none
Camera app not working with logitech webcam with new windows 8.1 update

    Question

  • My Logitech camera app was working fine before win 8.1 update.

    ALL drivers are updated.

    Camera works fine when I run Logitech program/software, just won't work with camera app included win windows 8.

    I just get a dark screen.

    I searched forums.  This appears to be a common problem.  Microsoft Techs just state uninstall camera app and reinstall.  But, this is an app that won't let me reinstall.  Plus, I search Microsoft Store and can't find the camera app.

    Any suggestions.

    Thanks

    Friday, October 25, 2013 3:17 PM

Answers

  • Peter,

    It sounds like in your case removing and reinstalling the built-in app might be the way to go, especially since the camera app isn’t listed on the webcam privacy settings page.  You can accomplish removing it through the use of a script in Windows PowerShell.

    This page offers a downloadable script as well as step by step instructions on how to use it to remove built-in apps. 

    Once you’ve successfully uninstalled the app, you’ll need to reinstall it.  You can find the camera app to reinstall here.

    Mike

    Windows Outreach Team – IT Pro

    Wednesday, February 19, 2014 4:06 PM
  • OSUMike,

    Normally these issues would be caused by a faulty or incompatible driver.  Before continuing to troubleshoot, I do strongly recommend downloading the latest driver for your webcam from the link provided by the Windows Compatibility Center.

    Since several other users have mentioned having this same problem, even with ensuring they have the correct driver, there are other possibilities to look at.  Due to the fact that the webcam works in other applications, it appears that it might be a permissions issue of some sort; particularly those included on the Let these apps use my webcam list in PC Settings.

    The easiest way to access these settings is to swipe in from the right edge of the screen and tap Search.  (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and click Search.)  Type in Webcam then click on Webcam privacy settings.  Make sure that your camera application is set to On.

    I hope this helps.

    Mike

    Windows Outreach Team – IT Pro

    • Marked as answer by OSUMike Tuesday, February 18, 2014 8:02 PM
    Friday, February 14, 2014 8:53 PM
  • I don't believe it!!! You were right. This DID fix the camera and it is now working. I'm a fairly sophisticated user, though, and I'm afraid that the directions for setting up and running the script leave a lot to be desired for many users.  That being said, I'm still proposing this as the answer to the problems discovered in this thread.

    As an extra added bonus, the fix also now allows my Logitech Desktop software to run.

    In the mean time, I trust Microsoft has taken notice of this issue and fixes it for the next iteration of Windows.

    Good going, Make!

    Peter


    Peter


    Sunday, February 23, 2014 8:16 PM

All replies

  • Hi,

    First, please let me know the Model of your webcam and the full name of the APP you mentioned.

    I just find one App for Logitech Camera, you can try if it’s what you need.

    Logitech Camera Controller

    http://apps.microsoft.com/windows/en-us/app/logitech-camera-controller/02b3d909-8b3f-49e1-8928-6a92f53e5217

    Also, for this issue, it can be caused by driver. I also suggest to remove the driver for Logitech Camera in device manager and click “Scan for hardware changes” to reinstall this driver.

    For additional reference, please check this link:

    How to Fix Logitech Cameras

    http://techchannel.radioshack.com/fix-logitech-cameras-2630.html

    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

    Hope these could be helpful.


    Regards,

    Kate Li

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Monday, October 28, 2013 7:08 AM
  • Hi Kate,

    Thank you for your comment.  But, problem is still not fixed.

    I'm using Logitech Webcam 600

    I followed your instructions above and removed driver and did a scan for hardware changes.

    My problem is still not fixed.

    The Logitech software works fine.  I just have to pin Logitech to start

    I would like to use the camera app provided with Windows 8 (Metro).  But, it doesn't work.

    Any other suggestions.

    Thank you.

    Mike

    Tuesday, November 05, 2013 2:34 AM
  • I am also having the same issue with my camera app. I have a Logitech Pro 9000 Webcam which worked fine in Windows 8. But when I upgraded to Windows 8.1 the Microsoft Camera app just shows a dark screen. No error message and it even counts down when I click on the timer, but theres no pictures taken and no image showing on the screen. When I go to user accounts and click take a picture of me for my login photo the webcam works fine. So clearly a Microsoft issue. The Logitech drivers are installed and the Logitech software shows my pic. But nothing when I click on the Microsoft Camera app. Please help.

