabc Wednesday, January 04, 2012 9:58 PM
    Wednesday, January 04, 2012 9:57 PM
  • Well, I tried both Crankcase method and lapabc method and neither fixed the issue.

     

    It happens in both sleep (s1) and hinernate (s3).  I made sure wake from USB was enabled in BIOS.

     

    wierd thing is that it was working before I installed drivers.  With just installing win7 and all windows updates, it went fine.  but after installing all other drivers it went to crap and won't wake from sleep.

     

    It osunds like more an issue of manufacturer not implementing their drivers properly as it was working with a bare win 7 install.  At least for me this was the case.

     

    I'm using an Biostar TA870U3+ 870 chipset motherboard with a Athlon II x2 255 CPU and 2gb (2 x 1GB) Kingston value ram.  I think it may have been when I installed the USB 3 drivers.  I think it worked when I only had  ms drivers for usb 2.0.  can't be a 1005 SURE THOUGH.

     

    Maybe I'll try another reinstall to see what hapens and install drivers one at a time and see what happens.

     

    Thanks for all the informative posts.
    -=Mark=-

    Saturday, February 04, 2012 8:48 AM
  • hey Linda, your post really helped as my laptop want waking up from sleep for some reason, but i followed the first step and it was treated. But the problem doesnt go away and re occurs every now and then! what should i do?
    Monday, February 13, 2012 1:13 PM
  • Just an update.  It turns out it was just a driver issue.  It was the USB 3.0 drivers for this asmedia chipset.  I read this is an Asus made chipset and updated drivers are next to impossible to find.  I decided to just leave the out and use usb 2.0 as I don't have any usb 3.0 devices currently.

    Everything is working fine again.

    -=Mark=-

    Monday, February 13, 2012 6:45 PM
  • Hi guys i am currently using a HP PROBOOK 4530s i5 2.4 G, 1GB RADEON 6490M, 4GB RAM. the OS is windows 7 proffessional 64 bit. the problem i am facing currently is that my laptop when i put it to sleep or close the lid doesnt wake up from it, i mean i hear sounds of it turning on but nothing comes up on the screen! I have been trying to install the new ATI drivers since the ones i have are old and they are the only ones seem to be working as whenever i downloaded the latest version, they wouldnt work, couldnt switch between cards and it didnt show up! i did that and restored my windows a couple of times to get back to normal, then i upgraded my BIOS, as i thought that could help but it didnt! instead this new WOULDNT WAKE UP FROM SLEEP thingy started happening! ive tried a couple of steps to amend it but its just not happening, 


    1 tried cleaning registry

    2 triend using the powercfg command: it resolves the issue for then but afterwards it starts happening again


    i am thinking about reinsatlling my windows, but wanted to make sure that this issue could be resolved any other way. i am really worried as i am afraid to put my laptop to sleep now! HELP PLEASE!!

    Monday, February 13, 2012 7:47 PM
  • The same thing is happening to me. Namely, immediately after boot, the system goes to S3 standby, and I can wake it with the MS MCE IR remote.

    After some time, when I send the system to sleep, it goes to S1 instead of S3 (fans stay on, etc). I can still wake it with the MCE remote.

    But it will never go to S3 again until reboot (and sometimes even after reboot it only goes to S1).

    After generous use of powercfg, I found out that the Microsoft Wireless USB Desktop (with Wireless Receiver 3.1) causes the problem. After playing with drivers for days (and selective suspend, all possible variations of power and device settings), there is still no solution.

    I downloaded dumppo and tried "dumppo.exe admin minsleep=s3" and voilá, the system goes to S3 standby! And then even wakes up with the remote! Screen turns on, everything seems fine, except it is completely frozen, does not even respond to reset.

    Currently I'm playing with the MCE Standby Tool. So far I managed to force system to S3, and it wakes, and works, but after every reboot I have to force the dumppo setting again, and many times it still locks at returning from standby.

    It's a real shame. Win7 x64 SP1, newest Asus Z77 board, only WHQL drivers, and MS hardware of all ruins it.

    For the past 10 years, I do not remember S3 _ever_ working correctly and reliably on the dozens of HW I had.

    http://helpdeskgeek.com/windows-7/windows-7-will-not-sleep/

    "<cite class="fn" style="color:#222222;font-family:helvetica, arial, sans-serif;font-weight:bold;line-height:16px;font-style:normal;font-size:11px;">movrshakr</cite> says:

    Windows 7 – It was the Microsoft wireless mouse that was preventing with dim, monitor off, and sleep. I confirmed this by unplugging the USB receiver/transmitter.