    Thanks,

    Andrew

    Saturday, November 09, 2013 4:50 PM
  • Yes, I have the exact same problem as Andrew.  It is not a Logitech driver issue.  It is a Microsoft issue.  I wish they could fix.

    Saturday, November 09, 2013 5:13 PM
  • Hi, 

    Please try to download and run the app troubleshooter and check.
    http://download.microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

    We can also try to remove and re-install Camera app to see what's going on. 

    Please try to use Process Monitor to capture the actions when you open up this app.

    Process Monitor v3.05
    http://technet.microsoft.com/en-us/sysinternals/bb896645

    Please save the log and post here for further research.

    Keep post.

    Kate Li
    TechNet Community Support

    Wednesday, November 13, 2013 3:12 AM
  • Microsoft Camera App launches, Camera LED comes on to show active, black screen shows.

    Worked ok in Windows 8.

    Have tried Multiple drivers,

    Tried trouble shooter.

    No uninstall option for Microsoft Camera App in 8.1. Please explain process for this. Can not see under Programs and Features or Windows Features.

    Desktop Apps work fine.

    I have captured a ProcessMonitor log but can not see how to post it here. How do I post attachments? 

    Dell XPS m1530,

    'Laptop Integrated Webcam' - Driver: Creative Technology Ltd.

    Thanks

    Simon

    Thursday, November 21, 2013 1:40 PM
  • I have the same problem: It doesn't show any input from the camera (even though it seems to recognize it: unplugging shows "please connect a camera to get started"). Also sometimes it does not show the take video/snapshot buttons and the only right click options available are timer and exposure. If a timer is set it does run a countdown upon pressing the snapshot button, but no picture is taken.

    I am using a logitech C905 webcam. It worked on windows 8 and still works with every application (camera software, skype, games) on windows 8.1 except the new camera app.

    The troubleshooter didn't fix the problem. Removing or reinstalling this app is a difficult task as it is now build into windows 8.1.

    Here is a log for starting and ending the camera process: mediafire.com/download/tih34xz1cwqeet3/Logfile.PML

    Friday, November 22, 2013 1:11 PM
  • Has this problem of Windows 8.1 not recognizing webcams been fixed yet?

    I updated to 8.1 and my webcam was not recognised (Microsoft Lifecam Cinema) I thought my cam may be faulty so bought a new com (Logitech C270) same problem.

    So finally I reinstalled Windows 8 at the cost of losing every thing on my hard drive. I want update as I liked most of 8.1 but will not until I can use my webcams.

    I went through all the rigmarole of reinstaling drivers etc. So please dont give be the stock answer of installation as its already been done.

    All I need to know is if Microsoft has fixed this problem or not.

    Thanks

    Colin 

    Tuesday, December 24, 2013 1:53 PM
  • Same problem here. I checked to see if I could change my account picture and the camera came on. But that's the only app that seems to work. I'm using Windows 8.1.  I don't know if my camera worked with Windows 8 because I never bought 8 but purchase (Alas!) 8.1 and did a clean install. Sure would like to know when there'll be a fix.

    Peter

    Thursday, December 26, 2013 6:55 PM
  • I'm having more or less the same issue, but it extends beyond just the app. I'm replying here because this is the topic I was referred to by one of your support members on twitter and I'm trying to help keep things organized so that hopefully one day Microsoft can solve the issue.

    I have the Logitech Webcam HD C 525 which worked perfectly fine on my Windows Vista Home Premium machine. I recently built myself a computer and purchased Windows 8.1 complete (I heard that you could chose the OS language and as I'm living overseas I was really happy to finally be able to use Windows in English).
    I'm using Windows 8.1 64 bit and got around to installing skype on Christmas eve so I could video chat with my family back home. However, I ran into an annoying issue when trying to use the webcam. I installed the latest drivers and applications clean and straight directly from Logitech, plugged in the webcam and it was not detected.

    Following the troubleshooting info from Logitech, I then switched my camera from a USB 3.0 port to a 2.0 one, this shouldn't matter, but I tried it anyway. It changed nothing. I uninstalled and reinstalled the drivers multiple times with no change.

    After a bit of reaching out on twitter I had a friend suggest using ONLY the Microsoft drivers for my device. I COMPLETELY removed and deleted the device and drivers from my machine and then installed them using the info found here in the troubleshooting section: http://windows.microsoft.com/en-us/windows-8/camera-app-faq.

    I plugged my camera back into the 2.0 port and my camera flicked on for 2 seconds (preview included) then shut off again and told me it wasn't detectable. I opened Skype and it seemed ok. When it came time to actually Skype with my family skype could no longer detect my webcam. It flicked on and off briefly and told me it wasn't detectable.

    The current state of my webcam is that it is buggy and unreliable. Opening skype or the logitech app or ANY app that uses my camera yields the same result: an endless loop of my camera flickering on and off, and messages of "not detected" between images from my camera. The camera still works on my old computer normally, thus it is not an issue with the camera itself.

    I have read many people having my same issue with various webcams (not just Logitech because I briefly considered buying a Microsoft one) and the one thing in common was it was all on Windows 8.1

    As posted in a few posts above I downloaded and ran Process Monitor while I opened skype and my camera sat through the endless detect/non-detected issue it has currently. I hope I have the log information saved correctly (if not I can re-do it, it is not difficult to reproduce as it happens all the time). I could not figure out how to copy/pase the information in the log file, so here is a link to my log file: https://drive.google.com/file/d/0BznPyE0dem06eVJWRWdFVllhQTQ



    • Edited by AnexRavensong Thursday, January 02, 2014 11:41 AM broken link
    Thursday, January 02, 2014 11:40 AM
  • Same problem here...
    • Edited by Verwoede Monday, January 13, 2014 7:44 PM
    Monday, January 13, 2014 7:44 PM
  • Me too.  Camera App not working with Logitech 9000 Pro.

    Pleeeese fix it.

    Wednesday, January 15, 2014 1:29 AM
  • In case this never gets fixed, I found a couple of free alternatives in the Store for the Metro screen.

    Click_It_! and  Webcam Picture taker.

    Thursday, January 16, 2014 1:52 AM
  • Thanks, Microsoft, for leaving us totally out in the cold on this. A number of suggestions have been made but have proved to be fruitless. Like downloading the troubleshooting app where this is no option that appears to be the correct one to use for this problem. Or reinstalling the camera app but not being told how to do it in 8.1 because there is no uninstall possible. To say that this sucks is an extraordinary understatement!

    Peter

    Thursday, January 30, 2014 1:09 AM
  • Kate - why do you continue to spam general information and incorrect answers AND why are you allowed to mark your own responses as "Answer" even though they clearly are not?!?!
    Wednesday, February 12, 2014 4:20 PM
  • OSUMike,

    Normally these issues would be caused by a faulty or incompatible driver.  Before continuing to troubleshoot, I do strongly recommend downloading the latest driver for your webcam from the link provided by the Windows Compatibility Center.

    Since several other users have mentioned having this same problem, even with ensuring they have the correct driver, there are other possibilities to look at.  Due to the fact that the webcam works in other applications, it appears that it might be a permissions issue of some sort; particularly those included on the Let these apps use my webcam list in PC Settings.

    The easiest way to access these settings is to swipe in from the right edge of the screen and tap Search.  (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and click Search.)  Type in Webcam then click on Webcam privacy settings.  Make sure that your camera application is set to On.

    I hope this helps.

    Mike

    Windows Outreach Team – IT Pro

    • Marked as answer by OSUMike Tuesday, February 18, 2014 8:02 PM
    Friday, February 14, 2014 8:53 PM
  • Thank you,, Mike, for at least trying.

    1. The Compatibility Center indicates that my webcam (Logitech QuickCam Orbit AF) is compatible with 8.1.  No download is available.
    2. Checking on the webcam privacy setting page I DO find an anomaly: The 8.1 built-in camera app is NOT listed.  I've always felt that the problems I was facing were caused by an 8.1 bug.  Perhaps this is it?
    3. I've tried every other suggestion that this post offers and nothing has helped.

    What do you think?


    Peter

    Friday, February 14, 2014 11:13 PM
  • Peter,

    There won’t always be a download link available for every piece of hardware, but at least you were able to confirm without a doubt that your camera is compatible with Windows 8.1.  With that said, it still doesn’t hurt to check with Logitech to make sure you have the latest driver available.

    Since you’re finding that your camera application isn’t listed, there’s a good chance this is part of the problem.  In this instance I would first recommend that you make sure the application is up to date, then make sure the application is synced with your license.  If it turns out that your application is up to date and the licenses are synced, your next option is to reinstall the application.