    Unfortunately, none of the settings suggested here make it start working, including unmarking the "allow it to wake computer" in Device Manager. It remains stuck in the highly annoying situation of the computer and monitor staying on in high power forever unless change is manually commanded."

    • Proposed as answer by Zoltan G Monday, April 01, 2013 9:51 AM
    • Unproposed as answer by Zoltan G Monday, April 01, 2013 9:51 AM
    Saturday, June 09, 2012 8:31 PM
  • FANTASTIC!!!  This worked for me!  thank you thank you thank you
    Sunday, November 11, 2012 3:36 PM
  • A data point for search engines:

    For me, it was the (American Megatrends in a Cyberpower desktop) BIOS sleep settings, it seems it was delivered with wake from keyboard and mouse both disabled. I enabled them (and btw set the keyboard to wake on any key, sleep state to suspend-to-ram) and everything works. 

    Friday, November 23, 2012 8:40 PM
  • I'm not going to propose this as an answer but, Disable sleep completely and use screen saver, also desktops really dont need to sleep, set all power options to preformance, all idle and sleep modes to disable.

    I dont know about you but I have 5 flat screen tv's and 4 pc's running in my house. My bill never goes over 70 bucks, i'm not real big on saving energy except with lightbulbs.

    Also take in mind the problem could be created by HEAT the computer being idle for long periods of time can heat up your processor, ram gpu and psu. Consider better airflow in your box or liquid coolant (Like i got).

    Also you may want to idle out your computer and watch task manager for things that are running while your idle and disable them with services.msc or msconfig.

    Run a system care tool like the ones offered at IObit (smart defrager, reg defreager). Run Ccleaner get hidden junk out. Go to major geeks and run a few free scanners to check for viruses on your HD (You may have a scanner just disable it and scan with a few diffrent ones see if yours missed anything then uninstall them after use).

    Never hurts to sit and work on your pc for 5-6 hours. I just changed the themal paste on my gpu last night and added an additional fan to it.


    Tom

    Monday, November 26, 2012 12:12 AM
  • Thank you so much. You solve my problem. :-)
    Sunday, December 02, 2012 10:52 AM
  • Thanks so much for offering this solution.  I have been so frustrated with this I was about ready to reformat my harddrive and go back to XP!!
    Thursday, December 27, 2012 3:52 PM
  • For me disabling the BIOS setting "USB wake up" seems to fixed the issue..  I've tried sleep/wake 10-20 times since then, with 100% success rate.
    Monday, April 01, 2013 9:53 AM
  • I used CrankCase's solution and it worked until Windows Update came along and updated the video driver.  Then I was stuck with the same issue.  I finally had to do a system restore and then start individually updating the updates until I found the problem. In my case, I went out to NVIDIA and updated the video driver through there website and did not allow windows update to update the video driver.   I no longer have the problem.  Hopefully, this helps other people with this frustrating issue.
    Monday, April 22, 2013 3:47 AM
  • I've had this problem on two computers now. My old Acer Aspire M5201, and now my custom-built PC. None of the aforementioned suggestions worked. I am unable to use my keyboard or mouse to reawaken the computer, and pressing the power button certainly does something (I hear the PC fan whirring about), but nothing occurs after that. I actually have to cut power by pulling the plug, as a hard reset with the power button just repeats the issue.

    So, I ask the techies, why do you continue to assume that it is a hardware issue, and not within Windows itself? We can't all have faulty hardware. Seriously, please be reasonable and provide some proper fixes within the operating system since I am certain that it is at fault, and not our devices. Thank you.

    Tuesday, July 09, 2013 12:58 AM
  • Thank you X 1000 Crankcase!  This fix worked for me!  I really appreciate it!
    Tuesday, July 16, 2013 11:44 PM
  • Good reply to Crankcase about the green lobby.
    Sunday, August 25, 2013 3:16 PM
  •  I had the same problem. I thought it was hybrid sleep. I disabled that, but didn't work. I pressed control, alt, delete and that would wake the computer. I tried everything thing I've read, but nothing. I just changed a setting in power options advanced settings and it seemed to change it back to normal ( what ever that is for a Microsoft product ). I disabled USB selective suspend setting to disabled.

    I to had the USB error message about the speed not being what it should. I hope it helped. I wouldn't have thought of it with out reading your posts.

    Thanks

    Dardone

    Thursday, September 05, 2013 4:15 PM
  • THANK YOU SO MUCH. Microsoft should PAY you to help cure their incompetence !

    Furthermore you don't even know how much hassle this site caused me just to be able to give you my vote and say that !!! utterly amazing, but thats an other story.

    Monday, February 24, 2014 1:02 PM
  • Thank you, this was awesome. It worked. 
    Saturday, March 01, 2014 12:03 AM