    All of these procedures can be found on the Troubleshoot problems with an app page. 

    Mike

    Windows Outreach Team – IT Pro

    Tuesday, February 18, 2014 3:02 PM
  • You're missing a MAJOR point here, Mike. The camera app I'm trying to use is the one that's built into 8.1! How do I fix THAT!

    Peter

    Tuesday, February 18, 2014 7:59 PM
  • Peter,

    It sounds like in your case removing and reinstalling the built-in app might be the way to go, especially since the camera app isn’t listed on the webcam privacy settings page.  You can accomplish removing it through the use of a script in Windows PowerShell.

    This page offers a downloadable script as well as step by step instructions on how to use it to remove built-in apps. 

    Once you’ve successfully uninstalled the app, you’ll need to reinstall it.  You can find the camera app to reinstall here.

    Mike

    Windows Outreach Team – IT Pro

    Wednesday, February 19, 2014 4:06 PM
  • While mine is not a Logitech camera (actually an LG webcam) I too found that it did not work with the Camera app in 8.1. But it worked with Skype.

    Using the above mentioned script to remove the Camera app did not remove the app. However the app started working immediately afterwords.

    Strange init?

    Chris

    • Proposed as answer by p-manse Sunday, February 23, 2014 7:58 PM
    • Unproposed as answer by p-manse Sunday, February 23, 2014 8:13 PM
    Sunday, February 23, 2014 11:16 AM
  • Don't know if this will help you, but after updating from Windows 8 to 8.1, my video (via Logitech webcam C310) stopped working in Skype. I fixed it in Skype via Tools/Options/Video settings, and then selecting the Logitech webcam from the dropdown. Apparently this setting defaulted back to "Integrated Webcam" after the 8.1 update.
    Sunday, February 23, 2014 5:36 PM
  • This is NOT an answer!

    Peter

    Sunday, February 23, 2014 8:12 PM
  • This is NOT an answer!

    Peter

    Sunday, February 23, 2014 8:13 PM
  • I don't believe it!!! You were right. This DID fix the camera and it is now working. I'm a fairly sophisticated user, though, and I'm afraid that the directions for setting up and running the script leave a lot to be desired for many users.  That being said, I'm still proposing this as the answer to the problems discovered in this thread.

    As an extra added bonus, the fix also now allows my Logitech Desktop software to run.

    In the mean time, I trust Microsoft has taken notice of this issue and fixes it for the next iteration of Windows.

    Good going, Make!

    Peter


    Peter


    Sunday, February 23, 2014 8:16 PM
  • no it doesn't, it says my logitech e2500 is working fine (problem  not present)
    Tuesday, March 04, 2014 1:54 AM
  • OMG really i hate  this problem 

    and now one question to Microsoft team

    how I can fix this problem

    Wednesday, March 19, 2014 6:04 PM
  • Same problem here with Logitech C270 after Windows 8.1 update

    The webcam is detected only by MS Camera app (Works perfectly) and Logitech Camera Controller app (but in this, not is showed image on screen and no config options, only the webcam name with the word: "conected"), on desktop app/softs (Skype, IM, ooVoo, facebook vídeo calling and so on) isn't recognized/detected including the Logitech Webcam Software.

    ...but, on Windows 8 (before 8.1 update) it worked perfectly! Why not after?!

    I suspect that is the permissions settings to access the câmera (some app have), but I don't know where to find them to desktop programs.

    :/


    Thursday, March 20, 2014 4:50 PM
  • Since I've had the same problem and all other attempts didn't change anything I tried that, but the script only returned this:

    You cannot call a method on a null-valued expression.
    At C:\Users\YinYin\Downloads\RemoveWindowsStoreApp\RemoveWindowsStoreApp\RemoveWindowsStoreApp.ps1:141 char:7

    The camera app is still there, but upon starting (or selecting) it it throws me back into the desktop rather quickly. In between it shows a grey or purple screen and I can take a picture if I click quickly enough.

    The page for the camera app only redirects me to the front page of the store app and it cannot be found in there through the search. (this was also the case before trying to uninstall it via the PowerShell script)

    Now my camera app is even more broken (even though I can take pictures in a crippled way) and I can neither properly uninstall, nor reinstall it.

    Is there a script that can truly clean away broken apps or maybe a store page where I can actually reinstall this system app?

    Friday, March 21, 2014 6:17 PM